Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 1, 2019 — Rated 10 out of 10 by G.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

An excellent experience

Report a concern   November 1, 2019 — Rated 10 out of 10 by Richard Marks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was done cleanly, professionally, and with high regard for respecting the integrity of our home with your equipment. The technician was respectful, polite, understanding, and highly accommodating. If he is any indication of the quality of your personnel, I would highly recommend not only your company, but your employees as well.

Report a concern   November 1, 2019 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my carpets look after you come.

Report a concern   November 1, 2019 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm always impressed how great the carpet looks after a Zerorez cleaning! I appreciate the chemical free treatment. The technicians are always knowledgeable and do a thorough job.

Report a concern   November 1, 2019 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service at a fair price.

Report a concern   November 1, 2019 — Rated 10 out of 10 by Frank Bluda Zerorez Dallas/Ft. Worth
What do you like about our products and services?

timely, cost effective, friendly and competent service technician, ease of scheduling service.

Report a concern   November 1, 2019 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that you don't use chemicals and that you hire good technicians! Great customer service!

Report a concern   November 1, 2019 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the “no residue” clean feel and quick drying time.

Report a concern   November 1, 2019 — Rated 10 out of 10 by Brett Jaston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

get tech

Report a concern   November 1, 2019 — Rated 7 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

I'm not satisfied with the way the high traffic areas turned out. I paid extra for the protection spray and now that my carpet is dry, it looks the same. It took a long time for the carpet to dry causing us to have to walk on them which I also think contributed to them looking back matted. I think better instruction to the customer is needed. I paid a lot of money for things to look the same.

Report a concern   October 31, 2019 — Rated 9 out of 10 by Allene Deuson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zerorez many times over the years, and have had 90% satisfactory experiences.

This week, Paul was the representative who cleaned my carpets. He was especiallly
polite and friendlly. The rather old and very dirty carpets looked new when he was
done.

A. Deuson

Report a concern   October 31, 2019 — Rated 10 out of 10 by Joshua Sterig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good

Report a concern   October 31, 2019 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Smells great and gets the stains out.

Report a concern   October 31, 2019 — Rated 6 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Most of the stains are still there. Technician said he cannot help it .

Report a concern   October 31, 2019 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service that Zerorez performed in our church children s class rooms was superb. Tyler made sure that we approved each room when he was finished with it before he moved on to the other rooms. We were thinking of replacing the carpet but thought we might having them cleaned. They look like new and can use the money saved to purchase carpet for other ministries.
Thank you Ron and Tyler.

Report a concern   October 31, 2019 — Rated 10 out of 10 by Sandra Beal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service; professional and efficient service.

Report a concern   October 31, 2019 — Rated 10 out of 10 by Kim Andrews Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service tech, Joseph, was very personable, professional, and worked efficiently. He did a great job and explained the process and any potential issues along the way. The rooms that were cleaned smelled fresh & clean. This was a commercial job. I will definitely have Zerorez service my home as well.

Report a concern   October 31, 2019 — Rated 8 out of 10 by M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Areas were missed out on the initial service and had to request the person to come back. Still had to supervise the person to show him areas he was leaving out. Technique is effective but technician needs training

Report a concern   October 31, 2019 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got all stains out and looks great. He did a good job

Report a concern   October 31, 2019 — Rated 10 out of 10 by N.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great. Great service and professionalism from the technician. The process was explained before service began.

Report a concern   October 31, 2019 — Rated 3 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not dry in 4 hours like told. Actually took all night with fans on. Also was charged $25 for a "walk-in-closet" that was really just a small closet about the size of the built in closets in bedrooms, but not connected to a bed.

Report a concern   October 31, 2019 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dillion cleaned my carpets and sofa. He was very professional and had great customer service. He explained what he was doing and why, showed me a test area he had cleaned, and offered additional services, but did not push when I declined. Great employee!

Report a concern   October 31, 2019 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two guys that came out to clean our carpets could not have been nicer. They were in and out within an hour. We had 4 rooms done.

Report a concern   October 31, 2019 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rugs look great! Your technician was efficient and pleasant

Report a concern   October 31, 2019 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and skilled technician, on time arrival, carpets look great

Report a concern   October 30, 2019 — Rated 10 out of 10 by Hetal Rana Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service. Easy to schedule online. Good products and service.

Report a concern   October 30, 2019 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used company twice and both times very satisfied with tech. Punctual and polite very careful and efficient.

Report a concern   October 30, 2019 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, courteous, efficient.

Report a concern   October 30, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative was very personable and efficient and I'm very happy with the results.

Report a concern   October 30, 2019 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was prompt, courteous, professional, and speedy. Outstanding results.


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