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based on 28811 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kaz was awesome! He was quick and friendly, I highly recommend him!
The pre-treatment was hit and miss. Mostly missed.
A carpet cleaning was the fastest I’ve ever seen. I checked the carpet before he left, and there were many places with the carpet was dry!! Many areas still had carpet stains. I was able to remove those stains by using Resolve. The fact that I had to put all the furniture back into the living room know my carpet was not completely clean. I was not the least bit happy. I pointed out certain areas with a carpet was not clean the last time I had the carpet clean. He tried to clean it and made the stain ever larger! I wish I could taken a picture and showed it to you. I do understand employees are difficult to find!!! To think I gave your employee a $20.00 tip, was not worth it. I have always loved Zero Rez. I recommend them to everyone. On my last call to your office, the lady in the office recommended for me to go elsewhere. She felt like Zero rez wasn’t a good enough company. And I understand her. The last several times that Zero rez has been here. It takes two times to get the carpet clean. I don’t understand that, but that’s just where it is. The time before Joshua was here, you had two people come out to the to do my carpet. The one guy
( rookie ) the other guy spent 95% of the time in his truck. The rookie is one who did all of the cleaning. Once he was done, he put all his equipment away and then he came in to ask me how the carpet looks. There were several dirt right up next to their baseboard that look very, very dirty. I felt obligate not to mention them to him because he had already put away all of his equipment. He was ready to leave at that moment. So therefore, I didn’t tell him about the dirt spots around the baseboard. Which I understand is my own fault. As you know, I’ve had carpet cleaning in my house for a good number of years. Your company is the best I’ve ever known. But I’ve never had the same employee come and clean my carpets. It seems like you have a great turnover of employees as I understand that. When Joshua turned into my driveway, for some reason, he pulled in very fast and ended up with the side doors to the front of my house.
After he left, I when out to the driveway way and I notice he broke off a piece of my driveway by driving on the grass and the edge of the driveway. Breaking off a piece of my driveway. Once again, I wish I could send a picture and let you know what took place.
And it doesn’t really work when your employees ask the customer if we give him a grade of 10 so he gets paid more money.
Polite and helpful staff. Rugs cleaner than regular carpet cleaning.
Josh did a great job! Professional & friendly.
Great services, zero residue, quick drying, and great people to work with every time!
The Technician was VERY HELPFUL AND KNOWLEDGEABLE HE WENT ABOVE AND BEYOND AND ADDED MY DINING ROOM CHAIRS AND STOOLS AND DIS AND EXCELLENT JOB ON MY CARPET AND CHAIRS. THIS MY 2ND TIME GETTING EXCEPTIONAL SERVICE. SEE YOU NEXT YEAR...
Jontay was excellent!
Be more thorough, the cleaner was unable to remove a ketchup stain in the carpet
No yukky chemical smell. The technician was personable and professional. This is our 2nd time using Zerorez and will definitely use again.
Efficient work. The guys were so nice and explained everything!! Showed us pictures of before and after. Highly recommend
Colton arrived on time, was super professional and very knowledgeable in his products! I requested additional cleaning which he gladly did and the carpets and grout turned out wonderful! I’m so pleased, I’ll have him out to clean my second home. Thank you Colton!
Prompt, courteous and our rugs look great.
Colton did a wonderful job! He was very polite too!
Excellent service and friendly staff.
Reliable and thorough
The technician was hard-working and thorough and on top of that generally nice guy. He was very conscientious and tried this very best. You have a tremendous product with a tremendous employee.
Morgan did a great job! Fast, professional, thorough. Always happy with a Zerorez job.
My carpet always smells and feels cleaner than it does when I clean it myself! The customer service is always fantastic, and their prices are reasonable. Antonio did a fantastic job and I would absolutely have him come out again!
Technicians explained everything, were polite and professional.
The young man was on time, did a great job, very friendly and I would recommend
Good service, friendly staff
Clean rugs!
They were on time and very professional. The two associates that represented zerorez was very knowledgeable, respectful and did the job in a timely manner. Me and my wife are very impressed with how they did the job and we have already recommend them to my next-door neighbor and will be using them in the future.
Zero Rez did a great job cleaning our carpets and furniture. Kaz was awesome!
The technician was knowledgeable and did a thorough cleaning and informed us of every step that he made. He was clean and neat.
Friendly Staff!
The technicians were amazing. They cleaned my sofa back to looking new.
This was my first time using this company for carpet cleaning and I'm very impressed with Kaz,the technician, he worked very hard to get my carpets cleaned! Very courtesy and listened to my concerns and handled them with care!
Josh was wonderful. Timely, communicative, understood our current and future needs, gave recommendation for next cleaning, complimentary... Will definitely use your service and request Josh as our technician again!
I am impressed by the fast drying of the carpet. It does not have that crunch feel after it is dry.

The Zerorez system did a decent job in cleaning my air ducts.