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based on 26434 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is excellent and service person is on time, knowledgeable, and friendly. Products seem to be of good strength working quality.
The tile cleaning was done wonderfully! My floors look brand new, and the grout came out perfect!
The professionalism of the guys Robbie and Courtney, Awesome! Highly recommended. Thanks Guys.
Ken Last name removed
The technician was nice and polite. However, I was not impressed with the quality of work. I know our floor was incredibly dirty. However, the technician did say that the residue probably caused by use of hair spray came up easily.
The technician did not do a goo job around the toilet and the floor behind the toilet was still dirty (not even cleaned). We have a small linen closet in the bathroom. I picked up everything off the floor so the tile could be cleaned (no more than 8-10 inches deep) and left the door open.The technician closed the door and did not clean that tile. So when I opened the door after he left, there was a line across the floor where he had stopped with his tool and the tile in the little closet was still dirty.
In addition, we had an issue with the invoice. I paid with credit card. The tech did not even tell me the final amount. My husband had been told that it was $75 for the bathroom. Come to find out we were hit with a $54 service fee so when my husband received the receipt via email the charge was $129.00. He did argue and got the money back, but the person he had spoken to on the phone had never told him there was supposed to be a $129.00 minimum.
Overall, I was not impressed with your company and would not use them again or recommend them to a friend.
Regan did a great job and the carpets look and smell great. Friendly and hard working young man. Thank you!
Now I have clean carpets!
They are very friendly and accommodating and do such a great job this is our second time using them. I recommend them to everyone!
Robert was friendly and very knowledgeable.
Very professional and did a great job cleaning our tile and sealing the grout. Would highly recommend!
Wonderful job cleaning my large wool rug. Your staff is so nice and considerate, not to mention how willing they are to work tget it just right when it is delivered . I recommend your service very highly. Thanks.
It was a bit of a rough start, as I was told something different from the receptionist then what was told to the tech. However, Mitch and I were able to work it out and I was very pleased with his service. However, I do think communication needs to be better within the company so these issues do not take place.
Did a great job and excellent customer service.
Personnel & using natural products & your helping the
environment.
It is quick,efficient and long lasting
I feel like my tile is very clean when you leave! Very professional job!
More dedicate technician
Very polite and thorough job. Very nice technician
I like your process for oriental rug cleaning.
Courteous service person, did a great job on carpets and my tile.
Colin was a great tech, knowledgeable, efficient, polite and professional
Professional, friendly, quick and thorough.
I feel like the carpet is really clean. In addition, the spots that I was concerned about were all taken care of. As my husband is allergic to any smells or odors, the technician did not use any citrus smell. The carpet dried quickly.
I told a friend about your service and she was going to call to get her carpets cleaned.
I would definitely use ZeroRez again.
Thank you.
Name removed
I’m very happy with the service I received yesterday and the technician was a pleasure to deal with.
Same technician was sent to retreat chairs I was originally unsatisfied with. He was rude and arrogant having to come back and retreat the chairs. Called me a liar stating he treated all areas of the chairs. However, after he retreated the chairs in the missed areas, the chairs were evenly clean.
I would love to use Zerorez services again, but I would never allow this technician in my house again.
We had some spots with pet urine and a few hours later I checked to see if it was all gone and the paper towel was soaked with pet urine. It was like the carpet cleaning pulled it up to the surface but didn’t remove it. Otherwise everything else was great.
Zerorez responded immediately w/ courteous technicians that took care of my cleaning issues quickly.
The quality of work is very good.
product worked very well
Good I like
Robert, my technician was incredible! He knew how to clean my carpet by identifying the problems and explained to me how Zero Rez can help.