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based on 26435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets looked great and weren’t soaked with water. Mitch, the tech was very personable and worked very efficiently.
Very professional and effective at what you do. Always nice to have a service actually provide results that are expected
We were very pleased with our technician and the cleaning that he preformed on our
carpets for all of the rooms was great!!
He was very knowledgeable and did a very through job! The Clark Family
I have used zerorez for the last several years. Mind you that I have old old carpets, but each time they have come out, they have made the carpets look new again. This time, I told the technician that this is the last time I am having them cleaned as I am putting in new flooring soon. He did not concentrate at all on the pet locations that needed any extra couple swipes and then left streaks where he changed the direction of cleaning, which now show. Nice technician and very personable, but not a great fan of the streaks. Zerorez has done a lot better job in the past. I’m not looking for a redo, my carpets are old and worn and stinky from the dog, but thought you might want to know. Plus I do not want this made public because I just think you guys are busy thru the holidays. Thank you!
Austin and Rocky were great at explaining the cleaning options and vigorously worked through some tough stains.
Max was a nice young man and seemed to work very hard. Some of the spots on the carpet did not come out and the matted areas
Did not look any better.
Great. Fast and I loved the price!!
Did what was offered for a reasonable price. Arrived when agreed. Kept informed. Good job thanks. Nice young man cleaning. Very professional
Professional technician
November 20, 2020
Service date: 11/18/2020
The products you use in my home are outstanding. My tile and grout always look like new when the floor dries. The techs completing my service did a great job. Their names are Austin and Ramero. They are a great team always going the extra mile as needed. I'd be pleased to see them return to our home when next I need a service call.
My comments would not be complete without recognizing your front office staff. I appreciate it that they are knowledgeable, courteous and are always pleasant to their customers.
Thank You for asking!
M. Benson
St Augustine 32092
The products you use on my tile , grout and carpets are superior. The quality and the level of service always meets and exceeds my expectation . Your techs always go the extra mile.
The two techs that completed my tile and grout cleaning were outstanding. Their names are Austin and Ramero. I sincerely hope that when next I need a service call, you will be able to dispatch one or both of them as the job indicates.
I could not conclude this survey without recognizing your front office staff. Over the years, your staff has consistently been courteous, helpful and very professional.
Thank you for requesting my feedback
Sincerely,
Melody Benson
St . Augustine, Fl 32092
Profesional Technicians that did a great job!
very polite and professional
Your technician, Andrew, was great. High quality workmanship and very professional and We paid a fair price.
Professional
Austin was very professional, explained everything in detail, was very thorough, even did a walk through when the job was completed.
Kendall S. Was courteous, helpful and efficient. The rugs really cleaned up beautifully.
Very helpful and professional
Brad is very knowledgeable and professional. He did a great job, and even though my carpet is old and worn, it looks great now.
Brad did a great job cleaning my carpet. I would recommend him anyone.
Deviated from our usual oriental rug cleaning service and tried Zerorez. You folks did a SUPERB job on a very large (8.5 ft by 11 ft) oriental rug. The fringe has never looked so good. VERY impressed with your work on this rug. Thank-you!
Great job on both carpet and tiles. The technicians are always pleasant, courteous, professional and helpful.
I have used them several times and will again without doubt. I also would not hesitate to recommend to friends and family.
They are always on time, and they are very efficient getting the job done.
The service man was amazing!
Russell did an excellent job of getting everything explained and ready. Give him a 10!
Great job, arrived on time, courteous and professional technician.
The service person who came to our house was very professional and courteous.....he was also prompt for the appointment. He did a great job and you are very luck to have such a fine representative of your company. Great Job!
The service is excellent. The technicians work hard for very good results.
The technician was extremely detailed and professional. My 10+ year old carpet looks great
They came to my home promptly. Since it was a 9x7’ rug they suggested it be taken to the shop for a real deep cleaning. We will get it delivered after Thanksgiving. Anxious to see finished product!!
Great effective cleaning job and nice technician. Well done.