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based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excelente and well behaved young man! He knew well what and how to do his job, and to explain any questions and concerns.
We have two young kiddos, and they (Zerorez) understood our needs and provide exactly what they offer!
I rarely write reviews!!! But they deserve it very well.
Thank you Zack
Price and quality of product (cleaning) and service (rep was very competent and friendly)
Zach arrived with an almost empty water tank, and tried unacceptable options to use water at our site. He was very nice, but not properly trained in general. When he left (after leaving and coming back, 3 hours total, my carpet was not clean). I called, and your company sent Corey this week. Corey was very good. There seemed to be a damp smell after Zach left as well. I think that's gone now.
Professional
Truthful on time. My text knew his job
They did a great job! Sectional looks great
Very professional, on time, great service! Carpets look amazing!
The service is very professional and the product does an excellent job.
I’m very pleased with the carpet cleaning. Very professional staff. I will be recommending to friends.
I have used Zerorez twice now and I've been highly satisfied with your customer service, quality of work, and prompt response time. Both technicians we've had were extremely knowledgable and polite. Your company has been a pleasure to do business with and we will definitely use you again in the future. Thank you!
Reputable company. Great customer service!
Timely, fast and professional.
Bottle of hydroxide left behind.
Everything about our carpet cleaning was great from the first phone call through the end of the appointment!
Good Staff, product performed as advertised.
Great service!
Dries much faster than competitor
I am extremely happy about the results of my recent visit. I am very likely to recommend Zerorez to anyone that asks about cleaning requirements.
I have used your company several times before and the past results were great. However, this time, the carpet looks the same as it did before it was cleaned and I don’t think the service lived up to my experience from previous times. The cleaning of three rooms took about 30 mins and felt rushed. Because of the couple of pet stains we had, the technician sold me the pet remover solution that he had to mix up and apply to the stains. Once the carpet was dry, the stains were still there. Also, the carpet in our family room still loooked dingy in the main traffic areas where in previous times cleaned up like new. If a supervisor at the main office would like to contact me to talk further about this, they are more than welcome to do so. Thanks.
All
The friendliness of the employees and customer service makes it for me. The treatmement is the best I have seen in the business.
Excelente Service, products, efficient, very reliable and puntual is some of the many ways to describe the service you guys provide. My carpets are clean and everyone is happy.
Amazing work
The young man that serviced the carpets was very nice and polite, but paid zero attention to detail. Example: upon completion of the job which took :30 when told it would take 1:30 for 2 rooms, a hallway and the stairs, walked through and identified a couple remaining spots; rather than attempt to give them individual attention, he simple stated, “guess, I couldn’t get them all. Keep in mind, there were only a couple spots that were the initial point of interest. My wife’s jaw hit the ground. We’re a young, hard working couple with a toddler and $175 is not something we just shrug off, it hits the budget. We were drawn in with the zero industrial chemical, etc...wife says we should have called Stanley Steamer...ouch
Very professional and great technology on how to clean carpets.
Service was excellent and Collin was very professional!
Did a great job. Very professional. Would recommend
Great thanks
The service
Your employees are always respectful, professional, efficient, knowledgeable and personable. Reagan definitely impressed us and we would happily have him come again. I have recommended Zerorez many times and will continue to do so!!
Rugs are bright and like new.
Efficient service. Prompt in coming. Good price. Quite thorough. Thanks.