What our clients think of us!

Friendly, professional staff. Reasonable prices. Pet treatment.

Corey ( technician) solicited my input; worked diligently and appeared concerned about pleasing the client. Also was respectful of our home. Our furniture is white and was very dirty because we had just completed a major renovation project. We even had water marks and yellowing from humidity because the furniture had been covered in plastic during construction. Amazingly, the furniture is now nearly perfect. We thought we were going to have to replac it. Thanks to Corey and zerorez, that won't be necessary. Previously, we had the furniture cleaned frequently by 3 other companies and did not have as good a result.

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Very friendly, fast and effective service. I highly recommend Zerorez Jacksonville.

We had a sofa and two chair recently cleaned by Zerorez.. and we couldn't more please with the service and outcome. The furniture looks wonderful. Robert, the technician was very professional, explaining the cleaning process, examining the furniture for spots and wear prior to cleaning, why after protection is important and how to spot clean going forward. Would highly recommend the service of Zerorez!

The cleaning and drying process.

My carpet was very dirty. I was most definitely surprised how it looked after it had been cleaned by the Zerorez representative. It is 14 years old and it looks almost like new.
Also, my sofa was very dirty in spots as a couple of dogs had taken turns trying to sleep on or next to it. (A habit we had to break) It, too came very clean.

The cleaning solution left the house smelling very nice and clean.

Also, the gentleman who did the cleaning was very professional, friendly and very tidy, himself.

I will for sure use Zerorez again and will share this experience with my friends.

Usually I go with Stanley Steamers, but I was in desperate need of a carpet cleaning and Zerorez had the $99 threevroom special. I'm giving a five rating because the gentleman that came out was very polite. However, my carpets are still in bad shape. There are huge spots that went untouched and are super noticeable.
In all honesty, the job felt rushed. The tech was literally in my home from no more than a hour. I've had less square footage worked on before and it took twice the time. Had he taken his time, I believe the end result would have been better.
That might be because my "appointment window" was from 11-2, and he didn't get to my home until one. I also knew he had one last job after my house before his day was through, which might have been why he was in such a hurry.
Someone from the office did call to tell me that it wouldn't be until after 12:30 that he would be here, so I'll give them that.
Overall, I'm disappointed this company didn't work out for me.

Prompt availability and technician couldn't have been nicer!

Did a great job on our carpets and cleaning our tile. Right on time; friendly and very efficient. Excellent job.

Please have your technician remind the homeowner that there may be spots of water around his equipment. Our tech was on-time and very polite, but quiet. He should have mentioned to be very careful throughout the home while he is there with his equipment. I walked down a small hallway while he was at the opposite end of the house, but I saw his hoses, and maybe a fan, in the hallway. I turned around quickly and slipped on a puddle of water. I fell flat on my back on a tile floor, but fortunately did not break anything but am still sore on my tailbone 6 days later. Not good for a 66 year old!

fast, reliable, dried fast without a harsh odor

I really liked the technician who did a great job. My only issue was the rugs were so wet that they took all day to dry. We couldn't move furniture back until the next day. But he did a great job of cleaning our carpets!

You customer service on the phone was exceptional (Becky, I think?) and Eric, my cleaning tech, was professional, friendly and did a good job mopping up extra water on my hardwood floors after cleaning my carpets.

The carpet turned out very nice and clean . He did a great job in getting the stains out .

Prompt, thorough, fresh, dependable.

No soap used.

The provider was timely and professional. The products smell great and do not leave any residue. Carpets dry quickly and all stains were removed. Everything looks brand new. I'm definitely using them again!!

you were on time and very helpful i like that

Great polite service

After cleaning, my tile floor looks brand new again.

The surface cleaning of our natural wool rug did not go well. It may have helped make my decision if I knew that there could be problems. Beyond that, you guys have been great!

You sent a good technician back to do the job right. Here is hoping it does not happen again.

Cleans well, professional staff, cares about customer satisfaction

The young man that cleaned my house did a fine job, He was very good and left me with a very clean front room rug. Thanks

Excellent service and through work. Carpet looks new and smells great

I bought a new house & had zerorez out to clean & seal the tile floors before I moved in & they came out BEAUTIFULLY!!! So happy with their service. The tech showed up early & was done way before I expected.

Robby was very polite and customer friendly. He came out to our house on a recall because the urine smell was still in the carpet. I was told that it would be eliminated. Robby worked diligently to get the smell out. He worked on it until I was satisfied. I would highly recommend Robby He has EXCELLENT work ethics and Zerorez should be proud to have him as an employee.

always on time, carpets are cleaned

As in pass years great job.

Brad did a great job! He was able to get out some stains that we thought wouldn't come out. I also liked the fact that you spent time to do the job right. Other companies never seemed to care about customer service. Very happy with the work that was done. Brad was highly personable which was great from the normal auqwired silence.