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based on 84512 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No fumes
The results. Carpets look new!
Evening and weekend appointments
I was surprised that the carpet still looked the same from before it was cleaned. The guy was nice but not experienced. I have had great experiences with other companies.
Be a little more accurate on the estimate. My price was an additional $200 from the estimate
Zerorez worked with me on the schedule which I appreciate. The Tech was professional and did a good job. I am pleased with the results.
No chemicals in the cleaner. Environment and dog friendly
Our technician was extremely kind and professional. He did a thorough job cleaning our carpet. We are very satisfied!
Make sure all techs have working equipment -excess water leaking is not good when it leaves streaks on flooring not part of the order. In addition to walk-through before stating the job, techs should automatically go over the invoice with costs (no surprises) Phone schedulers should be aware of promos and honor, or give techs information for customer to follow up on discrepancies.
Don't run an ad on the radio "3 rooms for $89" and then charge $450 to actually get the carpet clean. Bait and switch.
It's one thing to up charge for extras but it's practically a scam what you guys are running.
The fact that you don't use soap to clean the carpets. You do a great job getting out stains.
We used your carpet cleaning service years ago, and were very satisfied. The next time we had our carpets cleaned, we used a competitor who was a friend. Nice person, not good service. So we came back to Zerorez. So glad we did. Professional, great job, upfront pricing, our tech Tristan was wonderful. But the bottom line is our carpets looks SO much better. Huge difference. Would highly recommend!
Your products is great getting out stains that come through from previous spills.
Had to request for certain areas to be re-cleaned. After this clean I will not be using zerorez and will not recommend to others.
Technicians are always friendly and professional. They are careful with furniture and other items that could possibly be damaged. They explain thoroughly what their plan is and they work efficiently. The final result of their work proves how good their training and experience is.
That it leaves my carpets clean with minimal down time (dries fast). Loved it.
The price quoting over the phone vs at the home was 2x more expensive. I expected a little up-sell, but the final amount was ridiculous.
I have used Zerorez the last couple of years for our carpets and tile floors at home. Each team member that has come out to complete the work has been courteous and professional. And their pricing is on par as well.
We like that your technician was on time, explained what he was going to do, was careful in moving throughout our home, took time to explain what he did and what we should expect, and cleaned up when he was done. He was also patient in answering questions and allowing us to move around the house while he was working, Bob Last name removed
We like that your technician was on time, explained what he was going to do, was careful in moving throughout our home, took time to explain what he did and what we should expect, and cleaned up when he was done. He was also patient in answering questions and allowing us to move around the house while he was working, Bob Last name removed
No odor and drys quickly. Safe for pets.
No chemicals
The floor is great where it was cleaned. There’s a 2” edge on both sides of the rooms/hallways cleaned that are still dirty. Looks like a dirt racing stripe down the sides of the hallway.
Cleaning method and cost.
WORKERS ARE POLITE AND FRIENDLY. NO UNDUE MESSES. SPOTS DON'T COME BACK. WE ONLY HAVE 2 ROOMS WITH CARPET, THE REST IS TILE, PERHABS A COMBINATION OF CARPET AND TILE
Professional, prompt, attentive to the cleaning,
The technician was prompt, friendly and very courteous. I would recommend him to anyone.
Excellent workmanship and service!
Very professional. They did a great job
The service technician that helped us was amazing! He was very knowledgeable and helpful with getting out the accident that our pet had.