Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83501 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Cami Gorsky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I felt like the man who did our job was very dedicated and worked all day very hard. We have a large house and he did a fabulous job. We went over all the room prior and after the job. I couldn't have been happier with the work done and at the very last minute as well. I'm so mad at myself because I can't remember the man's name! He deserves recognition. I requested his name when I got a email but it wasn't provided. I wanted to give him a tip. So If anyone reads this, I would love the information. Thank you, Cami Gorsky, a very happy client.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Gary White Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All spots are gone! Great customer service too. Thanks Randy

Report a concern   November 20, 2019 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was superb! He was extremely professional, courteous and respectful of me and my home. He was efficient in his work and kept me well informed at every turn.

Report a concern   November 20, 2019 — Rated 8 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would like the carpet to dry faster. I'm not sure you can do much about that.

Report a concern   November 20, 2019 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Will continue to use.

Report a concern   November 20, 2019 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles the technician we’ve used twice and really really like him

Report a concern   November 20, 2019 — Rated 10 out of 10 by Margaret Mulcahy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

our technician did an excellent job! thank you!

Report a concern   November 20, 2019 — Rated 10 out of 10 by Lewis Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks for a job well done. Your Tech did an excellent job.

Report a concern   November 20, 2019 — Rated 3 out of 10 by A.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was up charged on everything that I originally signed up for and given an estimate.

Thanks

Report a concern   November 20, 2019 — Rated 0 out of 10 by W.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’m not happy with the turnout of the carpets! There was still small pieces of debris on the carpet. Normally when our carpets get cleaned you can tell by looking at them, they look brighter, smell refreshing and feel plush to the touch. I got none of that when I came home after they were done. If my husband would Not have told me they were done I would have never known. Very disappointing
Now the kitchen tile on the other hand looks amazing and he did a great job!

Report a concern   November 20, 2019 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick, professional service. Great results and fresh scent! Will use again.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Chris Cameron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's safe and effective without the chemicals. Zerorez has very professional techs.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Sue Teese Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Oscar was very professional and responsive . Our carpet and rug look great!! Thank you for getting us in before the holidays.
Sue Teese

Report a concern   November 20, 2019 — Rated 10 out of 10 by Lu Anne Eichhorn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman went way beyond to met the needs of our home !

Report a concern   November 20, 2019 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   November 20, 2019 — Rated 10 out of 10 by Randy Ramsey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Right price. Excellent results

Report a concern   November 20, 2019 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt, efficient and completely satisfied

Report a concern   November 20, 2019 — Rated 10 out of 10 by Jay Harris Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free! The carpet is clean and smells great. Very friendly and professional staff.

Report a concern   November 20, 2019 — Rated 9 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Kris Foley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love how clean my carpets are when all done. Noticeable difference from competitors

Report a concern   November 19, 2019 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional friendly service at reasonable price

Report a concern   November 19, 2019 — Rated 5 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It was more than I expected and didn't clean as well as expected. Also had to wait several hours to dry.

Report a concern   November 19, 2019 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your man CHARLES was super!
He answered all questions and explained well so I could understand.
He was Efficient and Courteous.

We asked about him cleaning our hardwood floors AND he said he hasn't been trained for that
but he wants to.

Here's a young man that wants to know more. I hope you will grant him tha experience.
He is an asset to ZERO Rez.

Report a concern   November 19, 2019 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service

Report a concern   November 19, 2019 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet very clean, no residue, technicians very fast and thorough!

Report a concern   November 19, 2019 — Rated 9 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used to clean carpet.

Report a concern   November 19, 2019 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of cleaning

Report a concern   November 19, 2019 — Rated 9 out of 10 by M.O.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job ! Technician very polite and worked hard to get my carpet clean

Report a concern   November 19, 2019 — Rated 0 out of 10 by B.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Evan did a great job
Management is horrible
We had spots appear this morning from a cleaning yesterday, perhaps coming up from the pad when it got wet
I called and left message to have a manager call me
No one ever did
this is inexcusable
probably never use Zerorez again
all because of management

Report a concern   November 19, 2019 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was very professional and very clear in his information, making it easy for me to make good choices for my carpet. Time frame was as advertised, I am very happy with the service!


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