Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29097 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 16, 2017 — Rated 10 out of 10 by J.Y. Zerorez Jacksonville
What do you like about our products and services?

Technician was extremely professional. Very thorough and took pride in his work. Highly recommended.

Report a concern   September 16, 2017 — Rated 10 out of 10 by E.F. Zerorez Jacksonville
What do you like about our products and services?

Very professional service. On time and efficient job.

Report a concern   September 16, 2017 — Rated 10 out of 10 by E.T. Zerorez Jacksonville
What do you like about our products and services?

Very respectful and professional attitude. Carpets turned out better than expected and the no residue feeling was a plus.. I could really tell a difference!

Report a concern   September 16, 2017 — Rated 10 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

you do what you say will do. I just wish there was less residue associated with the tile cleaning

Report a concern   September 16, 2017 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Efficient, clean, prompt.

Report a concern   September 16, 2017 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Service was amazing and price was awesome

Report a concern   September 14, 2017 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

Friendly employees & a great job always!!!

Report a concern   September 14, 2017 — Rated 10 out of 10 by R.P. Zerorez Jacksonville
What do you like about our products and services?

Was on time and completed the job for a very fair price.

Report a concern   September 14, 2017 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

On time, great job & loved the $99 special for 3 rooms.

Report a concern   September 14, 2017 — Rated 10 out of 10 by R.P. Zerorez Jacksonville
What do you like about our products and services?

You do the job!

Report a concern   September 14, 2017 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Great service! Prompt and very professional

Report a concern   September 14, 2017 — Rated 10 out of 10 by D.T. Zerorez Jacksonville
What do you like about our products and services?

clean, professional job. Your associate was pleasant, helpful and courteous. Great job as always. Zerorez is only people we use and recommend to friends and family. Thanks for a great job!

Report a concern   September 14, 2017 — Rated 9 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Excellent service

Report a concern   September 13, 2017 — Rated 10 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

Professional and friendly staff and carpets are like new.

Thanks,
jm

Report a concern   September 12, 2017 — Rated 10 out of 10 by E.C. Zerorez Jacksonville
What do you like about our products and services?

Always prompt and service is excellent

Report a concern   September 12, 2017 — Rated 10 out of 10 by H.P. Zerorez Jacksonville
What do you like about our products and services?

I liked the service.

Report a concern   September 10, 2017 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

You did a great job on the office carpet and I would recommend Zerorez to anyone that need there carpet's cleaned.

Report a concern   September 10, 2017 — Rated 10 out of 10 by A.M.R. Zerorez Jacksonville
What do you like about our products and services?

Excellent service! I love how the solution used leaves no residue. Zerorez is the best- friendly, customer service oriented and they do a fantastic job!

Report a concern   September 10, 2017 — Rated 10 out of 10 by L.G. Zerorez Jacksonville
What do you like about our products and services?

Your process works! And everything was dry as or before promised. The young men who did the cleaning were the nicest combination of professional and pleasant I could imagine. Thank you.

Report a concern   September 9, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

They did a good job!

Report a concern   September 9, 2017 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

No soap!!

Report a concern   September 9, 2017 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

Have used Zerorez for over 10 years and have always been satisfied. They are on time, do a thorough job. My carpets stay clean for a long time.

Report a concern   September 9, 2017 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

Great on-time friendly service with terrific results. Thank you Zerorez.

Report a concern   September 8, 2017 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Professional techs and natural products

Report a concern   September 8, 2017 — Rated 10 out of 10 by R.N.L. Zerorez Jacksonville
What do you like about our products and services?

My tech did a great job.

Report a concern   September 8, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

The technicians are great!. They are very service oriented. I also like the fact that the carpet cleaning is pet friendly and odor free.

Report a concern   September 8, 2017 — Rated 2 out of 10 by H.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Your cleaning representative representative continually mentioned certain parts of the rug stains could not be cleaned. The rugs looked like they were never cleaned-those spots, still looks very bad.

Representative dragged hose throughout the house leaving stain marks on the tiles out side every room he cleaned. These cleaning chemicals needed to be clean several times.

He never cleaned the spots or ever mentioned them to me.

After paying $129 I'm totally dissatisfied with the work and will probably seek out another company in the future.

The most you can do to make things right is to return some portion of the money, as a remedy for the clean up following the mess he made on the tiles.

Report a concern   September 8, 2017 — Rated 10 out of 10 by P.A.F.P. Zerorez Jacksonville
What do you like about our products and services?

Shaquille was prompt and very efficient in completing the carpet cleaning. The carpets look great and we will continue to use Zerorez and recommend Zerorez to our family and acquaintenances

Report a concern   September 8, 2017 — Rated 10 out of 10 by H.C. Zerorez Jacksonville
What do you like about our products and services?

Technician was very professional, customer service oriented.... wanted to see how much difference he could make in cleaning the carpet and tile versus the status quo and would do whatever I asked with an eager response

Report a concern   September 8, 2017 — Rated 4 out of 10 by C.V. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

over all it was a good job. but when my wife and I went to go and look at the job. we noticed a red spot in the dinning room. guest bedroom, master bedroom, hall way had several ares that needed to be touched up.And we think gum in the living room. we called back for you guys to touch up. they took note and said no problem that they would come back. but then tech guy called me and demanded for me to be there. I told him I was not going to be able to. He was very upset. then he called again. my wife answered and he was very rude and said he couldn't find any spots to touch up and my wife said ok. then he called 3 minutes later and said that he had done it all already. in 3 minutes? I will be going out this morning to look at it.


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