Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83989 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks very good, but most notable improvement was the grout lines in the floor tile.

Report a concern   February 15, 2019 — Rated 0 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

One room where the smell was didn't come clean and the tech was in and out in under and hour. For 5 rooms and a hall that seems too fast to clean then good. Didn't feel he got the carpets clean. I would like to have the one room where we paid extra for the smell redone.

Report a concern   February 15, 2019 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is fast and the products do a great job. My technician was Tyler. He was fantastic!

Report a concern   February 15, 2019 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dalton was wonderful....he was spot on-time, always had a smile. He explained everything and made sure I got exactly what I needed, no more, no less and within my budget.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Selah Hicks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, prompt service, and technician who was knowledgeable and polite.

Report a concern   February 15, 2019 — Rated 9 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a nice job and he was nice

Report a concern   February 15, 2019 — Rated 10 out of 10 by Sally Isensee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was great. Throughout the whole process, it was easy and people were extremely helpful.

Report a concern   February 15, 2019 — Rated 10 out of 10 by M.A.P.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good clean up of carpet and tile,

Report a concern   February 15, 2019 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looked nice and clean! There were still some coffee stain and a few spots that felt stiff but I do live with three boys under the age of four. It was easy to make an appointment over the phone; you came out quickly; and worked efficiently! Love how fast the carpet dried.

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Carpets were cleaned thoroughly and dried in record time. Service tech, Caesar, was very knowledgeable. Will use again.

Report a concern   February 15, 2019 — Rated 10 out of 10 by L.H.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is clean and the work was done thoroughly.

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time, professional, friendly

Report a concern   February 15, 2019 — Rated 9 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, educated on the products and great customer service. No chemical smells in the house and always a fresh clean feel when you’re done.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Ankur Gupta Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Yes, I like it very much.. carpet really looks nice and clean.

Report a concern   February 15, 2019 — Rated 8 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Hire more thorough and professional service technicians like the one that service my home.

Report a concern   February 14, 2019 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The free service & restaurant coupon for $50 off & they'll come back 2x to clean stubborn spots.

Report a concern   February 14, 2019 — Rated 9 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals!

Report a concern   February 14, 2019 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cheaper prices

Report a concern   February 14, 2019 — Rated 10 out of 10 by Barbara Pritcher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was the best carpet cleaning person I have ever had to clean our carpet over all these years and the many different companies I have used!!! The carpet is cleaner than it’s ever been and feels amazing - no crust or residue. I will request him every time from now on. He is very knowledgeable, friendly, thorough and efficient. 10 out of 5 stars for Cesar! He is definitely a valuable member of your company.

Report a concern   February 14, 2019 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good work and fast.

Report a concern   February 14, 2019 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I always pleased with the service and result of the cleaning in our home. However, this time we did not receive our gift card which is no biggie but it was part of the special I signed up for. Our cost was double what we paid a few years back but I believe we considerably more area clean. It was needed. Again, I would have the services again because I feel you process seems to be more clean. Both times the employees who performed we very personable and professional.

Report a concern   February 14, 2019 — Rated 4 out of 10 by J.T.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We got a quote for cleaning the air ducts (intakes and each vent) for $500+, but when he got here, the technician also said that our coils needed to be cleaned, and that it would cost an extra $500. It sounded like a very expensive up-sell, and the offer to finance it was not a great help.

Report a concern   February 14, 2019 — Rated 5 out of 10 by H.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid over $5,000 for air filters and part of that service included rug cleaning free. When we got the rug back a week later it was not cleaned.. We told our rep he said he submitted a request to re-clean and a week later nothing.

Report a concern   February 14, 2019 — Rated 9 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks new!

Report a concern   February 14, 2019 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job on cleaning the carpets in my home

Report a concern   February 14, 2019 — Rated 9 out of 10 by Ramiro Meza Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time, helpful moving furniture, explaining process

Report a concern   February 13, 2019 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean

Report a concern   February 13, 2019 — Rated 9 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning technician do a great job, fast and efficient. Our carpet look clean considrering our three senior dogs who have occasional pet accidents. It is was it is.
Thanks, be seeing you again soon

Report a concern   February 12, 2019 — Rated 10 out of 10 by Lauren Ayala Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dependable, trustworthy. Great results.

Report a concern   February 12, 2019 — Rated 8 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cost that includes everything not several up sells!


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