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based on 85423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice guy.
I love the quality work but don’t like pressure sales. Your advertising picture shows a dog standing beside an awfully terribly stained carpet (the before shot) and then a perfectly unstained new looking carpet afterward. For sales price of $29 a room. My 6 rooms were charged extra for size. I expected that. But I had minor spots that ended up costing me a lot more. Yes I have 2 dogs but my carpet didn’t look anything like the ad picture. My son had even asked why I was having them cleaned since they looked clean already. I ended up paying extra to have them flushed. Maybe Zerorez should include the flushing and other little spray prespotting in the price. My initial quote of around $250 came out being $501. Ouch. That hurt and being shamed for having a spot or two also was hurtful. Remember that we call Zerorez to clean our dirty carpets not clean ones. Do it with a smile and a thank you. Nickel and dining your customers will lose your customers.
Service is great and product does what the ad says
I forgot that we had fans and miscellaneous things on closet floor that I would of moved so that part of carpet would of been cleaned.
Awesome service, great product and fantastic customer experience!
Technician was following all the company policy and procedures with Covid-19.
Explained the cleaning process and did a very good job.
Fast and friendly service!
All I can say is, "Wow!" You guys did an awesome job on the tile floors. Excellent job!
Carpet and tile look great. Technician was very professional and explained everything he was doing.
Edwin did a great job bringing our carpets a back to life! He was very knowledgeable and took the time to always explain what he was doing and why. Great experience
Torrence was amazing. Very informative, friendly and efficient
I was very happy with the services provided. The carpets looked and smelled great.
Prompt service. Our tech was very polite and did a great job. I’m very pleased.
you got the stains out
It leaves my carpet feeling extra fluffy and clean!
Very pleasant and professional. Kept me updated on arrival time
not a good result. Only took the tech approx. 45 minutes to do a two story, four bedroom home. we have not received an invoice for the job.
Fast. Affordable. And incredibly thorough.
5-Star service, impressive attention to detail, and irrefutable results for the same price as a DIY rental. The technicians are professional and considerate and they treat your home like it's their own; even stopping to spend extra time on particularly tough stains. Our carpet dried in 4 hours or less and there were no detectable odors (including foul odors from biological stains or pet dander).
It works.
Staff very courteous and respimsive.
Please email INVOICE.
Quick, efficient service
Fast service!
The process, no chemicals, no smell.
Pleasant odors, service A+, very satified!!
Jeff is awesome.
Technician was amazing. Very professional, respectful and polite. We'll definitely be using Zerorez again!
Great job! Very professional young men came to our home and cleaned our carpet!
On time, courteous, explains procedure, take time to address concerns
Professional
Great service technician
Excellent cleaning process