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based on 84519 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look amazing!
Carpets are clean
Great service from the gentleman who cleaned our carpets. Very professional.
Great service! Great guy!
Everything was fantastic!
Fast service and very clean carpet!
I was told by technician on site that I need led 20 gallons of the per treatment and I got it thinking the damage was significant. Now in hindsight I feel like iI overpaid for the service - the quality was not at all good and most stains remain the next day. I have had carpets cleaned from other vendors and they look the same after the pricey add on treatment: I can send pictures if you’d like. With an invoice of $1600 I was expecting the carpets to be extremely clean..I would really appreciate if you arre able to help me address this situation and remedy the disappointment somehow. This one really broke the bank
Great job.
Your service is amazing. Didn’t really notice stains that were really noticeable until till the carpet dried. I’m not sure but I think you changed your cleaning product and pre-prep solution. I will be using Zerorez again
Service man was very polite and professional and the carpet looked great when he finished.
your response time was so amazing. and my technician( Randy P ) was so nice and worked so
hard to clean my soiled carpet . I had traffic soil due to going to and from my kitchen with water damage..amazing how he cleaned it. i am so impressed and have already told others.
i will always ask you for , RANDY P., as I think he is the best ever.
Also I have no old soapy smell in my house. I appreciate that as well.
I was surprised more of the stains weren't removed. I will try another company going forward as a basis of comparison with pricing and quality of work.
Your commercials say we get 100 square feet free tile cleaning. I'm not aware we received that service.
Rug cleaning. The tech was certified, very knowledgeable. and had excellent customer service skills.
Chris, the tech, did an awesome job in cleaning my carpets & tile! He was very careful & detailed.
I have used Zerorez before & will continue using them for all my cleaning needs. I’ve also recommended your company to friends & they were impressed!!!
The technician did a great job removing stains that were here too long since our last cleaning service. The carpet took a little longer to dry since he had to work on it a little longer. We got carpet and tile cleaned and it all looks great.
The carpet is so much cleaner than with other services.
More user friendly
You advertised a special price and then added on overpriced extras. Shame on you.
I purchased a mop kit a week ago Friday and have not received it or the receipt I requested.
Excellent job
Two techs came out instead of one for training purposes. Both men were very professional and friendly and I felt safe and comfortable having them in my home. I had 3 rooms cleaned along with my sofa, chair, and ottoman. This was a big job due to the fact that I have never had the carpets professionally cleaned in the 9 years I have lived in this house and because my large dog had been sick and urinated on the sofa. The sofa was supposed to be cleaned through a pet protection warranty with Guardian and I had to wait almost 2 weeks for them to send someone out so the urine really soaked in. The tech they sent out did little to help and my couch still smelled like urine. When I contacted Guardian to get the tech back out, they refused because you couldn't see the urine stain any longer. The Zerorez techs were able to make all my furniture look and smell new again! My only complaint is that the service cost quite a bit more than the quote but it was still less than replacing the couch.
Always able to get my carpet looking great
You guys always do a great job! Your employees are pleasant & efficient. Thank you!
Lack of harsh and unsafe chemicals
Zerorez always does a great job!
My technician was very good , knowledgeable and thorough. He was also very pleasant. Enjoyed his service.
Professional cleaner and cleaning!
Was extremely pleased with service. Very professional.
The service technicians were knowledgeable and professional