Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

We always recommend you to people for their carpets.

Report a concern   June 8, 2020 — Rated 10 out of 10 by Rosemary Horner Zerorez Jacksonville
What do you like about our products and services?

Prompt and courteous service. Job performed to expectations

Report a concern   June 8, 2020 — Rated 8 out of 10 by K.H. Zerorez Jacksonville
What could we do to improve?

Have two men teams that can move furniture- Kevin was great and helped a little

Report a concern   June 8, 2020 — Rated 10 out of 10 by Cindy Marsh Zerorez Jacksonville
What do you like about our products and services?

My carpets aren't sipping wet , dry quickly and are really clean. Techs are super nice, always on time and are in a d out quickly. They don't pressure you to buy additional services, price is as quoted.

Report a concern   June 7, 2020 — Rated 10 out of 10 by G.L. Zerorez Jacksonville
What do you like about our products and services?

On time and everything looks fantastic

Report a concern   June 7, 2020 — Rated 9 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

I like that it was fast and no residue left

Report a concern   June 7, 2020 — Rated 10 out of 10 by V.H. Zerorez Jacksonville
What do you like about our products and services?

Products are great and clean well. . Dale was professional and paid attention to all details. He was very accommodating and helpful.

Report a concern   June 7, 2020 — Rated 10 out of 10 by H.P. Zerorez Jacksonville
What do you like about our products and services?

Very clean and dries quickly

Report a concern   June 7, 2020 — Rated 10 out of 10 by Sherry Jenkins Zerorez Jacksonville
What do you like about our products and services?

Top quality equipment and warm and friendly staff. Professionalism was conducted from start(setting up of the appointment) down to the cleaning of the carpet.

Report a concern   June 7, 2020 — Rated 6 out of 10 by J.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Even with the special 25% discount my cost was higher than the last two previous times. I did however at a whopping five carpet to be cleaned. I was charged for another room

Report a concern   June 7, 2020 — Rated 10 out of 10 by Lauren Whomsley Zerorez Jacksonville
What do you like about our products and services?

Very professional and polite representatives. They even provided me with a 15 minute arrival window and arrived promptly as promised.

Report a concern   June 6, 2020 — Rated 10 out of 10 by A.G. Zerorez Jacksonville
What do you like about our products and services?

Came on time and did a great job!

Report a concern   June 6, 2020 — Rated 5 out of 10 by M.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was disappointed in how well the cleaning worked. Some of it looks much better but there are still places, especially on the edges of the cushions, that still look dirty.

Report a concern   June 6, 2020 — Rated 10 out of 10 by Janet Wells Zerorez Jacksonville
What do you like about our products and services?

Prompt, clean and did a great job at a reasonable price.

Report a concern   June 6, 2020 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

Products and people Clean well

Report a concern   June 6, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

the service was great

Report a concern   June 6, 2020 — Rated 1 out of 10 by C.J. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Carpet has a smell of dog and light chemical smell (no pleasant smell) edge doesn’t look very clean either :(

Report a concern   June 6, 2020 — Rated 10 out of 10 by L.G. Zerorez Jacksonville
What do you like about our products and services?

Very communicative and accommodating. The cleaning service itself was very easy and streamline. The tech was very nice and informative. Our carpets look great!

Report a concern   June 6, 2020 — Rated 2 out of 10 by C.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

There are several spots still in my grout. By the front door it looks like it wasn't even cleaned. I had to move my coffee table, which is very light, and grout wasn't cleaned under it. I was told that small things like coffee tables and end tables would be slid to get all grout. I also asked about moving the couch and loveseat. The tech said he would put these plastic sliders under the corners to slide, also we told him we would be right out on the back porch and would help. Nothing was moved at all. I paid alot of money and feel like it was a half done job.

Report a concern   June 6, 2020 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

The young man that cleaned my tile did a great job. The floors look great!

Report a concern   June 6, 2020 — Rated 10 out of 10 by K.G. Zerorez Jacksonville
What do you like about our products and services?

Russell did a great job; very professional and thorough.

Report a concern   June 6, 2020 — Rated 9 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

Service was very good

Report a concern   June 5, 2020 — Rated 10 out of 10 by S.E. Zerorez Jacksonville
What do you like about our products and services?

Arrive promptly. Very prepared. Knew what to do and did a great job. always use Zerorez.

Report a concern   June 5, 2020 — Rated 10 out of 10 by L.P. Zerorez Jacksonville
What do you like about our products and services?

Chemical free. No smell or residue. Service tech was prompt, courteous and knowledge.

Report a concern   June 5, 2020 — Rated 10 out of 10 by L.N. Zerorez Jacksonville
What do you like about our products and services?

We loved our technician! He was thorough and very kind.

Report a concern   June 5, 2020 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

Professionalism and just a good job.

Report a concern   June 5, 2020 — Rated 10 out of 10 by Randy Renfrow Zerorez Jacksonville
What do you like about our products and services?

Fast, friendly, effective

Report a concern   June 5, 2020 — Rated 0 out of 10 by D.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Tile cleaning jn bathroom there was no cleaning on sides or behind toilets was a small black peice of listerine cap at edge of toilet never moved or picked up left it there to see upon further observe still dust behind hall bath toilet in living rm small book shelve dust under never moved as we discussed with workers.don't think it was a very good job.

Report a concern   June 5, 2020 — Rated 7 out of 10 by R.A. Zerorez Jacksonville
What could we do to improve?

I was disappointed in the cleaning of my sofa. One area that did not come as clean as I had hoped it would.

Report a concern   June 5, 2020 — Rated 10 out of 10 by Hector Rodriguez Zerorez Jacksonville
What do you like about our products and services?

The young man who came to our home did and outstanding job through out our entire house.


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