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26434 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was awesome, from the appointment setter to the guy who came out
Your technician was a nice young man who was efficient, always wore shoe caps, well dressed, and very engaging. I would recommend your service with this individual. There is one small spot that didn't come out, but other than that everything was great.
Excellent service and concern. The service person took a personal interest in getting everything done properly. We are very pleased with the results and will use the service again. Wonderful results. Thanks.
Robert did an incredible job! I was so impressed with zerorez. The carpet looked great after he was done. Robert gave us great customer service and was very professional.
I always Love Zerorez. I have been using them for a few years now. No harsh chemicals and fast drying times on carpet. Great Prices and technician's are always very friendly and helpful.
Quick, clean, polite, and a good price
Everything was done very professionally
Great service. Carpet looked fabulous! No sticky residue & no chemical smells.
My carpet stains are gone and it looks great.
Our serviceman was great, but unfortunately the stains did not come out of our area rug. After he left, I used my carpet cleaner which only improved it a little.
Ben was early! And so informative, loved every aspect of the Zerorez experience!
Great young man! Did a wonderful job.
The technicians are always polite and do a wonderful job! I have used zerorez several times and had nothing but excellent service. Robert did a great job on our most recent service we had done. Thank you!
The Technician was very professional and dis a great job. He was a very nice young man.
The length of time the carpet stays clean compared to other cleaners and their solutions.
I like that it is pet friendly and that you do not use soap but clean by changing the ph balance of the water. Been using Zerorez for about 15 years now and would not consider using anyone else to clean my furniture, tile, etc!
I thought Ben Willis did a great job. I would be pleased to have him work in our house again.
Your estimate was way off you can improve on your estimate
Quick ..... Nice young man
You all always get my carpet clean! Your service people always know exactly what to use to clean my carpet. I have used Zero Rez for years. I would not use anyone else!
Very good so far it came out great
Fast, thorough and efficient.
The service tech was very nice and knowledgeable.
Great customer service! Did a fantastic job. Knowledgeable about their products.
Just about everything our technician Corey was professional and did a wonderful job.
friendly, efficient, honest
Our bedroom rug was still wet at the of 34 hours. I went and bought fans to try and dry it up. Perhaps a problem with the equipment but our living room only took 12-14 hours and it was dry. Driver also got stuck in our front yard. I understand it was wet but he left a huge hole. Shouldn't he have been responsible to fill it instead of me (62 years old) taking the wheelbarrow to the road and filling it with dirt & fixing his hole??
Just disappointing experience.
I have used the service several times now and have been pleased with the results. The reps are courteous and make sure that I’m satisfied before leaving the house.
The first service I had, over a year ago, I think, was much better. The guy took his truck me to do the job right and didn’t rush through it. I had to point out obvious missed places to this guy. And the next day, after drying, we could see more places. We weren’t happy this time. It seemed like he was just vacuuming the carpet. Now I wondering if that how he got to our house an hour ahead of schedule. I wouldn’t be surprised if the previous appointments don’t complain.
Prompt, thorough, professional.