Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83501 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2019 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was amazing. Technician was courteous, quick and very informative. Highly recommend Zerorez to anyone with children!

Report a concern   November 13, 2019 — Rated 10 out of 10 by Shannon Beckmann Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and fast.

Report a concern   November 13, 2019 — Rated 10 out of 10 by Patty Alverson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the fact the carpets were not "soaked". Technician was very prompt, friendly, and helpful throughout the process.

Report a concern   November 13, 2019 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was very knowledgeable and worried more about my budget then I did. My mom recommend and you guys came highly recommend from others in the area. Bring new to Dallas from Cleveland,Oh. I will recommend and continue to use your services when needed. Very satisfied. Thank you

Report a concern   November 13, 2019 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is good as new! Technician was wonderful!

Report a concern   November 13, 2019 — Rated 3 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was the second time I had Zerorez out to clean my carpets. The work was great. The price, however, was a moving target. There was no explanation as to why the quoted price of $1,000 became $1,600 before he left. I won’t be calling you again.

Report a concern   November 13, 2019 — Rated 0 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your technicians entered a room they weren't cleaning and disconnected some of my husbands equipment. Furthermore after complaining to the company your response was "the technicians said they didn't go into that room." Basically calling me, your customer a liar when we aren't asking for any sort of compensation. Then I was told "I just dont understand why a technician would go into a room they weren't cleaning." My response was "EXACTLY" there is no reason. So why would I make up a story like this? The manager has yet to respond to us.

Report a concern   November 13, 2019 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person was AWESOME. Very professional and went the extra mile.

Report a concern   November 13, 2019 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stains removed

Report a concern   November 12, 2019 — Rated 10 out of 10 by Nancy Mullins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical or soap and it was done quickly and professionally.

Report a concern   November 12, 2019 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet has never looked better. Marcus was so friendly and worked very hard getting my carpets cleaned. I had a sick dog and they were a mess. They look brand new. I will definitely use them again

Report a concern   November 12, 2019 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and fresh. Prompt professional service.

Report a concern   November 12, 2019 — Rated 10 out of 10 by Mary Hummel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great. My tile is amazing. The tech was so nice. He went above and beyond to make sure everything was clean. I love Zerorez. I use them every year.
Mary Hummel

Report a concern   November 12, 2019 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and results

Report a concern   November 12, 2019 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very pleased with the service from Zerorez - we chose this company as there were many favorable recommendations on our NextDoor app. We were given the price and set up the appointment easily.

Their tech Raymond arrived on time and was extremely pleasant and professional. He did a wonderful job of informing us what he would be doing and we were able to add a rug to the cleaning at a fair price.

We wouldn't hesitate to recommend this company for your carpet cleaning needs.

Report a concern   November 12, 2019 — Rated 8 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

there were still some spots on my couch that could have been removed. Although the couch was very dirty its possible the tech didn't notice them as the couch was still wet once they left

Report a concern   November 12, 2019 — Rated 10 out of 10 by Stephanie Wells Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great!

Report a concern   November 12, 2019 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Floors look great

Report a concern   November 12, 2019 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was outstanding.

Report a concern   November 12, 2019 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The booking was easy. You gave me a time they could come and they came in that window. The technician was very nice and professional. The carpets were cleaned. No hassle price. No chemical or soap smells.

Report a concern   November 12, 2019 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness and not using chemicals to clean the carpets.

Report a concern   November 12, 2019 — Rated 10 out of 10 by Mercedes Penner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice and professional. The carpets turned and great and no residue.

Report a concern   November 12, 2019 — Rated 8 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

I never received an invoice

Report a concern   November 12, 2019 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service. Cleaned well. Carpet dried quickly.

Report a concern   November 12, 2019 — Rated 7 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

The crew was very professional and courteous. They explained everything and were very careful in our home. I really appreciated that. However the cleaning results were just OK. There were stains that were either missed or just did not come out and should have been pre-treated better. It was not a good value for the money.

Report a concern   November 11, 2019 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great!

Report a concern   November 11, 2019 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks fresh and clean.

Report a concern   November 11, 2019 — Rated 10 out of 10 by P.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No strong chemical smell after the fact. Joseph was very thorough and personable.

Report a concern   November 11, 2019 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!

Report a concern   November 11, 2019 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Carpets look amazing! Thanks so much!


Privacy Policy