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based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My stuff is very clean, thank you very much!!!!
Love your company and quality of workmanship
There's nothing I don't like!
Carpet looks great! Young man who did the work was professional, very knowledgeable about your product and the process, and very personable.
Colin did a very thorough job and explained all steps and procedures perfectly.
Zerorez always does an awesome job cleaning our carpets!
Robert did a fantastic job on our upholstery and our kitchen tile. He was professional, thorough and helpful. Zerorez always sends the best associates, and Robert was no exception. I highly recommend their service, and ask for Robert!
Very easy to work with.
Dale was our technician and he was amazing !! He was by far the best we have ever had !! Our carpets look brand new !!
Technicians listen to concerns, do thorough job.
Excellent service as well as excellent products. Representatives are always very helpful and accommodating.
The technician was very knowledgeable and professional, and arrived right at the appointed time. He did a great job; our tile and grout all looks practically brand new. He also did a great job cleaning up after himself.
Great customer service and the product WORKS!
The overall experience was good. Unfortunately they were not able to get out a large darkened area in one of the rooms. We just moved in and not sure what it was. Had a little hiccup with the bill but when I called it was taken care of right away.
Had my carpets cleaned last week and after they dried I noticed it looked like a large area (about 2 ft x 3 ft) in the main walkway had been missed. Thought maybe when it dried I could vacuum and it would be ok. After vacuuming, the area was definitely missed. Called them and they scheduled someone to come and check it out. He cleaned the whole living room again and it looks great!!
I really like that they took care of the issues without any hassle!
The carpet is clean and Andrew was nice
Every time we use Zerorez, our carpets look great.
Andrew was very professional and did an outstsnding job.
Jack did a great job.
It wasn't done correctly the first time, but it sure was the second time......
Great service on the phone and when the agent arrived. Informed me about the process n
The appointment process was a mess. I spoke to a lady in the office to schedule an appointment for the following Wednesday.. she confirmed price and schedule and the arrival by 9:30 AM.. the day came and so did 9:30 with no zero Rez.. I called and there was no appointment for me! How frustrating we’d compeltely gotten the house ready for the carpets to be cleaned and I’d taken off work to be there. I had to reschedule for another day to have to stay home a second time to get my carpets cleaned. Other than standard discounts no additional discounts were offered for the inconvenience.. I was a step away from almost saying forget it.. on Friday the tech did show up as promised and did a good job but up till then we were pretty disappointed..
The service was great, the tech was professional and knowledgeable. I can see that your pricing model works well if you have an average area to clean but it is over priced for small jobs like mine. The carpeted area in my rental trailers are two small bedrooms and a hall where the total sq foot is under 300.
I have been having my carpets cleaned for over 30 years in Jacksonville and by far and above my first time using Zerorez on my new carpet supersedes any other carpet cleaning company. My delightful and informative technician, Mitch, was on time, professionally dressed with EVEN booties on to protect my carpet, provided corner wall shield protectors and plastic film underneath the legs of my furniture to protect the wood finish while the carpet dried, AND educated me on the "green" properties of using Zerorez over the competition. And best of all.... the carpet dries even quicker with this process. I had the very best carpet cleaning experience EVER with Xerorez. I cannot say enough. I was so pleased with my experience with Mitch and his service that I immediately called the headquarters after he left to express my gratitude for such a wonderful experience. I will be back as a regular customer and I am raving to all my friends about my positive Xerorez experience. Gratefully yours, Carole Ann Steiger
This is the 2nd time I have had to get you back to house to clean right. That’s a little disappointing. I have only used your company and thinking about trying someone else. It is hard to have wet carpets and move things twice. This recent visit, we had Cory the 2nd time, he was awesome. You could actually see a difference in his cleaning. Keep him!
I am extremely pleased with the way my carpets turned out after Zerorez came out. They look and smell amazing. Eric was very quick, polite, and professional. I would recommend them to any and everyone.
Professional, affordable and representative did a very thorough job. Carpets looked remarkably better when he was finished.
They were quick and efficient. Knowledgeable and friendly staff. I would definitely recommend them!
Tech was courteous and very professional. Took pride in doing the best job possible. Thanks.
Zach was great! Very professional and quick!
Stain resistance in your carpet cleans!