Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2020 — Rated 8 out of 10 by E.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

Communication when rescheduling has occurred.

Report a concern   January 19, 2020 — Rated 9 out of 10 by Christine Barrantes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The people are very polite and do not try to sell you more services when they come. This time was the best the guy even cleaned the corners and edges. He was so careful with my elderly mother to work around her while she slept and he even attempted to clean a spot the last guy would not even try.

Report a concern   January 19, 2020 — Rated 10 out of 10 by L.B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. Carpets look great.
2. Technicians are great.
3. Responsiveness is great.

Report a concern   January 19, 2020 — Rated 9 out of 10 by Julie & jim Strother Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Getting an appointment so quickly that fit our schedule was great! Our carpet looks/smells fresh & clean.

Report a concern   January 18, 2020 — Rated 5 out of 10 by K.M.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My 75.00 a jug tx was not fixong the problem they were to come bacl to fix todY and did not show up

Report a concern   January 18, 2020 — Rated 6 out of 10 by H.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We found that the area rug was not properly clean until it was totally dried. We have to look at the rest of the house to make sure it is clean. Will advice you

Thanks

Me and Mrs Last name removed

Report a concern   January 18, 2020 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero residue, quick drying, quick service.

Report a concern   January 18, 2020 — Rated 10 out of 10 by Glenda Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works great.

Report a concern   January 18, 2020 — Rated 10 out of 10 by Heather Mustain Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, on time, quality service

Report a concern   January 18, 2020 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Courteous and friendly.

Report a concern   January 18, 2020 — Rated 10 out of 10 by Anthony Pickering Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and professional

Report a concern   January 18, 2020 — Rated 10 out of 10 by B.S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As promised

Report a concern   January 18, 2020 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our representative was very polite, clean, helpful, and thorough.

Report a concern   January 18, 2020 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was on time and very helpful with costs and alternative services.

Report a concern   January 18, 2020 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed with your service person. He explained everything he was doing in great detail with both pro/cons about services on one really bad spot. I liked that he did a test clean and we could have opted out at that point. No other service has ever done that for us. We did not opt out and the whole house looks great. The spot I was most worried about was solved with out a shadow. We did have a heavy wear spot that was cleaned well but had a shadow but it had never been cleaned in over five years. Everything looks much, much better. Very happy with the service on my mother's house. Also happy to learn that 'spot cleaning' may make things worse. Next time we'll call sooner.

Report a concern   January 18, 2020 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was spot on time and very professional. I like the way the carpet feels underfoot. Can tell it doesn’t have the cleaning residue I’ve heard about.

Report a concern   January 18, 2020 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Technician very informative and polite

Report a concern   January 17, 2020 — Rated 10 out of 10 by Maricela Villarreal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was friendly and helpful! The service was awesome! My carpet looks great!

Report a concern   January 17, 2020 — Rated 8 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Being able to move a sofa

Report a concern   January 17, 2020 — Rated 10 out of 10 by Samantha Noonan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Incredible service!

Report a concern   January 17, 2020 — Rated 9 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brian was very personable & did a thorough job

Report a concern   January 17, 2020 — Rated 9 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean.

Report a concern   January 17, 2020 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, low cost, safe products

Report a concern   January 17, 2020 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice, friendly service man. Great job.

Report a concern   January 17, 2020 — Rated 10 out of 10 by Stacey Mitchel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well, first of all my carpets are ALWAYS soft, clean and fresh. Scheduling is easy, and every technician I have had has done a stellar job in communication of my options and true needs, and then has done a great job in executing those choices. They are friendly and professional. I appreciate it!

Report a concern   January 17, 2020 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are very clean, even the edges.
The tech was extremely pleasant, explained the procedure and was very efficient

Report a concern   January 17, 2020 — Rated 10 out of 10 by Sue Brewer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and great work!

Report a concern   January 17, 2020 — Rated 10 out of 10 by N.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stephen did a great job. Carpets look terrific. Thanks much!

Report a concern   January 17, 2020 — Rated 7 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your driver/tech got stuck in my front pasture so I had to dig his tires out and drove the truck to free it from the soft soil. When I sat down I noticed the tire pressure alert was on along with the engine light. I commented to the tech regarding this and told him I felt the company should have the truck fixed for safety reasons. Another point: the tech had to dump 200 gallons of wastewater on my pasture to lighten the truck.....and then charged me $10.00 for environmental charges....?????? I guess I should have back-charged your company. And then the tech tried to ignore the $99 deal and charge me extra for an area rug that went along with the deal.....but did give me the deal as was promised. The best thing of all this was the tech.....very nice....very efficient.....and should be praised for his customer service.

Report a concern   January 17, 2020 — Rated 9 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was here on time, confirmed work to be completed and price. He took pride in his work!


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