Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83991 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 18, 2018 — Rated 8 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was supposed to receive a restaurant gift card (as listed in the ad and confirmed over the phone)..... never received.

Report a concern   December 17, 2018 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your great technicians

Report a concern   December 17, 2018 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non evasive materials.

Report a concern   December 17, 2018 — Rated 10 out of 10 by Karen Gober Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The men that came out and did my carpet were very nice and friendly. My carpet looks brand new!! The carpet is nine years old. Over all an excellent job.

Report a concern   December 17, 2018 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technicians. Carpet looked great

Report a concern   December 17, 2018 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician performing the duct cleaning was very friendly, professional, and thorough. It is important for the consumer to know exactly what affects cost such as returns, vents, etc. Turned-out a bit pricier than what I budgeted but glad it is done.

Report a concern   December 17, 2018 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so pleased!!! Actually, I think that I would like to have another three rooms done if I can get the same deal! Please let me know. The first visit was really just a test to see if I liked the service!!! I LOVED it!!! Very well done! Thanks!

Report a concern   December 17, 2018 — Rated 10 out of 10 by Jo Umberger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylon did a great job! Not only did he perform his technical services well, but he also educated me. Jaylor is very respectful and has a high level of communication skills.

Report a concern   December 17, 2018 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good product , good service

Report a concern   December 17, 2018 — Rated 5 out of 10 by V.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Had an area where a sick pet had accidents. Due to the carpet being old, decided to have it cleaned and deodorized and not deep clean to the pad. It still smells as bad as it did before. Had a reappearance of a pet stain treated a year ago. Asked for the area to be retreated and although improved, is still there.
This is the first time that I have really been disappointed.

Report a concern   December 17, 2018 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great and doesnt smell at all

Report a concern   December 16, 2018 — Rated 9 out of 10 by B.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet cleaning with out the soap risidual

Report a concern   December 16, 2018 — Rated 9 out of 10 by T.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergents that remin in carpets . Not harmful to sensitive pets. Knowledgeable technicians. Everything fully explained. Friendly technician.

Report a concern   December 16, 2018 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It seems to clean and stay clean longer than regular cleaning.

Report a concern   December 16, 2018 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Knowledgeable serviceman.

Report a concern   December 16, 2018 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was very friendly and knowledgeable. Pricing was affordable and reasonable

Report a concern   December 16, 2018 — Rated 10 out of 10 by W.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The operator did a great job and got up some spots that earlier ones had not

Report a concern   December 16, 2018 — Rated 10 out of 10 by Barbara Easterly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly honest hard workers ,they did an excellent job on my carpet.

Report a concern   December 16, 2018 — Rated 8 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

I am in my mid 70's and needed more help in moving furniture. Pet treatment was expensive. Gentleman was very professional and helpful.

Report a concern   December 15, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

After a company we rented tables and chairs from soiled our white carpet, Zerorez came out the next day to clean the soiled areas and now the carpet looks great. Now that is service!

Report a concern   December 15, 2018 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees have always been very friendly and the carpet looks excellent when your employees are done

Report a concern   December 15, 2018 — Rated 8 out of 10 by B.D.L.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cost

Report a concern   December 15, 2018 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and the technician that did the job was well above average.

Report a concern   December 15, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tile looked new when finished. Your representative did an excellent job and was courteous and helpful while here. He explained what he was doing as he progressed with the cleaning and drying. I will be pleased to use your services again and to recommend your services to others. Thank you.

Report a concern   December 15, 2018 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical residue. And great service.

Report a concern   December 15, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet in the house is the original carpet (14years old). The one in the computer room was the worse which I was planning on replacing, but after he cleaned it, it looks like new. No need to replace it now. The technician was very friendly and knowledgeable. Definitely recommend you.

Report a concern   December 15, 2018 — Rated 10 out of 10 by Kindyle Ledingham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was great. Professional, on time and did a great job. My carpet is exactly what I was hoping when he left.

Report a concern   December 15, 2018 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

company called twice before my tech arrived . Everyone was very professional

Report a concern   December 15, 2018 — Rated 9 out of 10 by F.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soapy residue. Rugs dried very quickly. Stains were gone. Serviceman was on time and in and out quickly. Notified about time frame and called on the day of.

Report a concern   December 15, 2018 — Rated 8 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

I don't expect miracles, my carpet is pretty old. Many spots did go away, the really bad ones are at least lighter. What I do not like is not having the opportunity of flexible pricing. When I only have one room and a traffic pattern in another room, (which required no furniture moving) that the hallway is charged by the measurement instead of being a trade off for a third room.


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