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based on 84519 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It isn't time consuming and the carpet dries in a reasonable amount of time.
Thanks for a quick, thorough cleaning! And nice employees!
Very professional. Quick. My carpet look like new after the service.
The gentleman was very nice and very respectful. I love how he told me what he was going to do. My carpets look wonderful.
The carpets look clean, smell clean and dry quickly.
The service tech was really nice and the cleaning was decent. I specifically wanted focus on my high traffic areas of the stairs. After the carpet fully dried, there was still spots in the carpet. there was no pretreatment or extra cleaning solutions put down so it only got surface level cleaning with the wand. Maybe my expectations were too high. The other rooms were fine.
The technician was very pleasant and friendly. The product did not completely erase the pet urine smell.
Excellent technician
We have used Zerorez many times. They have done a great job. We have light brown speckled berber carpet. This time there were patches here and there that looked as if they had not been cleaned. When we showed them to the worker he would clean them again and they looked better. This was true in many places. The carpet didn't even feel damp. We asked him about that several times. He showed us that he was squirting water in. He said he just did a really good job of extracting the water. He spent enough time but we felt we shouldn't have to go around pointing out areas that needed to be redone. When he finished our carpet looked like a light patchwork quilt with some areas darker than others. Also the whole house was almost dry. You could walk in socks and they would not get damp. That left us feeling that the carpet had not really been cleaned. It was a whole lot of work to move all of our furniture and items prior to the cleaning. He cleaned on Sat. We had company coming on Mon. so we could not ask to have it recleaned until after they all left. It looked better as days passed. It is too much work to have it cleaned again right now. We are just left with real reservations as to whether it was cleaned well or not. We will probably have to have it cleaned again sooner than expected. We are unsure whether we will use Zerorez again.
No residual product to attract more dirt.
Professional, through and efficient work . No high pressure add-on pricing by the tech either. Nice experience...
Service and results are awesome. No false advertising for once!
It works! It really really works! No residue to collect more dirt and grime when process is complete..and it gets deep dirt out.
Fast, friendly, and reasonably priced.
I was very disappointed with the person you sent to clean my carpet and the job he did. It took him 30 minutes to get started to actually clean my ONE room! Said he was having equipment problems. Finally asked to borrow some sissies after going in and out of the house 3-4 times. Mind you-it had rained and was still misting and temps were in the 40's which meant my door was opened all this time. Then he asked to use the restroom. He was finally ready to start cleaning. He did clean a little but made yet another trip out to the truck and came back with his energy drink. I was watching him as he was cleaning my carpet and he started out real good but then he started to getting (what I call sloppy) to where he would clean a line and instead of over-lapping a little, he would go over and inch or more and do another swipe. Towards the end he just kinda just barely when over it. My major problem was the fact he was wearing those foot covers witch he put on before getting out of truck and wore them through the wet and some muddy spots and into through my house!!! I have to clean my hardwood floor after he left! There are other things but you get the point.
Prompt and professional. Excellent results
showed up on time and good service.
Great service as always!
Dalton was the technician and he did a very fine job. He made sure to draw up the moisture so the carpet was dry in record time. Once again Zerorez made us satisfied customers.
Besides missing 2 offices, when your tech came back out he was not the friendliest person. Also he left some wall blockers here so I assume you will want your equipment back.
quality of work
professionalism
friendliness
The technician didn’t close the doors so the carpet was not cleaned behind them. Not good at all.
The person who came to our house was very knowledgeable and thorough. Highly recommend!
Jonathan was very helpful in answering my questions, and did what I asked him.
The tech who came to our house, Randy, was amazing. There was technical problem with his truck, so he had to go back to switch it out for another. But was so professional and accommodating. And my carpets look awesome! I would highly recommend him and Zero Rez to any friends or neighbors.
Not sure. I called someone to come back out because I could still smell urine, but the guy who came out used a flashlight and said he didn’t smell it and left, but he spent about an hour and 15 minutes hanging out on my cul-de-sac after he left my house. It was just odd.
Excellent job
I already filled this out!
More natural way to clean carpet
Quick-service I like the cleaning that is offered