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based on 26430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
getting pet odors and pet stains out
Ramiro Jaenz did an excellent job cleaning our carpets. He arrived on schedule and was professional as he did a thorough cleaning. He answered any questions we had regarding the carpet cleaning process. He gave us some slippers to use to be able to walk on the carpet before it was totally dry.
Rod, my technician was great! He called about 35 mins before arrival to make sure I would be home. He was on time and well within the quoted arrival time. He explained everything he would be doing and was very professional!
The work was done professionally and efficiently.
The technician keep us informed along the way.
When we first moved to the area we tried other companies, then we found Zeroez and never looked back. We have used them ever since
I like the fact that they don't use chemicals that will harm my pets. One of my cats is old and has asthma and is sensitive to chemicals and odors. After Zerorez cleaned our carpet my cat had no issues with laying on the still damp carpet.
The cleaning was superb and the Employee who did the work was Efficient and Polite and was friendly and knew what he was doing and did an excellent job. Would recommend him to anyone he was fantastic.!!!! When he was finished the carpet looked brand new again.
They came recommended from our local Facebook group. They did a great job, were very friendly and helpful.
They are on time and do a great job. This is my 3rd time using Zerorez. They are my go to for all my carpet cleaning needs. Fair price for the work and fast easy scheduling with great results!
I saw their truck in my neighborhood doing another job. The truck was clean and well stocked with their own brand of equipmemt and cleaning supplies. That's when I decided to call and try Zerorez. I never used them before but, I will use them again. The technician Zach did a great job cleaning the carpets, sofa and several chairs. He was very thorough and took his time. Everything looked like it was brand new again when finished.
This is the first time that we have used Zerorez and it was significantly better than I expected. Ramiro Jaenz did a wonderful job on our carpet and tile ( the whole house ). Zerorez was recommended to me by a neighbor and since I was not pleased with our previous carpet cleaning, I decided to give Zerorez a chance and my wife and I are extremely pleased by the service.
Ramiro did an excellent job, answered all my questions, took care around corners with his hoses, and cleaned our entire home in about 3 hours. He did not stop or take a break, was extremely efficient and came to my home with his equipment ready to get the job done.
There is not question that I will recommend Zerorez to anyone who is considering having their carpet and tile cleaned.
Finally, the floors dried quickly and are beautiful. He even had fans that he used in each room as he finished cleaning. Could not be happier with the service by Zerorez and effort Ramiro Jaenz put into the cleaning of our carpet and tile.
Kendall Schroeder was extremely helpful and professional. He really seems to take pride in his work and therefore he does it well.
Great job all around
I loved my cleaner guy, Corey. He was very professional and respected my home.
He was able to us get a huge stain out, as well.
Victor did an excellent job cleaning my sofas and rugs. He was highly professional
Always a great job, respectful and qualified, Andrew was amazing
Already posted on google but had a fantastic experience with Zerorez Jacksonville! Highly recommend!! Roy Hooper
Technician was super friendly and explained everything he was going to do. Couch and chair look great, ottoman still dirty at the bottom.
He was very courteous and professional he showed up on time he called before to make sure that we were ready for him and gave us a 15 minute heads up that he was coming he did an amazing job our carpets were brought back to brand new we really appreciate it all that he did we will definitely recommend him to a friend or associate and we will definitely use zerorez again
Professional and thorough
Service man, Logan, was very courteous and caring, and he did a great job!
Thorough explanation of process by the experienced technician who handled our job
It was quick & thorough.
Technicians are considerate & do a good job .Process is fast & cleans well leaving no mess behind. If there is a problem they are great about coming back & correcting it no charge.
Professional and fast
The technician was wonderful! So grateful
The representative was on time, wore shoe covers, polite and efficient. Job well and done, I highly recommend ZEROREZ.
In and out efficiently but with a job well done!
Efficient friendly personnel. Clean smell afterwards and quick drying.
Everyone we dealt with was respectful, knowledgeable, and represented the organization professionally. The service was delivered timely and more than met expectations. Thank you!
Job well done! The carpet looks great!! The technician was professional and did a great job!!