Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26426 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2016 — Rated 9 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

Our service technician was on time, polite and friendly and dds a good job although the master bedroom carpet still had two stains left. We have worked on those spots with our zerorez formula and it is better.

Report a concern   August 19, 2016 — Rated 10 out of 10 by Pat Pitts Zerorez Jacksonville
What do you like about our products and services?

Ben was on time and very professional in his manner. He made sure that I was satisfied thoroughly before he moved on to the next area. I asked for Ben this time, and will use him again.

Report a concern   August 19, 2016 — Rated 8 out of 10 by S.D. Zerorez Jacksonville
What could we do to improve?

Rack the carpet afterwards to bring up the nap, spend more time on the traffic areas.

Report a concern   August 19, 2016 — Rated 10 out of 10 by F.B. Zerorez Jacksonville
What do you like about our products and services?

Everything!

The service person arrives on time, is very polite, reviews everything beforehand, works carefully and the results are terrific.

Report a concern   August 19, 2016 — Rated 10 out of 10 by T.L. Zerorez Jacksonville
What do you like about our products and services?

Everything went very well. Carpets looked great after they were finished. Will use again.

Report a concern   August 19, 2016 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

Fast drying and carpets remain clean far longer than any other cleaning service I have used.

Report a concern   August 19, 2016 — Rated 5 out of 10 by N.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was surprised that the small fire extinguisher and my dog's water and food bowls were not moved by tech. My sister and I moved other items in rest of house ourselves. Just surprised that those two small items were not moved!

Report a concern   August 18, 2016 — Rated 10 out of 10 by Patricia Chancey-Gould Zerorez Jacksonville
What do you like about our products and services?

I like that the cleaning process doesn't use harsh chemicals and there is no odor afterward.

Report a concern   August 18, 2016 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

My carpets were very clean. The technician was very polite and did a great job

Report a concern   August 18, 2016 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

The technician is friendly and respectful of my furniture. We have always been pleased with your service and the carpets look great. My only problem is we didn't get a receipt.

Report a concern   August 18, 2016 — Rated 10 out of 10 by N.G. Zerorez Jacksonville
What do you like about our products and services?

Representatives friendly and courteous - reservation for service made very easily and e-mail sent out outlining responsibility of customer and company.

Report a concern   August 17, 2016 — Rated 10 out of 10 by G.B. Zerorez Jacksonville
What do you like about our products and services?

The stains do not soak through.

Report a concern   August 17, 2016 — Rated 10 out of 10 by K.C. Zerorez Jacksonville
What do you like about our products and services?

First the tech called ahead to let us know he was on the way, and he was on time. Garrett was very nice and polite and gave us the final price before starting. The precautions he put in place to protect the stairway was just part of his way to provide a good service. He answered all our questions and advised us on other services available.We are pleased with his work.

Report a concern   August 17, 2016 — Rated 10 out of 10 by K.R. Zerorez Jacksonville
What do you like about our products and services?

Carpets were well cleaned and sanitized. Robert was helpful and provided useful information.

Report a concern   August 17, 2016 — Rated 10 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

Clean smell and carpets look great.

Report a concern   August 17, 2016 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

After seven years, our carpets look brand new. We like everything about your company from the person who did the work to the products that he used to the drying factor. It was a great experience.

Report a concern   August 16, 2016 — Rated 10 out of 10 by E.M. Zerorez Jacksonville
What do you like about our products and services?

great service! And my carpets were spotless.

Report a concern   August 16, 2016 — Rated 10 out of 10 by J.Y. Zerorez Jacksonville
What do you like about our products and services?

The quality is super, and the serviceman explained his procedures very well. It was a pleasure to work with Brad.

Report a concern   August 16, 2016 — Rated 10 out of 10 by B.M. Zerorez Jacksonville
What do you like about our products and services?

That you don't use tap water.

Report a concern   August 16, 2016 — Rated 10 out of 10 by V.G. Zerorez Jacksonville
What do you like about our products and services?

I like the fact that your products are natural and leaves carpet smelling so fresh.
Also my technician Robert was efficient, friendly and very informative.

Report a concern   August 16, 2016 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

In liked the fact that there is no residue left on the carpets. Your technician was very knowledgeable of the product which I was very impressed by. He explained what he would be doing and answered any questions I had.

Report a concern   August 16, 2016 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

MJ did a wonderful job- My husband and I were both impressed with his professionalism and work ethic.

Report a concern   August 16, 2016 — Rated 7 out of 10 by K.S. Zerorez Jacksonville
What could we do to improve?

The cleaner gentleman was fabulous, very helpful, courteous, respectful. But the carpet really didn't look much cleaner when he was done, at no fault of his own. Perhaps I was expecting too much.

Report a concern   August 15, 2016 — Rated 10 out of 10 by K.N. Zerorez Jacksonville
What do you like about our products and services?

Did not use soap. Carpet had a very nice feel after being cleaned. Ben gave us excellent service.

Report a concern   August 15, 2016 — Rated 10 out of 10 by M.A.S. Zerorez Jacksonville
What do you like about our products and services?

The service was delivered as scheduled, your representative was businesslike and also listened to my questions, the carpet looked great upon completion. Thank you.

Report a concern   August 15, 2016 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

Great results, quick dry time

Report a concern   August 15, 2016 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Brad, went above and beyond for us and figured out what was causing our stains to help us get the best result we could. Thank you!

Report a concern   August 14, 2016 — Rated 10 out of 10 by Colleen Austin Zerorez Jacksonville
What do you like about our products and services?

I have always had such nice, informative and presentable young men who have come to clean our carpet and do an excellent job. I appreciate your professionalism.

Report a concern   August 14, 2016 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

The staff is knowledgable from the appointment set up to explaining the cleaning process. It looks so nice and smells so good. I scheduled Ben to come back to do two other rooms.

Report a concern   August 14, 2016 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

I like the service and it is reasonably priced. In addition, the technician was committed and passionate about the service provided.


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