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based on 83991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, courteous employees.
The technician, Robert, was very professional and focused. Did a great job.
I had to reschedule my appt. I asked for it to be moved from Tues., Dec 4 to Thirs., Dec 6. I was told that it was changed. I received a phone call on Tues., Dec 4 to confirm my appt for Wed., Dec 5. I told the lady it was not Wed., Dec 6, but re-scheduled for Thur., Dec 6. My time frame was 10-12:00. 12:00 rolls around and I have yet to receive a phone call letting me know they are on their way. I check my email only to find an email stating my appt is scheduled for Tues., Dec 11. I immediately call to let them know that is not correct and that it was scheduled for Thurs., Dec 6. The gave me a time frame of 2-4, I explained that would not work as I needed to be at work by 4:00. They then scheduled me for a time frame of 1-3. I received a phone call at 2:15 telling me that the tech would be there in 20 min. 3:00 rolled around and no tech. I called again, he arrived a little after 3:00. He didn’t get started until 3:15 or a little later. Due to my needing to leave to go to work by 3:45 I felt like he had to rush to get done in time. This was my first time tonite Zerorez as I’ve always used Stanley Steamer. I heard good things about Zerorez so I wanted to give them a shot.......frustrated and disappointed 😞
Pet and environmental friendly. Professional. Will go out of their way to help.
The open areas are just beautiful! However, around furniture, not so much. I just don’t know how it will look when I move the furniture back to its original position after Christmas and a big square in a corner where the Christmas tree stands. Very nice person who came to do the work.
Polite and careful technician
I hope it really is zero resolution in the carpet. I hope that it does not damage the fibers. The folks who perform the cleaning seem pretty nice.
Schedulers were honest and no pushy sales pitch from them or Jonathan the employee that actually cleaned my carpet. He was very thorough and detailed in going over the process and what to expect. He was on time for my appointment and very respectful while doing his job. He explained my bill line by line and it was exactly what my quote was also. He did not try to sell me anything that I did not need. Great customer service through the entire process. The no chemical product used does smell slightly of oil of orange but was gone after about 4-5 hours. I will be sharing my experience with Zerorez with friends and family.
Joseph is always professional and enjoy seeing him every time he comes back. When we call for a service we ask for him.
How well it cleans and how well stains are removed
Better pricing.
Excellent job by our representative. He went above and beyond to fix our situation back to perfect for our house for the holidays. Thanks a million.
Chris from Zerorez was very efficient and did a great job on our tile and carpet. This is the second time we have used Zerorez and we will definitely use them again.
The work was very good and professional. I have already recommended you.
Professional and pleasant staff carpet turned out very clean
The service and quality are outstanding. I've been a customer for over six years and I don't see me going elsewhere.
That you leave no soaps or products in my carpeting. You’re technicians (Rick) are on time & someimtes early! Always efficient and timely in getting the carpets cleaned.
Thank you!
Very professional, excellent work
promptness and completion of task
Technician was courteous and professional. Cleaning results were great!
VERY Happy with the service. Just sent the contact info to a referral for your service
Not as clean as I expected and 2 streaks in carpet that were not there before he started.
I will say the man servicing was very nice.
On time. Good workmanship.
Great service. Floors look great. Thank you
Anthony was AWESOME, very professional and friendly. We are moving and had the carpets cleaned beforehand and it turned out great! It looks like brand new carpet. Anthony did a walk through with me and explained what he found in every room whether its furniture indentions, heavy traffic areas, pet stains etc. The house smells fresh and clean now with no residual residue in the carpet. We couldn't be happier with Anthony and Zerorez.
Everything
Did a great job.
I had an issue with my service so you sent the same tech out he wasn’t happy. He obviously doesn’t think he did anything wrong and didn’t want to clean my carpet again.you should probably have sent someone different.
Good job
Everything