Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28898 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 27, 2021 — Rated 10 out of 10 by T.F. Zerorez Jacksonville
What do you like about our products and services?

Very professional company very happy with them the gentleman who cleaned our rugs did a great job I think his name was Collen

Report a concern   May 27, 2021 — Rated 10 out of 10 by Paulette Waterman Zerorez Jacksonville
What do you like about our products and services?

This is our first time using Zerorez and we are happy with the results. Our tech Zach was polite and respectful and worked fast to get our carpets clean and fresh.

Report a concern   May 27, 2021 — Rated 10 out of 10 by Qasim Shaik Zerorez Jacksonville
What do you like about our products and services?

Thank you for taking care of our rugs all these years.. Happy to have you near by

Report a concern   May 27, 2021 — Rated 10 out of 10 by Carolyn & Edward Laing Zerorez Jacksonville
What do you like about our products and services?

Everything about the Zerorez experience was great. The technician, Dale, was knowledgeable, efficient, kind, polite, and considerate of our needs. We needed help moving a few light things since my husband recently had foot surgery and I broke my hand Monday in a fall. When he was finished our tile floors looked great and the whole house smelled so clean. I look forward every May to having our tile floors cleaned by Zerorez since 2011 when Dave first did my floors.
You have a great employee in Dale and I love your company!

Report a concern   May 27, 2021 — Rated 10 out of 10 by Colleen Silvoy Zerorez Jacksonville
What do you like about our products and services?

Great folks to work with. I have had them clean my carpets and rugs for the last five years. They show up when they say they will, professional and thorough

Report a concern   May 27, 2021 — Rated 10 out of 10 by Gregg Milo Zerorez Jacksonville
What do you like about our products and services?

Fast, efficient, and friendly technicians. And most importantly, the carpets always look fabulous after they dry.

Report a concern   May 27, 2021 — Rated 10 out of 10 by Kirstin Walker Zerorez Jacksonville
What do you like about our products and services?

Professional in all aspects.

Report a concern   May 27, 2021 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

From setting up the appointment to actually having the service done, I would say the entire process was efficient, well-mannered and professional. I was pleased with the end result and plan to reschedule in the future. Thank you!

Report a concern   May 27, 2021 — Rated 10 out of 10 by Tamara Harris Zerorez Jacksonville
What do you like about our products and services?

Great service - professional, friendly and prompt!

Report a concern   May 27, 2021 — Rated 7 out of 10 by E.F. Zerorez Jacksonville
What could we do to improve?

The initial cleaning was a disaster. The tech was either trained incorrectly or decided to do his own thing. 1 hour after he left, my house was tracked up with foot prints due to him not properly applying the grout sealant. I will give him credit, he did a good job on my upholstery though. While I was really disappointed with the initial cleaning, it appears the second one was an improvement. A manager came out and “retrained” the tech on some things that apparently occurred incorrectly on the initial visit. I appreciate the attempt to make it right and for that reason I give the experience a 7. Also, because the attempt was made to make it right, I will probably refer other people when asked.

Report a concern   May 27, 2021 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

My tech was on time, professional, couteous, and knowledgeable.

Report a concern   May 26, 2021 — Rated 10 out of 10 by Lori Clift Zerorez Jacksonville
What do you like about our products and services?

Polite, professional, on time, flexible scheduling, awesome results of grout and tile

Report a concern   May 26, 2021 — Rated 10 out of 10 by Susan Kaniut Zerorez Jacksonville
What do you like about our products and services?

Professional. Attention to detail. No residue. Quick drying time.

Report a concern   May 26, 2021 — Rated 10 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

Randell and associate was very professional and personable. They did a great job.

Report a concern   May 26, 2021 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Quick to respond to need
Great service
Thorough cleaning

Report a concern   May 26, 2021 — Rated 10 out of 10 by Betty Jo Murray Zerorez Jacksonville
What do you like about our products and services?

Skilled, intelligent technicians with a large dose of kindness.

Report a concern   May 26, 2021 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

Results and professional team of service providers.

Report a concern   May 26, 2021 — Rated 10 out of 10 by Ashley Rothacker Zerorez Jacksonville
What do you like about our products and services?

Friendly responsive excellent result on my sectional!

Report a concern   May 26, 2021 — Rated 10 out of 10 by Giselle Brunette Zerorez Jacksonville
What do you like about our products and services?

Service was easy to book online. All services and cost were discussed prior to starting. They took good care of making sure the equipment didn’t damage the floor or walls. It was quick service and very professional.

Report a concern   May 26, 2021 — Rated 10 out of 10 by D.R. Zerorez Jacksonville
What do you like about our products and services?

We had ZeroRez come out to do our carpets and there were some spots that the tech could not remove. He informed us that was all he could do. The tech from last year was able to remove those same spots, so I called the company to convey my concerns. They were very apologetic and scheduled another visit. A tech named Kendall and Aaron came out yesterday and we showed him the areas of concern. He also was very apologetic and immediately went to work and was able to remove the spots completely from our carpet at no charge. He restored our faith in ZeroRez and we will definitely use them again next year and request Kendall for our tech. Thank you.

Report a concern   May 25, 2021 — Rated 10 out of 10 by Eloise Harrison Zerorez Jacksonville
What do you like about our products and services?

Your product and services are phenomenal. The technician, Jacob, was professional. He gave me a play by play of the process. I was informed from the spraying process to the finish, including the drying process.

The charges on the invoice was explained. You are tremendously blessed to have this young man on your staff. He is a valuable asset and rare commodity.

I'm old school and southern. He addressed me as Ms Harrison. When asked a question he responded “yes ma'am “. That did it for me!! There was nowhere to leave a tip on the invoice. This was my pleasure.

Report a concern   May 25, 2021 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

Great customer service great job

Report a concern   May 25, 2021 — Rated 10 out of 10 by Michelle Busby Zerorez Jacksonville
What do you like about our products and services?

I've always had a good experience with Zeroez and the techs have been exceedingly professional and considerate.

Report a concern   May 24, 2021 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Austin was very personable and respectful. He did an amazing job on our worn rental carpet, it looks great.

Report a concern   May 24, 2021 — Rated 8 out of 10 by R.S. Zerorez Jacksonville
What could we do to improve?

For tile cleaning service do-over, I requested a different technician than had muddled the first job. Instead, the same technician was being sent out with a trainee to boot. Rescheduled a third day with a more experienced tech.

Report a concern   May 24, 2021 — Rated 7 out of 10 by B.M. Zerorez Jacksonville
What could we do to improve?

You machine doesn't do corners or edges.

Report a concern   May 24, 2021 — Rated 10 out of 10 by Christy Harding Zerorez Jacksonville
What do you like about our products and services?

Great customer experience overall. Easy to schedule, responsive office staff, friendly service staff, fair price.

Report a concern   May 24, 2021 — Rated 10 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

Ramiro was efficient, thorough and professional. My tile looks brand new. Even the grout went from nearly black back to its original off white.

Report a concern   May 23, 2021 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

Kendal was very friendly and able to communicate well over the phone given the circumstances we were in when he performed the cleaning for us in our newly purchased home. Accommodated our request for no nuts in the house. Very pleased with the outcome of our tile cleaning.

Report a concern   May 23, 2021 — Rated 10 out of 10 by R.H. Zerorez Jacksonville
What do you like about our products and services?

Arrived on time and was very professional


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