Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83978 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 11, 2019 — Rated 10 out of 10 by Andrew Furry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process and Charles out from Zerorez Dallas office - he was OUTSTANDING!!!

Report a concern   May 10, 2019 — Rated 10 out of 10 by John Conners Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness, attention to detail of hard areas, not rushing to get to another job and friendlynes of tech.

Report a concern   May 10, 2019 — Rated 8 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet looked good when technician left. Hopefully spots won’t come back.

Report a concern   May 10, 2019 — Rated 5 out of 10 by C.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After attempting to explain to the tech that there was a very large amount of animal urine in the rental home that my could not have made, the company continued to tell the realtor in charge of the unit that there were stains made by us that could not come out. Now the realtor is pushing to keep the all or some of the deposit.

I will explain again: where there were a large amount of urine, it was under large furniture such as couches, armoire, shelves, etc.. These large items were moved and placed before animals were present in the home, we had moved states and the last thing to arrive were them when the house was complete.

I also did not receive any word back whatsoever about these issues. I was obliviously unaware that there were any issues after the cleaning and my name is still on the lease.

This is terrible service all the way around. I will find another company to do my bi-annual carpet cleanings and I will advise others I have attempted to help in my industry find a new cleaning service as well.

Report a concern   May 10, 2019 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are all natural!! Leaves no residue. I used zerorez before to have a residential property's carpet cleaned. The cleaning made the carpet look darn good!! I was so pleased! And I am Very pleased that my own carpets look great again!!! I will use them again someday. I will refer them to friends and family.

Report a concern   May 10, 2019 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great tech. Super nice and did a great job.

Report a concern   May 10, 2019 — Rated 10 out of 10 by L.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Guy who did our carpets was very personable and helpful!

Report a concern   May 10, 2019 — Rated 10 out of 10 by Eartha Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, did a great job in cleaning the carpet and was on time. I would absolutely refer Zerorez Carpet Cleaning Co to others.

Report a concern   May 10, 2019 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality staff & technicians - professional, personable, good communicators, hard workers. Great results for reasonable price.

Report a concern   May 10, 2019 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and friendly service.

Report a concern   May 10, 2019 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is outstanding and Darwin is excellent

Report a concern   May 10, 2019 — Rated 9 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on my “pet issue” carpet.

Report a concern   May 10, 2019 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very polite, explained each step of the process, and did get all but one stain out of my problem areas.

Report a concern   May 10, 2019 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was friendly, patient, and did good work.

Report a concern   May 10, 2019 — Rated 10 out of 10 by Phtllis Green Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The use of water to really wash the carpet, the ability to remove most stains.

Report a concern   May 10, 2019 — Rated 8 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

The price on the pet stain remover was crazy high.

Report a concern   May 10, 2019 — Rated 0 out of 10 by P.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Wasn't able to clean any of the objects... several places missed entirely...

Report a concern   May 10, 2019 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets were cleaned beautifully. The service technician was professional and a pleasure to have in our home. Great work.

Report a concern   May 10, 2019 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that came was very polite and did a good job.He made sure I was happy. It seems to have cleaned the carpet well. I really like the smell of the orange.

Report a concern   May 10, 2019 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Trevor was very professional and took great care in every aspect of cleaning our carpets.

Report a concern   May 9, 2019 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet and tile were cleaned very well. The technician, Paul F, did a great job. He gently moved the coffee table, and he even cleaned behind the drapes, which demonstrated his thoroughness. There was a good amount of tile to clean, and all of it was cleaned very well. I was also very happy that Paul noticed that the floor of our shower was dirty and he informed me that he could clean it for a small additional fee (I had tried to clean the shower floor many times but I've never been able to get it to the level that I considered it clean). Paul was able to get the shower floor so clean that it appeared to be a brand new shower floor. I was very happy about this. Basically, Paul did a very thorough, very professional job of cleaning my carpet, tile, and shower. It was a very positive experience and I will definitely be using Zerorez again.

Report a concern   May 9, 2019 — Rated 5 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

A lot of miscommunication because we had two services scheduled. Our bedroom still smells weird so I don’t think the job was well done.

Report a concern   May 9, 2019 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning with natural products. He explained everything thoroughly and was so polite and helpful.

Report a concern   May 9, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Carpets look new!

Report a concern   May 9, 2019 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great!!

Report a concern   May 9, 2019 — Rated 10 out of 10 by N.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keep up the good work.

Report a concern   May 9, 2019 — Rated 10 out of 10 by Deborah Lohoefer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was prompt, was able to explain the process and got to work quickly. When he completed the service, my house smelled so clean and fresh!!

Report a concern   May 9, 2019 — Rated 10 out of 10 by M.A.W.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Appointments are kept on time

Report a concern   May 9, 2019 — Rated 10 out of 10 by Mike Melvin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and professional service- my tenant loved her service - and it helped to reduce her allergies. I would certainly use zerorez again in the future!

Report a concern   May 9, 2019 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service representative was outstanding! Quality work without high pressure sales pitch.


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