Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2020 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

Have not had a chance to chk job . I’m sure it’s good

Report a concern   June 12, 2020 — Rated 10 out of 10 by Gary Hartley Zerorez Jacksonville
What do you like about our products and services?

Very professional, explained what they were doing and asked me during the process if I had any questions. Very polite and took care not to damage any property.

Report a concern   June 12, 2020 — Rated 10 out of 10 by Amy Woodward Zerorez Jacksonville
What do you like about our products and services?

Russell was amazing and my floors havent looked this good since we built the house. Will most definitely be using you all again. Thank you..

Report a concern   June 12, 2020 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Very nice young man who came. He did a nice job, working hard to get all the spots and remaining stains out. Not once was he on his cell phone. He seemed to know how the product worked. I appreciate your willingness to come back after the first time wasn’t very satisfactory.

Report a concern   June 12, 2020 — Rated 10 out of 10 by K.D. Zerorez Jacksonville
What do you like about our products and services?

Technician were super polite. Took precaution measures and carpets ended up looking great!

Report a concern   June 12, 2020 — Rated 10 out of 10 by Suzanne Mulvee Zerorez Jacksonville
What do you like about our products and services?

Before switching to Zerorez, I tried to clean my carpets myself using machines I rented at local stores or supermarkets. This didn't work very well, so I called several other carpet cleaning companies. They were able to improve the results, but I tried Zerorez after a friend recommended you, and the results were beautiful.

I have been a customer of Zerorez for a number of years. Your service technicians are prompt, and they leave my house only after I am satisfied with the results. While it's not always possible to get out every stain, I am satisfied that they used all of the chemicals available to them on their trucks to get them out.

Report a concern   June 11, 2020 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

I’ve had very good service in all area every time I’ve used Zenorex. Wouldn’t use any other carpet cleaner.

Report a concern   June 11, 2020 — Rated 10 out of 10 by Patty Crumb Zerorez Jacksonville
What do you like about our products and services?

Service was prompt, professional and was the best value for the price paid. Technician was courteous, knowledgeable and hardworking. He was able to get out a stain I was previously unable to. Overall A+ satisfaction with my carpet cleaning from Zerorez.

Report a concern   June 11, 2020 — Rated 8 out of 10 by L.E. Zerorez Jacksonville
What could we do to improve?

A stain I had from an air condition leak in the upstairs hallway you can still see. I was hopeful that it would be cleaned.

I was not told it would / was still showing. It lightened- but still does not look great

Report a concern   June 11, 2020 — Rated 10 out of 10 by Shirley Simpson Zerorez Jacksonville
What do you like about our products and services?

Great service - great serviceman. Friendly, professional, worked really hard and got all my stains out of my carpet. I will call on them again when needed and HIGHLY recommend!

Report a concern   June 11, 2020 — Rated 10 out of 10 by Athina Markela Adams Zerorez Jacksonville
What do you like about our products and services?

Customer service, punctual, communication, easy to book, knowledgable and friendly technician, took precautions for safety.

Report a concern   June 11, 2020 — Rated 10 out of 10 by P.S. Zerorez Jacksonville
What do you like about our products and services?

Loren did a very good job.

Report a concern   June 11, 2020 — Rated 10 out of 10 by D.G. Zerorez Jacksonville
What do you like about our products and services?

Professional, on time, knowledgeable. Nice work.

Report a concern   June 11, 2020 — Rated 10 out of 10 by Leland Marcus Zerorez Jacksonville
What do you like about our products and services?

The products work. And the representative Brad was amazing very knowledgeable and his personality is great as well. He is definitely an asset to your company.

Sincerely
Leland Marcus

Report a concern   June 11, 2020 — Rated 10 out of 10 by Rachel Morehead Zerorez Jacksonville
What do you like about our products and services?

Kevin was fantastic

Report a concern   June 10, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Technician was very thorough and courteous. Carpets and tile are very clean.

Report a concern   June 10, 2020 — Rated 10 out of 10 by Lisa Harris Zerorez Jacksonville
What do you like about our products and services?

Your service
The house feels clean

Report a concern   June 10, 2020 — Rated 10 out of 10 by Natalie Wells Zerorez Jacksonville
What do you like about our products and services?

I’ve used you for 4 years now, and every time the technician is the just the nicest! I feel comfortable with your employees, and they always do a great job!

Report a concern   June 10, 2020 — Rated 10 out of 10 by Laura Bouchy Zerorez Jacksonville
What do you like about our products and services?

Awesome service! Got all the stains out of our carpet. Awesome with customers.

Report a concern   June 10, 2020 — Rated 10 out of 10 by Katie Lyons Zerorez Jacksonville
What do you like about our products and services?

My couch came out looking new again. I hired another company prior to zeroez and they did a terrible job even came out 3 times and still didn’t get it as clean as you guys did on the first time.

Report a concern   June 10, 2020 — Rated 10 out of 10 by G.B. Zerorez Jacksonville
What do you like about our products and services?

The technician was excellent. Great attitude and was very professional. Would use again. Thanks

Report a concern   June 10, 2020 — Rated 10 out of 10 by Mary Todd Zerorez Jacksonville
What do you like about our products and services?

It's my 2nd or 3rd time. They do a beautiful job on my 12 yr. old carpets. They are always on time, and VERY respectful of my home. They use towels on the tile floor, booties, wall corner protectors, and more.

I am considering moving to AZ, and looked to make sure there is one in Phoenix. Good, there is. Use them, and you too will rave about them.

Report a concern   June 10, 2020 — Rated 10 out of 10 by Chrissy Gregory Zerorez Jacksonville
What do you like about our products and services?

You guys were great, again! Thank you

Report a concern   June 10, 2020 — Rated 10 out of 10 by Wen Bray Zerorez Jacksonville
What do you like about our products and services?

Showed up on time, did the job with no issues

Report a concern   June 10, 2020 — Rated 10 out of 10 by Anita Fantauzzi Zerorez Jacksonville
What do you like about our products and services?

I am so pleased with their service! They were very knowledgeable and professional. These folks really know what they are doing!

Report a concern   June 9, 2020 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

Very happy with our experience. From scheduling through carpet cleaning, we are very satisfied and will definitely use Zerorez in the future.

Report a concern   June 9, 2020 — Rated 10 out of 10 by Tony Tindol Zerorez Jacksonville
What do you like about our products and services?

Quality of work

Report a concern   June 9, 2020 — Rated 0 out of 10 by J.S.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet did not come anywhere close to clean. Landlord had to have it recleaned at my expense and you refused to refund me the money for the subpar cleaning I received. I could not get the reset I’ve because it was a move out clean so a refund would have been satisfactory however did not happen. I sent in pictures and everything but it’s ok I will be doing my reviews on all platforms regarding the dissatisfactory services I received. The technician was nice but the carpet was not clean.

Report a concern   June 9, 2020 — Rated 10 out of 10 by B.G. Zerorez Jacksonville
What do you like about our products and services?

Very Fast, clean, no toxic residue

Report a concern   June 8, 2020 — Rated 10 out of 10 by S.K. Zerorez Jacksonville
What do you like about our products and services?

Jeff, my technician, called ahead of appt. was right on time, had a mask, footies, and I have never had such superb service. This is my 10th move and furniture had been in storage.
It all looks brand new. I will definitely use Zerorez again.
Thank you


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