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based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The provider was on time for the appointment, he was upfront on what he thought that he might have issues with as far as stain removal.
Very courteous and professional.
the gentle that came was not very personable. when I called him back he answered the phone yeah. I said did you call me are you with zerorez yeah. he told me every stain that he looked at was pet stains. My pet stays in the kitchen and the back yard. I was charged an extra 40 dollars because he said they were pet stains.
I have never had someone question me like that. I like the company I just was disappointed in his response.
Efficiency of the technicians and the care they take while in my home.
It's rare these days to have a company actually do what they tell you they will do. Zerorez does. From setting up the appointment to the completion of the job, I was very pleased. Michael went above and beyond to help me determine how to best treat my carpet and chairs and showed a genuine desire to make sure I was happy at the end of the service.
Fast, courteous, complete, and neat. Price reasonable. Would recommend favorably. Excellent job.
Well done... great technician
Your response time is your main attribute.
I have called with emergency needs and always been helped.
Excellent service job well done didn't take long at all couch and loveseat look brand new would definitely use service again very reasonably priced
I explained my decision in a long saga ! I hope you received it. Sunday , July 29 2018. sorry.
Tech was great. Carpet looked clean and smelled fresh after he finished cleaning. He was very nice and did a great job.
I like that you came back to fix a problem at no charge, thank you very much!
It was a great experience, the technician was friendly and knowledgeable and didn’t try to sell me on things I didn’t need. The floors and couch turned out great.
Zack was professional and thorough. Worked hard on the pet stain, getting it all out.
On time stayed in contact professional people made me feel comfortable with there service. John
Dale was professional, friendly, and thoroughly knowledgeable about the product and answered all my questions. I also felt he did a thourough job and addressed trouble spots I had mentioned.
I was impressed by the quietness of the procedure as well as the pleasant aroma it left behind. The carpets looked a ton better.
Overall a very good experience.
Thanks Zerorez!
Your products work much better than anything else on the market. Your service is reliable and professional. Your policy of returning for free if stains resurface within 30 days is outstanding.
The representative was very nice and informative and did a very good job cleaning the carpets. However when Zerorez cleaned my carpets the last time they put protectors under the feet of my chairs and sofa. This time they moved the dining room chairs and two Victorian arm chairs to the kitchen and hallway and left them for me to move back.
I find this unacceptable.
Prompt courteous service. Great follow up.
Tech. was very nice and did a fine job of explaining what charges were and what he was doing. overall a great job. rate 10 out of 10. will use company again.
We had a glitch... product stayed on floor but customer service and technician were very apologetic and came back quickly to fix the issues. My tile is beautiful!
Zerorez employee that showed up to clean our sectional, recliner, and four (4) bar stools was extremely polite. He did an amazing job on our furniture. He was affable and funny throughout the entire service. We never got his card otherwise we would request him by name any time we need additional furniture cleaned.
Excellent service at a fair price!
It just wasn't what I expected. The carpet was great, however the tile, although the man mopped it several times, still appeared to have a film on. It. To me, this was a lot of money spent with not a good bang for the buck.
Showed up on time. Did a great job!
Your agent was a very nice young man who was very polite,knowledgeable and efficient.
The promptness and professional service .
Best Stain removal that I have experienced. Faster drying. Better than “Franchise SS”. On time courteous representatives. Felt they were working to assist each need and not just run up the bill.
Very professional, on time, good prices, and great job.
Quality! Very polite, thorough job
Everything