Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26437 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2020 — Rated 10 out of 10 by G.B. Zerorez Jacksonville
What do you like about our products and services?

The technician was excellent. Great attitude and was very professional. Would use again. Thanks

Report a concern   June 10, 2020 — Rated 10 out of 10 by Mary Todd Zerorez Jacksonville
What do you like about our products and services?

It's my 2nd or 3rd time. They do a beautiful job on my 12 yr. old carpets. They are always on time, and VERY respectful of my home. They use towels on the tile floor, booties, wall corner protectors, and more.

I am considering moving to AZ, and looked to make sure there is one in Phoenix. Good, there is. Use them, and you too will rave about them.

Report a concern   June 10, 2020 — Rated 10 out of 10 by Chrissy Gregory Zerorez Jacksonville
What do you like about our products and services?

You guys were great, again! Thank you

Report a concern   June 10, 2020 — Rated 10 out of 10 by Wen Bray Zerorez Jacksonville
What do you like about our products and services?

Showed up on time, did the job with no issues

Report a concern   June 10, 2020 — Rated 10 out of 10 by Anita Fantauzzi Zerorez Jacksonville
What do you like about our products and services?

I am so pleased with their service! They were very knowledgeable and professional. These folks really know what they are doing!

Report a concern   June 9, 2020 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

Very happy with our experience. From scheduling through carpet cleaning, we are very satisfied and will definitely use Zerorez in the future.

Report a concern   June 9, 2020 — Rated 10 out of 10 by Tony Tindol Zerorez Jacksonville
What do you like about our products and services?

Quality of work

Report a concern   June 9, 2020 — Rated 0 out of 10 by J.S.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet did not come anywhere close to clean. Landlord had to have it recleaned at my expense and you refused to refund me the money for the subpar cleaning I received. I could not get the reset I’ve because it was a move out clean so a refund would have been satisfactory however did not happen. I sent in pictures and everything but it’s ok I will be doing my reviews on all platforms regarding the dissatisfactory services I received. The technician was nice but the carpet was not clean.

Report a concern   June 9, 2020 — Rated 10 out of 10 by B.G. Zerorez Jacksonville
What do you like about our products and services?

Very Fast, clean, no toxic residue

Report a concern   June 8, 2020 — Rated 10 out of 10 by S.K. Zerorez Jacksonville
What do you like about our products and services?

Jeff, my technician, called ahead of appt. was right on time, had a mask, footies, and I have never had such superb service. This is my 10th move and furniture had been in storage.
It all looks brand new. I will definitely use Zerorez again.
Thank you

Report a concern   June 8, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

We always recommend you to people for their carpets.

Report a concern   June 8, 2020 — Rated 10 out of 10 by Rosemary Horner Zerorez Jacksonville
What do you like about our products and services?

Prompt and courteous service. Job performed to expectations

Report a concern   June 8, 2020 — Rated 8 out of 10 by K.H. Zerorez Jacksonville
What could we do to improve?

Have two men teams that can move furniture- Kevin was great and helped a little

Report a concern   June 8, 2020 — Rated 10 out of 10 by Cindy Marsh Zerorez Jacksonville
What do you like about our products and services?

My carpets aren't sipping wet , dry quickly and are really clean. Techs are super nice, always on time and are in a d out quickly. They don't pressure you to buy additional services, price is as quoted.

Report a concern   June 7, 2020 — Rated 10 out of 10 by G.L. Zerorez Jacksonville
What do you like about our products and services?

On time and everything looks fantastic

Report a concern   June 7, 2020 — Rated 9 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

I like that it was fast and no residue left

Report a concern   June 7, 2020 — Rated 10 out of 10 by V.H. Zerorez Jacksonville
What do you like about our products and services?

Products are great and clean well. . Dale was professional and paid attention to all details. He was very accommodating and helpful.

Report a concern   June 7, 2020 — Rated 10 out of 10 by H.P. Zerorez Jacksonville
What do you like about our products and services?

Very clean and dries quickly

Report a concern   June 7, 2020 — Rated 10 out of 10 by Sherry Jenkins Zerorez Jacksonville
What do you like about our products and services?

Top quality equipment and warm and friendly staff. Professionalism was conducted from start(setting up of the appointment) down to the cleaning of the carpet.

Report a concern   June 7, 2020 — Rated 6 out of 10 by J.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Even with the special 25% discount my cost was higher than the last two previous times. I did however at a whopping five carpet to be cleaned. I was charged for another room

Report a concern   June 7, 2020 — Rated 10 out of 10 by Lauren Whomsley Zerorez Jacksonville
What do you like about our products and services?

Very professional and polite representatives. They even provided me with a 15 minute arrival window and arrived promptly as promised.

Report a concern   June 6, 2020 — Rated 10 out of 10 by A.G. Zerorez Jacksonville
What do you like about our products and services?

Came on time and did a great job!

Report a concern   June 6, 2020 — Rated 5 out of 10 by M.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was disappointed in how well the cleaning worked. Some of it looks much better but there are still places, especially on the edges of the cushions, that still look dirty.

Report a concern   June 6, 2020 — Rated 10 out of 10 by Janet Wells Zerorez Jacksonville
What do you like about our products and services?

Prompt, clean and did a great job at a reasonable price.

Report a concern   June 6, 2020 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

Products and people Clean well

Report a concern   June 6, 2020 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

the service was great

Report a concern   June 6, 2020 — Rated 1 out of 10 by C.J. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Carpet has a smell of dog and light chemical smell (no pleasant smell) edge doesn’t look very clean either :(

Report a concern   June 6, 2020 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Very communicative and accommodating. The cleaning service itself was very easy and streamline. The tech was very nice and informative. Our carpets look great!

Report a concern   June 6, 2020 — Rated 2 out of 10 by C.H. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

There are several spots still in my grout. By the front door it looks like it wasn't even cleaned. I had to move my coffee table, which is very light, and grout wasn't cleaned under it. I was told that small things like coffee tables and end tables would be slid to get all grout. I also asked about moving the couch and loveseat. The tech said he would put these plastic sliders under the corners to slide, also we told him we would be right out on the back porch and would help. Nothing was moved at all. I paid alot of money and feel like it was a half done job.

Report a concern   June 6, 2020 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

The young man that cleaned my tile did a great job. The floors look great!


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