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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great and fast! I was recommended by a friend of mine, Cathy Beard and I would recommend to new friends as well. My Tech was very sweet and professional.
Clean, fast, and on time!
The technician was very friendly personable professional explain the whole process my carpet is so much brighter now and smells good the products used were not over bearing strong it was a great experience over all will request mr Ruffin again the future **he was also very knowledgeable I am a pleased happy new customer will spread the word !
Thank you Cavanna
Technicians are prompt and professional. Carpet is not too wet after cleaning.
Stephen was the technician that came to my home. He was very knowledgeable and he did a great job on my carpets that I’m going to have him come back and do my tile floors
Evan, our carpet cleaner was fanstastic! He told us and showed us exactly what he was going to do. He was very courteous, professional, and very fast/efficient. It was obvious he know what he was doing. We are very satisfied with how our carpets turned out. We'll use Zerorez again, definitely. Bob V.
Fresh, clean, minimal chemicals, awesome technicians who are respectful of my home and take pride in their work.
Mr. Edwin who came to our house to do the steam cleaning of the carpet was very courteous, polite, meticulous and friendly. He appeared to be knowing what he was doing. We were very happy with his work. He definitely did a good job and we are very satisfied with his work. We will strongly recommend Zerorez to our friends & family without any hesitation.
Great employee you sent !!!!!
Eric, did a great job. Will ask for him again next time. With a German Shepherd that comes in and out (and tracks in dirt), my carpets looked like new when he finished. Great job!!!
The technician was great. He worked hard to get the floors as clean as possible. I unfortunately had to go back over them myself once they dried and I had a better chance to see the result, as they were very streaky and not what I expected for $1325.00
He was really quick and very nice.
More attention to detail. Less add ons. $
Our house was built in the bid 70's, Fox & Jacobs, the cheapest thing on the market...! We have been here since 1985, and to the best of my knowledge the air ducts have never been cleaned...!
I have allergies and I listen to WRR FM Radio, I heard your advertisement, thus I called, and made the arrangements with the duct special $20 per duct...plus I wanted the ducts/vents sanitized getting rid of all pollutants...all total around $600.00...!
I emphasized to the young lady that the house is old, probably never had the ducts cleaned etc...she said not to worry, their reps could do the entire job of duct cleaning and sanitization, & with that in mind I invited my son & his wife here for the 30th, all the way from Pennsylvania to help move furniture if necessary...!
Since the appointment was made for the work, I made three (3) separate calls to ZEROREZ before the 30th to make sure you could do the work, each time I was told not to worry about it, your reps would get the job done in good fashion...the ducts/vents cleaned, and the entire system sanitized...!
I went to a hotel room away from the work and possible fumes etc...my son and wife was here in the house to cooperate with the ZEROREZ reps, move furniture or whatever...!
It wasn't long and I got a call at the hotel telling me ZEROREZ could NOT clean the duct/vents...but the would sanitize...and come back for a n/c sanitization after the ducts/vents have been cleaned...!
Now I have to hire another duct/vent cleaning company, losing the $ 20 special, rent another hotel room, and hire someone to help move furniture etc...!
Then when you come back for a n/c sanitization, I have to rent another hotel room, and hire someone to help move furniture etc...I lose all the way around...! All ya had to do was be honest with me...and tell me up front ya couldn't do the job...anything for a buck...!
Recommend ZEROREZ - not likely...!
As a matter of fact I have been encouraged to place the letter above on social media to cover all DFW area...!
Very happy with both the service and the knowledge our technician shared with us.
There were timely, efficient, and left our home cleaner than when they arrived.
The technicians are always courteous and professional. They always inform me of the trouble spots and do their best to restore area. Your prices are for sure reasonable and the scheduling is on point to keep me informed prior to day of the appointment.
The tech was fast, friendly and thorough. You guys were able to come with on one day's notice. It was right before my event so you saved the day on a pretty badly stained carpet. Thank you. Thank you. Thank you.
I'm very disappointed in the final product, and the fact that I have to take time out of my work schedule to have y'all come back out to my house again tomorrow. The basic cleaning didn't really do much of anything, and it also created an irritating smell that was not present before. The spot treatment has potentially ruined my master bedroom carpet, and left circles, dark spots and residue that is uncomfortable to walk on. I was really expecting a lot higher quality of work after hearing lots of good reviews, and I was also disappointed in the customer service experience, too. It is very frustrating to be told the results were due to my refusal to spend even more unexpected money ($100/spot treatment is ridiculous) and that basically you know that your basic cleaning isn't very effective going into the appointment. I feel that for $500, I should have fresh smelling, soft CLEAN carpet and currently I have the opposite.
Boston was a marvelous service representative for your company!
Loving our clean carpets and the genuine care we received!
Very professional and knowledgeable!
This is the first time I used this company. He did A beautiful job. I have already told three woman.
A great cleaning concept. Fast, courteous & professional service.
I appreciate that minimal water is used, so dry-time is shorter and less musty. I'm glad that harmful chemicals aren't used. Randy was courteous and efficient.
Great job. Very professional and detail.
it does the job right - no residue! thanks!
Zerorez does a wonderful job always prompt or early and it doesn’t leave a soapy film on your carpet.
Friendly service professional
Ricardo was very polite and professional. I recommended him to two of my coworkers and my formal spouse.
The office carpets looks great, coupled with the friendly & knowledgeable technicians.
Great service. Nice fresh and clean carpet. No chemical smells. Looks new.