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based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was completely satisfied with your service as well as the results. The service representative was very professional and worked efficiently. My carpet looks new again! Thanks.
You do a great job, but we couldn’t afford it without the discount.
Great employees! Great service! High quality at every visit!
I don’t understand why your tech are not wearing masks in people’s homes. Seems to be obvious to me that masks should be worn.
Scheduling was prompt and accommodating, the service tech pleasant and professional, the process relatively quick, and it did a good job!!
Our tennis floors look great! Hope to have them done again in about four months.
Staff very professional. This is the first company I have used in which I can see the difference in my carpets. You all do an amazing job!
Had 3 different service calls with 3 different technicians, quality was there each time.
Very professional and great job with carpets!
Very polite and conscientious service technician.
Colin was great!
I am a repeat customer and I have been very happy with carpet cleaning and floor tile. The service I just paid for was cleaning shower tile in two bathrooms and am very disappointed. The showers look no better after the cleaning, definitely a waste of money.
Brad did an excellent job cleaning the bedrooms in my home. When he was finished, the carpets looked brand new and they are 10 years old.
The young man was very polite. The carpets and couch look great!
Very good job Very friendly technician
Very professional cleaning services . Nothing like Zerorez
Thank You
The whole idea was great at first, the grout did get brighter but left a chalky sticky film that left prints. We left the house for 2 hours and 1/2. We had to mop the whole house twice. I don’t blame the tech, I just think it would have been better to have someone directly behind him to make sure all is wiped without the residues.
You should send out a manager when a mistake is made
It is a shame the customer has to be inconvenienced to report an error and then you send the same tech came back out to confirm the error. Then the customer has to call back again to request a manager to come out? Really?
If ZeroRez acknowledges an error, the professional approach is for ZeroRez to schedule and send the manager out internally.
Not put that responsibility back on the customer...
Now I'm inconvenienced to schedule a manager. I'm not happy that you ruined a spot on my granite countertop with your equipment
On time, fast quality service! Always makes the carpet look brand new.
Great
From the first time I called in to get a price and schedule an appointment, I was treated very, very well! Even after I rescheduled three times, it was always "no problem at all!". Very professional staff on the phone. Then when they came out to do the job...WOW! First thing I noticed was the clean van that pulled up. Then I met Mitchell...did an awesome job explaining what was he was going to do and went to work. I was so impressed with the job he did on my carpet, I had him do my marble tile floor. He said "You never know how dirty the tile is until it's clean"...he was SO RIGHT! They look brand new!
I cannot say enough about how happy I am with the entire process...I will never call anyone else!
Chip Bennis
The products, service and technicians are all top notch.
Appointment kept on time. Pre-calls made as reminders. Efficient and knowledgeable workers.
Good cost for the service. Well worth it.
Everything Mitch is awesome.
Very nice outcome.
Great service. Carpets and floors always look amazing. Technicians are always professional and friendly.
The quality and respectful technicians.
Absolutely fantastic experience. The tech was prompt, called before he arrived and was very polite. I am pregnant and loved that I didn’t need to worry about leaving due to toxic fumes. We had spots on our carpet where our toddler and dog had taken turns defacing it- he was able to get them out! Very impressed and will be using their services again.
I always use Zerorez to clean my carpets between roommates and the carpets always look like new!
Overall great quality. Carpets clean and fresh. Smells wonderful