- Phone: 904-891-0631
- Visit Website
based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had an issue with the thoroughness with which our carpet was cleaned by Zerorez last week. We've used you for years and it was the first time that there was any problem. I called and was treated so well, and another carpet cleaning was scheduled. The gentleman that came today was so efficient and paid great attention to detail. The carpets look brand new again, as they always have after being cleaned in the past. Thank you for taking such good care of us. It is a pleasure to work with a company such as yours.
On time, courteous and did a tremendous job. Our Service technician was very polite and helpful.
Our appointment was scheduled for July 2 between 1-4. The technician did show up during the expected window. We were moving out of our house that day as well. Our moving company by the time the technician arrived had not only cleared the carpeted rooms But also had 98% of the house cleared except for the driveway as the movers were still inventorying our house hold goods. Our movers also stated they would not use the front door so the technician would have uninterrupted access the our home. The technician refused to park in the street behind the moving truck instead of the driveway and refused to work with others also working at the home. He then left stating it was not going to work and that it was our problem to reschedule. I then immediately called the manager to find out what we could do. He did get the technician to return at around 5:30 and was at our home till 7pm (The technician had misrepresented the condition of the move to his manager) . At no time did the manager or technician apologize for his rude attitude toward us. Moves are always complicated, and a move during COVID has an especially short window to complete work on time. Had the manager not forced him to return, we would have to turn the property over to tenants not cleaned, as required in our contract. The technician made NO effort accommodate or offer a solution, simply stated he was unwilling to complete the work.
Professionalism and knowledge about carpets.
Excellent service and clean carpets
Great quality of work. Very good customer service and service technicians. Highly recommend their services.
Excellent Service
A OK
Have used your service at two locations for both carpet and tile. Both times the service was completed in a professional manner and tech were knowledgeable and polite.
Did not use corner protectors and scratched the walls.
The carpet cleaning process
Great job by Kevin!
Professional and timely service.
Very friendly and professional service!! Did an excellent job!!
The technician was prompt and did a great job on my sofa bed and area rug.
Ya'll are efficient and friendly, my place is so much cleaner now.
The staff and young men that actually do the cleaning.. They are very polite and do a great job. They have been taught well
We had a great overall experience. Friendly, precise service. Great results. Thank again.
Great Professional Tech. Provided great service with great results
Technician was great, communication was great but we were left with lines in our carpet. I wasn’t sure if it was just because it was wet but once they dried, it was still there. The technician mentioned high traffic areas would remain with a gray hue but this is much worse than that.
Be able to spot treat stains that are close to the wall.
Clean the small space inside of linen closet.
Not sure if master bedroom closet got cleaned.
Surprisingly clean. Carpeting looks like brand new! Wonderful job!!
We always get prompt courteous customer service. The cleaning of our carpets was impecable.
Brad was really friendly and professional and did a great, thorough job.
Courteous, Professional and as always the Best Carpet Cleaning on the planet!
The service rep was great. He took his time and solved any concerns.
The dirt and stains are removed from items cleaned, as advertised.
Service is always very professional and on time, and products used do an outstanding job while leaving no residue in the carpet!
Everything!!!! You guys are great every time I call you in.
Austin was very polite and thorough with explaining the services and the cost. The carpet looked as good as possible in the main part of the rooms. He got out many of the spots. I couldn't tell that he cleaned the carpet in the closets of a couple of the bedrooms - not sure if he did or not. Some of the tile and grout looked really good. Other parts were just ok but I didn't expect it to look brand new. I was just extremely glad to have it done instead of me scrubbing on my hands and knees.