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based on 83978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician was professional, courteous and did the job well and quickly.
I like the person that can out here very friendly and good at what he is a job well done thank You
I had my carpet deodorized and deep cleaning on several spots and the house still smells. Also there is still a little dog throw up along the edge of the wall. I would like you to make my home smell fresh as you had guaranteed.
I was well please with services I received
The visit was just superb! The area was cleaned beyond my expectations and in a very short while. I don't remember the tech's name, but he was most polite and efficient.
Wonderful results!
Eric was terrific but within a week, various places on all rooms do not look like they’ve been cleaned. I spent a lot of money and if the service cost me a great deal less, I would expect the results.
Had two areas roughly 3'x4' that looked great when the technician was freshly done but turned brown as the carpet dried. Not satisfied at all. This was a small job, but looks terrible.
Edward was very professional, informative and understanding. Considering the age of materials and wear and tear, the products were excellent, cleaning and restoring carpet and tile and tile grout.
i like that the carpet is mostly dry when done!!! it is not very wet!!! That is a big plus for me!!!
The technician was very knowledgeable, and thorough. He gave us a great result on our old carpets. Very pleased with the results.
No chemicals or sticky residue!
Carpet is clean!
Leaves fresh, clean smell!
Carpet dries quickly!
Technician was on time, polite, professional, and did an outstanding job!
Thank you!
TJ came by the house and wasted no time getting the carpets looking amazing. I’d definitely recommend ZEROREZ.
The lady I talked to wasn’t clear about the prices and my bill ended up costing me 3 times more expensive then what I had planned on and the carpet still has a funky odor. Tech was very nice and apologetic for the miss understanding.
technician was very nice and knowledgeable.
Removed spots. Carpet looks good and feels great
Courteous and thorough
Great customer service and wonderful results.
This is the first time I've had zerorez do my tile. The cost was very high and I am disappointed in the results. The technician quoted a time frame that seemed quite long, but then finished much quicker. The floors/grout were not completely cleaned. My preference is to have them redone.
Joe was awesome!! Our carpet has never looked and smelled better!
Seems to be very expensive for what I got cleaned.
Always does a good job for the money.
Excellent service
I was highly satisfied with the tech that came over. He did a great job, was quick and complete. I’d recommend Zerorez to friends.
Randy was excellent
Be on time
Chris did a great job and was very informative.
Actually, I want to lower my score, but it's locked--that's convenient--so a 3 is a generous score in my book.
First, our Tech was the best! He did the absolute best he could with the condition of our carpet. Now, I called you guys based on the commercials I hear on KLTY--you know, the three rooms for $89 (sometimes $99), and 100 square feet of tile cleaned too! That's a great line! Not sure how you guys are estimating the square footage of three rooms, but I can guarantee you the hallway, the stairs and my master bedroom don't equal the two-thirds of the square footage of three bedrooms (including the premium for cleaning stairs)--that's why I'd like to know how you're measuring the bedrooms. My budget for this project was the $89 plus tax. I wound up paying twice that much. For my family, that's two month's of budgeted repairs, not the one month I was expecting. Another way to look at it is I won't have the $90 to spend on repairs for June, so I'll have to put some of my repairs off until July. I had great hopes about this, and let me say we are very happy to have the top few layers of dirt and grime removed from the carpet. However, I guess you could say my expectations were dashed.
What you can do to make things right, is be TOTALLY upfront and HONEST about the cost of the cleaning services you offer, before the Tech arrives. Talk about the different treatments that are available and the cost BEFORE the Tech arrives. Instead of waiting until the day the Tech arrives to get the true cost, give it to me upfront so I can make a better decision--without the pressure of having to make an immediate decision.
Thank you for listening.
M. Last name removed
Timely, friendly, quick and great job cleaning
Great service and polit techs!