- Phone: (214) 372-5326
- Visit Website
based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was extremely thorough, professional and friendly. The carpet and couch looked great after treatment.
There are so many carpet cleaning companies with better customer service. Although our service tech was awesome, we were most distressed by not getting our service between the hours we were promised. We had to be in Fort Worth at 5PM and during our call to book our carpet cleaning, we were told it be no problem as the times given to us were between 1-3. We were also sent an email stating we would receive notification 24-48 hours of the time frame - this did not happen. I had to call the office 3 times to firm up the time on the day of our service call. No one called me until 5 minutes before the carpet cleaner turned up which was closet to 4:30. The first call I made, I was told it would be closer to 3PM. On my final phone call, I mentioned how we would not be able to make our commitment in Fort Worth. The phone rep told me to reschedule but we had moved all our furniture out of the rooms. She also mentioned some gentleman had complained so she gave him a discount. I asked if I could get one too. She said she could only give one per day. Why mention this? The carpet cleaner threw in s "scotch guard" like sealer for the rug, but I would have preferred a more timely visit. This is NOT the first time these delays have happened with Zerorez. Maybe you shouldn't promise a time up front so your clients won't expect you will show up when you say you will. I am seriously thinking of ripping up the carpeting and completing the rest of the house with hardwood floors to avoid this again.
The representative, James was excellent
Fast, efficient, respectful and thorough job!
The carpets were not clean! Please send me an email address so I can send some photos of the finished carpet.
Extremely professional personnel- knowledge and went above and beyond the call of duty.
Young man who cleaned our carpets was very thorough and knowledgeable. He arrived on time and went right to work. He pointed out the stains that were deep in the carpet that our vacuum cleaner had not removed. I was very satisfied with the service and plan to use them again. Great job! Well done!
Lower your prices
The technicians are friendly and very efficient
Very informative, knowledgeable employee. Anxious to answer any question ab I t service, how it works and products used.
Jeremy did a great job. He was very thorough and even went back over areas that needed a bit more scrubbing. I will use this company again.
Zerorez employees are always friendly and knowledgeable. They have done a terrific job each time they are here. We will definitely call when we need our carpets cleaned in the future.
Thank you
Removed some old stains .
Great service.
My carpets are cleaned so well and no residue.
Your tech, Dilion Henry, did an absolutely great job.
I want him to come back the next time I need you.
Not messy, simple process.
I like that Zerorez does not use chemicals that will leave residue.
Would highly recommend, he was great, very knowledgeable.
Justin is an asset to your company. He did an excellent job.
Clean carpet and the gentleman was nice and courteous that did the work. Very thoughtful.
Fast service. Terry was great. And my carpet smell and feel amazing.
The technician did a beautiful job.
My carpets are like new!!!!!
Excellent service...
Our guy was amazing! He was detailed and did a great job making my carpets look amazing. I am so happy I will use him again
Randy was a good worker. Carpets look really good. Carpets still have a slight Oder but I was taken aback at the first estimate which was over $976.00.
Kinda made me laugh cause this place is a 1 room efficiency. I could replace the carpet and pad with a premium carpet 2 to 3 times for that price.
Trevor was extremely professional and did an outstanding job. We were very impressed with the results at our friend's house and the referral that we decided to try Zerorez. We're equally pleased with the service and results so far. Thank you.
Torrance work so hard and too good
He deserves a rase
Thanks
The cleaning job completed by Dionte T. was the best work ever! Dionte T was impeccable in his work and did an amazing job. Our carpets have never looked better. The cleaning was a bit more than we were quoted, but with the room discount it was money well spent and as the saying goes "You get what you pay for" held true in this instance. We got a superior job. Thanks a bunch!
Time is very important to me. Great job done in a timely manner!!
My carpet is CLEAN!