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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy that came spent about an hour to clean three rooms. The carpet looked better before the cleaning. There was no deodorizing smell. I went back the next day and the carpet smelled like mop water.
The service was excellent, I am very pleased.
Friendly, professional service
The promise that the carpet will look great or you will come back in a couple of weeks.
Amazing service and staff! My house feels and looks so clean.
I thought you were cleaning 3 rooms for $99 but it doesn't look like the 3rd room was cleaned? Also, I hate the upsell where the cleaner offers to do more for an additional price.
Zerorez is the best method of taking exceptional care of my carpet and upholstery.
Awesome work! Torrance was very professional and explained the whole process. Glad I choose Zerorez!
Efficient, prompt, courteous staff. Servicemen don’t try and sell you more than what you ordered.
Worker was so polite and committed to detail.
Loved our tech Torrance. Fast, kind, and best clean we have had yet.
I was paying for 3 rooms, but only had 2 cleaned as part of the special. I feel that was a bit unfair.
Thorough and friendly.
Excellent Service very personable and always asking if there will be anything else when they finish. Very professional.
Service was great and completed in a timely manner. Our tech Sharod was amazing! He made sure we were satisfied throughout the process and ensured we were 100% happy with the services. We have used Zerorez a couple times in the past but with techs like Sharod, I will continue to use if customer service is as satisfactory as our family received from him.
Great experience and highly recommended.
Technician was very polite
Exceptional employees and service. Hands down. Everyone get a 10.
The stains were not removed as promised. Thanks
Great, professional service. We would call you guys anytime and we will recommend you to all our friends. Thank you so much.
Friendly, professional and our carpets/tile look better than I thought possible.
Be more open on the initial quote with services offered instead of upselling at time of service.
Great job!
Great job
Don’t use Chemicals
The process
The technician did a wonderful job--he answered my many questions and results were perfect. The problem areas were cleaned to perfection and several small areas were also cleaned to perfection. He did a great job--arrived, set up, and was most professional. I'm completely satisfied and will definitely recommend Zerorez to my friends. The carpets look great--I'll definitely be a Zerorez customer in the future!!!
The carpet looks cleaner than it ever has! Nice technician as well as getting my front walkway power washed!
Technician did a great job
Communication between custimer service and telephone service department is poor. They did not inform my service guy to add last minute added rug protection spray.
The technician was very thorough and friendly and did a great job. After he had finished, I pointed out a few small black spots that didn’t come out. He put a spot remover on them and told me to wait a couple of hours, pour hot water on them, blot the spots and vacuum. I did, and the next day I called Zerorez and said I thought the chemical had discolored my rug. The person I talked to said that she would schedule me on Saturday between 3:30 and 5:30. I stayed home even though I had errands to run, but nobody texted me or called, and no one showed up.