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26418 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Antonio did a wonderful job. He was pleasant, very thorough, asked questions when necessary and answered our questions fully. Would recommend him. Furniture and carpets look great.
Better communication on what to expect
the technician was very polite and professional. He did a good job of cleaning the pet stains caused by our old corgi's "accidents."
The technician was very understanding, professional and knowledgeable about our concerns. He answered all questions and was on time.
The service was great
Jake did a great job and was very professional and friendly. I like that there is no odor and no residue. I really felt like the carpets were clean and not filled with chemicals. Great job.
Wear shoe booties in the house and clean up the floors better from overspray from water and chemicals.
Courteous hard working employees. Clean equipment. Treat my home with respect. Do an excellent job.
Awesome job!
First of all our technicians were very friendly, informative and helpful to work with. They set out the expectations and exceeded them as well as helped to work within my budget. Will definitely use again as needed.
The technician was able to get the grout in my tile looking great.
your employee. Very professional.
Carpet was way too wet and one room took almost 20 hours with a high powered fan running on it to dry. Another room has a strange chemical odor and it is the same carpet in all rooms. I have used Zerorez in the past (in another state) and been very pleased. Not this time.
Furniture looked like new. Great tech, great job and on time.
Thorough and professional. Would use them again.
Great quality cleaning - service is excellent!
The two guys that picked up and delivered our rug back to our home were very nice, respectful and knowledgeable. The rug looks great and we would definitely use zerorez again when needed.
Don’t have timr
Very friendly and so clean. Would highly recommend!
Did a great job, very helpful and worked with us to get done what we needed.
Aaron and Carter were very well informed on the service and our needs based on their findings. We'd definitely recommend Zerorez in the future.
Zerorez always does a great job when cleaning our carpets. The Zerorez employees are knowledgeable and friendly. they take care in cleaning and not making a mess while doing so. We have used them twice before and will certainly be using them again in the future.
Your company does an excellent job
Tech was on time and very nice. Knowledgeable and friendly. Carpets came out great and will use them again.
We will see if the amount I spent pays off over time. My expenses were about 50% MORE than I was expecting to pay. I got the clear impression that the tech, Aaron, was trying to upsell me on additional services until I called him on that. That is a classic franchise business model-get in the home and then start selling more goods and services as you have a captive audience.
It is NOT ok to share my name to promote Zerorex Jacksonville.
Felton came all the way out to our house in the woods. He was early and did an amazing job on our carpets! I enjoyed our conversation and the information he gave me about the cleaning process. I would highly recommend Zerorez to anyone I can think of, but specifically Felton!
Thank you so much!
Eddie provided great customer service and did an awesome job cleaning the carpet.
Teddy did an exceptional job cleaning our carpet. He was friendly and very professional. I would highly recommend Zerorez and Teddy. Fair prices and quality work.
Jake was diligent and detailed, and when he left, I was educated about carpet care and cleaning. Like, the difference between cleaning cotton and jute. I'm never calling anyone else other than Zerorez, again!
Couch and rug turned out great. Technician was nice, professional and friendly.