Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84512 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2019 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly professional employees. On time

Report a concern   March 19, 2019 — Rated 10 out of 10 by Natalie Gregg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am so happy we used Zerorez. From the initial request, to scheduling, to the technician, everything exceeded expectations. And we were expecting that based on footages that we would get charged extra but they didn’t. Carpets look fresh, smell fresh, and we will definitely use them again.

Report a concern   March 19, 2019 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional tech, happy about the non toxic cleaning process, and very efficient in getting the job requested done.

Report a concern   March 19, 2019 — Rated 8 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

The price outside the special.

Report a concern   March 19, 2019 — Rated 8 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don't provide such a low-ball estimate by phone. The final estimate on-site can be twice as much or more!

Report a concern   March 19, 2019 — Rated 4 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The did not do a great job cleaning my carpet.

Report a concern   March 19, 2019 — Rated 8 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

all good

Report a concern   March 19, 2019 — Rated 8 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet cleaner was good, but arrived more than an hour after the END of the arrival window, which was very inconvenient since we aren’t moved in yet and had to wait at the empty house for 3.5 hours. When we called at the end of the arrival window to ask why nobody was there yet, the scheduler was not very sympathetic and kind of rude about it.

Report a concern   March 19, 2019 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and professional gentlemen did the job quite nicely. The rugs felt very clean and soft w/out the usual residue which was a nice change.

Report a concern   March 19, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a great job.

Report a concern   March 19, 2019 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems to be a very good company and they do things right.

Report a concern   March 18, 2019 — Rated 5 out of 10 by P.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The high traffic area looks just like before it was cleaned.

Report a concern   March 18, 2019 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a wonderful job. Smells wonderful and looks great!! Would use you again in the near future. Was my first time using this company. Thanks so much. The young man was very professional and friendly.

Report a concern   March 18, 2019 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a good job of cleaning, your chargers are reasonable, and your people( contact people to service men) are courteous and efficient.

Report a concern   March 18, 2019 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience. Experienced technician, friendly and professional service.

Report a concern   March 18, 2019 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the way the carpets looked after the treatment. Very clean.

Report a concern   March 18, 2019 — Rated 9 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I did not like that your company misrepresented the package they were offering following a segment on a local morning show. It was disingenuous and I called for a service under false pretenses. However, the technician who came out seemed to do a good job. I let him know that what was represented on TV and the service I was actually getting were not compatible. We will see, in time, if the extra service I paid for was worth it. Again, the technician was professional, but I don't know if I would use the company again because of the dishonest way they initially got my business.

Report a concern   March 18, 2019 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service from the tech

Report a concern   March 18, 2019 — Rated 9 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did an excellent job cleaning our carpet

Report a concern   March 18, 2019 — Rated 0 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

was misled about the price, advertised at 3 rooms for $ 89.00 and I wound up paying $ $ 711.00! Also had to have a " do over"!

Report a concern   March 18, 2019 — Rated 10 out of 10 by Tommy Snow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

While I liked how your products cleaned our carpets and tile, I was most impressed by D.Boston your technician! He knew his products and was very pleasant and easy to communicate our concerns with! He wasn't in a rush to get the job over with and move on to the next customer! Boston is an asset to your fine company!

Report a concern   March 18, 2019 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The spots in my carpet are gone and I can tell a difference in my tile. The best thing was the service. The technician was enjoyable and fantastic at his job. I highly recommend Zerorez.

Report a concern   March 18, 2019 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looked nice although he couldn't get some of the spots out.

Report a concern   March 18, 2019 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is first time we used ya'll and we will use you again. awesome products, service

Report a concern   March 18, 2019 — Rated 10 out of 10 by Gail Madison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the environmental friendly treatment of my carpets. The techs are very knowledgeable, Raymond T was outstanding & very professional.

Report a concern   March 18, 2019 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpeting looks brand new, even with having a dog in the house. Tyler did an excellent, thorough job. He was very polite & politely explained the water cleaning process. I am so very pleased & will continue to be a repeat customer. Thanks, Tyler!!

Report a concern   March 17, 2019 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, professional, on time, friendly and affordable service.

Report a concern   March 17, 2019 — Rated 5 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very expensive with all the add-ons. Will have to call to come back; still have spots in my carpet.

Report a concern   March 17, 2019 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was on time, professional and made a good recommendation for my particular cleaning need.

Report a concern   March 17, 2019 — Rated 10 out of 10 by J.A.R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative, Daryl, is outstanding.


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