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based on 83978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech was super friendly and very thorough. The window for arrival was between 10-12, and they called me at 9:40 saying he was 20 minutes away. He got there right on time and got to work.
The solution they use smells good and clean, but not overpowering. Once it dried, I couldn't really smell anything. I'll definitely use them again.
Great job!
I like that there is no chemicals.
Great professional service and cleaning application effective and environmentally friendly.
I like the no chemicals and softer feel to the carpet after cleaning is done. The techs have all be super friendly and take their time and make sure I understand what is being done.
Carpet looks great. The tech listened to what I wanted, did what I wanted and more.
carpet had a horrible odor after cleaning and rhas remained.
We know a qualified tech will handle the job and inform you what is needed. Good Value is whet you offer. Vote #1
Very competent cleaning associates! Best carpet cleaning ever! I am a repeat customer and highly recommend!
I was referred to you by a friend. I did like your service and the job was very good.
Great job! Thanks!
Great Experience!
This is the second year we have used your service and have been very satisfied. Anthony has done our carpet both times and he does a great job. Please give him our thanks and compliments.
Helen & Francis Frazier
Very, very poor results. Extremely disappointed. After many years of using Zerorez we had terrible results with the most recent service. The carpeting was still spotted with soiled areas and did not even appear to be cleaned at all. We called Zerorez to report our dissatisfaction and the same service rep returned to clean the carpeting again. The next day the carpeting looked even worse. It does not appear that Clint knew what the heck he was doing. We subsequently called Stanley Steamer. They cleaned the carpeting yesterday (June 5) and it looks GREAT.
Carpets look and feel great. I was also very impressed with the tile cleaning. Great job!
The technician was very professional and my carpet looks so clean without any chemical smell. I will ask for him for future cleanings. He arrived when expected and was done within the hour. I got educated on the different types of spots!
Very clean no residue
Thank you zerorez for getting the stains out of my carpet! My carpet always look new when you are finished.
That you don’t use chemicals.
Service technician was great!! Professional, knowledgeable, friendly!
Very professional, servicing is quick and efficient, and the cleaning method/treatment works well on my carpet.
My carpet became clean and fresh! Our service person was very thorough and professional.
I loved the fresh smell of citrus. I liked that I could see the results in the clear tube that my carpets were getting clean.
It’s clean, chemical free
Timely - good job!! Great price!
Great customer service
No residue
1) I was quoted $184.xx approximate estimate, but we ended up paying $490+ because my wife felt pressured with all of the "reasons" why the additional $300ish was necessary. 2) EVERY SINGLE advertisement I hear for Zerorez states that you only use water on the carpets and no chemicals. But part of that additional $300 was for "treatments" that used chemicals. I'd call that false advertising. 3) After the guy was through and the carpets dried, my wife got down on her hands and knees to smell the carpet where she was 100% certain where our dog had pee'd and she could still smell the urine odor in the carpet. I am extremely dissatisfied, and so much so that I will never use Zerorez again. ... I thought the $184.xx quote was bad enough seeing as how I called in about the $99 special for 3 rooms, but $490+ ??? EFF THAT!
Great service even though the tech was late but did text us to let us know. I believe his name was Jerome. Very considerate and gave us the details of the service before he started. Left everything in place & made sure we were satisfied with his job. Would recommend to my friends and family. Ms Milo
I liked having the technician showing me what was going on and the disgusting things that came off of the carpet.