- Phone: 904-891-0631
- Visit Website
based on 26426 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We called and go the appointment time we requested. The young man, Zack Fonda, arrived early. He was very professional in everything he did for us. The cleaning of our carpets and tile, along with some area rugs, was outstanding! Compared to the job another cleaner did approximately a year ago, Zerorez and Zack were markedly superior. Some stains that were removed were still there when the previous firm did our carpet. We will definitely call Zerorez the next time we need our house cleaned. Our home has a "new feel" again.
Robert was wonderful! He was polite, respectful, honest and did an awesome job cleaning our entire house!
Friendliness and competence of employee answering the phone, arriving at an accurate estimate, and setting up the appointment (First name removed). Marvelous transformation of kitchen tile. Tile cleaner sharing information of how to better care for tile in future.
Great communication, friendly personnel, honest quote and on site recommendations. Small area of concern was reported after service and a follow up correction appointment was made quickly. Overall A+ service.
First time with Zerorez. I don't mind saying I was apprehensive. Hearing radio commercials is one thing but services/products are not always what are promised. Zerorez exceeded my expectations. Price quoted was the actual price. Our carpet is 15+ years old. It looks cleaner & brighter compared to what we experienced in the past with other rug cleaning services.
professionalism of staff and informative way they preformed their service.
Very professional staff. Very quick work and very thorough
Your company shows up on time, with the right equipment and products. Garrett was very professional and worked very hard to get our stains out. I have use ZeroRez for years, will not be changing! Fred P
We look forward to using your service in the future.
Surprised how good it looked when it was done.
Well, the man who came out first to give me an estimate was about half of what we were charged by the man who did the work because he said he was using a treatment for animal stains .but double??? He was very nice but got to thinking about it when he left..we thought we were charged quite a bit for what he did...little disappointed! So many companies out there having specials
Felt the carpet cleaner explained your cleaning processes better than other companies, felt the price was reasonable, felt the job was well done, and enjoyed the fact that it was natural.
The main technician was very courteous, and he took care with the objects in the home in which he was working, and did a great job (He does deserve a 10 rating!) I cannot give zerorez a 10 this year as I felt extremely pressured into having to buy the extra service of the protectant put on my carpets/furniture after the cleaning which I finally did purchase because I felt almost threatened to not accept it. I did not care for the helper (who supposedly was 'learning the trade) because he used such high pressure to purchase the protectant care. Since I did purchase the protectant because the helper tech told me my carpets/furniture will stay cleaner much longer, I will not have to call zerorez to return next summer, but rather in 2018 instead.
EVERYTHING!! Carpets are not left with that "crunchy" feeling after drying, and the tiles are always left sparkling. Service is always prompt and professional.
Derek was on time for the appointment, very polite and professional! He represented Zerorez as a top performing professional.
The techs arrived at the time appointed and were friendly and professional.
The method of cleaning without detergents or soap is why I chose Zerorez. I have used Zerorez years ago and was very satisfied with the results. Pricing is reasonable for the work and results.
Quick and clean service and the tech was knowledgeable and very responsive to my request
It is always quick and the citrus is a great smell. We have always been pleased with the results. Not so much this time. There was a coffee stain. While he was here it seemed to go away. Looked great. However, when it dried the stain was back.
On time and professional
Many spots reappeared less than 24 hours after being treated. I would like for them to be retreated at no extra cost.
Very polite and very professional enjoyed having them do the job
Much better than most as far as the end result.
We were pleasantly surprised that the products and procedure did NOT leave a wet sticky mess! There was no residue nor was the carpet wet for 8 hours like conventional carpet cleaning. And the pet treatment (we have cats) was phenomenal. No lingering smell of "wet urine" or visible spots :)
I have used many different reputable carpet cleaning companies. Nothing compares to the quality of work your company does. Carpet dries quickly as well. Service is amazing. Gary has done our carpets many times. He is always on time and very professional and helpful.
Techs were nice and professional. Products cleaned our carpets and pet stains as advertised.
Complete and quick
The technician was very friendly and thorough. He was great!
Technicians are friendly and efficient. Process is not disruptive during business hours. Smells great. Good results...
Quality dependable every time. I can rely on Zerorez.
clean hassle free service