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based on 28809 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Raheem was a pleasure to have do the work of cleaning our sofa and matching chairs. On site we asked to add 5x8 wool rug to the job. He call to the rug specialist with texted photos confirmed it had to be cleaned at the shop.
The sofa and chairs now look like new after the Zerorez cleaning. It was our first time using the service and because of the great service and results we will use Zerorez again.
Easy to book, good service, happy with it.
Lou, the Zerorez technician, was very professional and thorough! Have already recommended Zerorez to my neighbor!
Hard working team that were interested in pleasing the customer.
Good reminders prior to appointment, polite and thorough technician, good service.
We think Dalton did a good job, but weren’t too happy with the way the bathroom tile steaming came out…overall hard worker for a one man-show.
Very professional and the result was better than expected. A twenty-year-old vehicle with fifteen years of kids in tow looks brand new! Thank you Zerorez
Unfortunately the rug we had cleaned ended up looking worse than before. It seems that the tool used spread dirt around the rug so spots that previously weren’t dirty also became discolored. Our sofa cleaning was a lot better, but there are definitely spots that look like they were missed. We couldn’t tell when the items were still wet as we assumed they were just spots that were drying at different speeds, but once they dried we could see clearly how splotchy some of the cleaning was. Our cleaner was very kind and informative though, so we appreciate that!
Staff is always friendly and efficient. I’ve been using your company since I moved into my house and my carpets are still clean and pet smell free!
Doubled my quoted price for a couple sprays from a bottle for smells and extra cleaning. Didnt explain how my price would double with said options. Won't use u again.
Arrived early and was very professional. Did a great job. Highly recommend.
Service was great came within the schedule time. Technician was very nice.
Technicians were thorough and professional.
The first technician that came out informed my husband that Zerorez no longer moves any furniture. At all. So, that means Zerorez is basically cleaning traffic patterns OR the furniture has to be moved ahead and remain in another room for 2 days until it’s completely dry. However another tech came and allowed my husband to put it right back on blocks that zerorez supplied. The first technician never even offered to do that.
Friendly employees who does great job!
Wonderful customer service by the technicians.
The customer service was excellent! I had carpet from the 90s cleaned and I’m so happy with the way it came out. Obviously wear and tear on the carpet can’t be restored, but dirt and all stains were removed. The gentleman who cleaned my carpets was thorough and very kind, also he got my service completed in a timely manner. I highly recommend this business and will be using/recommending them in the future!!
Service was excellent. Robert, the technician, worked very hard on getting our room and furniture very clean . Thank you
Get a sealer that is not sticky because when you step on it you make marks all over the tile elsewhere. Then you have to mop it several times to get it off.
It is very easy to schedule, the techs work hard to do a great job and the office staff is efficient.
We loved our tech - Jacob/Josh? I can’t recall his first name correctly. He was thorough and accommodating. The dirt did not come back to the surface! Hooray!
Excellent tech hard working customer friendly Kendal made it easy!
Anthony was very professional and did a great job on our carpets for a reasonable price…
Had air duct and dryer vent cleaned, technicians did a fabulous job. After completion of cleaning they were through cleaning and residue left on floors from vent cleaning and dryer vent on the roof.
he did a great job and explain everything he was treating the rugs for. I was very please with his
work.
We are repeat customers and we always love the service we receive from Zerorez. This time our technician Morgan went above and beyond and did an amazing job! He was so knowledgeable and kind and really took his time and everything looks amazing!
I am not really happy with my upholstery cleaning, when I went to put all the cushions back in place, I found 2 big brown stains, one on a cushion and one on the arm of the loveseat.
I feel like the young lady (who was very sweet and nice) should have pointed these out to me, or called the office to see if there was some way to get them removed stains out. I feel like I spent the money on my upholstery for nothing.
Our technician Antonio was great. Very thorough and polite.
Easy to schedule, prompt and courteous service, great job cleaning requested areas.
We recently had our AC ducts cleaned and the technicians were awesome. They were both so friendly and helpful and explained every step of the process. This is our second experience with ZeroRez and it won't be our last!