Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 30, 2019 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

you are always on time when appointment is set. Very professional, friendly workers, and the carpet always looks like new.

Report a concern   October 30, 2019 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Dylan, was extremely informative and polite.

Report a concern   October 30, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Marcus did an excellent job and was very personable. The carpets look and smell like night and day.

Report a concern   October 30, 2019 — Rated 10 out of 10 by Bill Riddell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service technician Rick was very courteous & professional.
The Zerorez process is very effective.
Thank you for all you do in keeping our carpet & tile clean!!

The Riddell's

Report a concern   October 30, 2019 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very through and pleasant. Did an excellent job..

Report a concern   October 30, 2019 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The servicemen did a great job of cleaning the carpet and the chairs I was very pleased

Report a concern   October 30, 2019 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who did the work did a great job. Was also very pleasent and professional..Pleased with the result.

Report a concern   October 30, 2019 — Rated 8 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

my hallway didn't get as cleaned as I hoped for. the 2 bedroom were better than I expected.

Report a concern   October 30, 2019 — Rated 8 out of 10 by N.G.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better communication. Misunderstood phone number was landline, not cell. Didn't get communication about time of arrival.

Report a concern   October 30, 2019 — Rated 10 out of 10 by Angie Leffingwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Technician was very through in assessing our needs. We love and trust Zerorez for our carpet cleaning needs.

Report a concern   October 30, 2019 — Rated 10 out of 10 by Brenda Leach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice person, he showed and told me what he was doing. I was able to see the dirt he was getting out. No smell no hassle. Great job on the carpets.

Thank you

Report a concern   October 29, 2019 — Rated 3 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’m not that impressed. I still have a few spots on my carpets. I don’t have pets and didn’t have any miracles to work, and so I expected that my carpets would end up looking cleaner. I paid a lot of money, a lot more than what I thought I would based on your 3-room $99 special, and since I paid a lot, I expected very good results. In addition, it’s now more than 24 hours since the cleaning and my carpets are still quite damp. I was told they would be dry in 4-6 hours.

I would be happy if I had gotten what I paid for, but I feel I did not.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Gail Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My representative was very knowledgeable and very patient and polite. He was able to complete the 3 rooms in a very timely matter.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Wanda Swindel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daniel was excellent at customer service.

Report a concern   October 29, 2019 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two were very efficient and polite. I like the fresh smell of your product. I do wish it woul dry faster.

Report a concern   October 29, 2019 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great, and I appreciate that you don't use any harsh chemicals. The two gentlemen who came were very polite, knowledgeable, and careful with our furniture.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Art Hull Zerorez Dallas/Ft. Worth
What do you like about our products and services?

nice worker, did what we asked in a timely manner.

Report a concern   October 29, 2019 — Rated 9 out of 10 by D.A.M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service but we did have to have the tech come back out a second time to clean up an obvious problem.

Report a concern   October 29, 2019 — Rated 8 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better cleaning on the tile flooring in the corners and against the mop board.

Report a concern   October 29, 2019 — Rated 9 out of 10 by V.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who did our carpets was amazing. He was so professional and respectful.

The floors look great.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Tammy Doak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free steam cleaning. Always excellent customer service.

Report a concern   October 29, 2019 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemical used

Report a concern   October 29, 2019 — Rated 10 out of 10 by Bree Gray-eskue Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had the original wool carpets cleaned about 17 years ago by Zerorez in a 1920's house. They were beautiful! After the housing bubble burst, I moved so frequently that I did not have a need to have my carpet cleaned, until recently. I was so impressed and pleased with the first Zerorez experience, I scheduled for a carpet cleaning. I was not disappointed! Dionte was punctual, professional, polite, used his booties and did a beautiful job on 20 year old carpet. I could not be more pleased and I will be asking for him again, soon, with another property that will shortly need to have the carpets cleaned. Thanks, Zerorez and Dionte!

Report a concern   October 29, 2019 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was amazing and the gentleman who cleaned the carpets was extremely professional and nice. I would highly recommend Zerorez to anyone and everyone. The carpets have never been cleaned this well by any other service. And did I mention professional and nice?!?!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Cindy Lyssy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was great! really professional and personable. Would highly recommend him and zerores anytime!

Report a concern   October 29, 2019 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Services, employees and the rug dries in a short time.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Sheila Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast friendly service on time

Report a concern   October 29, 2019 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals

Report a concern   October 28, 2019 — Rated 9 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job.

Report a concern   October 28, 2019 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent and fast! Thank you. LC


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