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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and great results! The technician was very professional and friendly, and very respectful while inside our property. He called ahead, arrived on time, and cleaned the carpets quickly and thoroughly. The carpets look better, and the cleaned rooms now smell much more fresh and clean. Highly recommended!!
We had multiple places on out carpet that were not clean. Some areas of the carpet look worse than before they came out. The tech who came out also got residue on our wall and blinds. Overall very disappointed with the cleaning service. I did talk to someone and they are coming back out to clean again, so I'm hoping that turns out better.
I like the fact that my concerns were promptly addressed and the final outcome was fantastic đđ
Rooms had a âpetâ smell to begin with . When finished, the rooms had a pleasant clean smell in them and the dirty spots were gone. Pleased with the results!
Carpet cleaningâŠand the technicians are always great!!
We had a few minor specks of ink on the carpet that was cleaned & the tech turned to a much larger area that is all smeared blue. It is much worse now & we have to replace a room of carpet!
I like that you dont use heavy detergents
Jay did a fantastic job cleaning our sectional! It looks like new and doesnât smell like dogs anymore!
I was asked to measure our sofa, I did so, without much instruction but didnât seem to need more detail. What I was quoted and what ended up being the actual price was nearly double. Feels like thatâs how this business does things so itâs harder for the customer to then turn your hardworking employee away. Especially when the need for the cleaning is time sensitive.
Your service employee was wonderful and did his best, however. No complaints about him, just the way this was handled by your company. Wonât book again as it felt like a scam.
How clean the carpets are and how professional the techs are. Easy to schedule an appointment.
technician is good
The technician, Jose was excellent. My carpet looks beautiful. I want him to always clean my carpet.
Excellent service.
Tech was knowledgeable, curtious and worked quickly!
The technician stayed for about 45 minutes, and one of the rooms clearly still had a pet odor. We tipped him, but after throughly looking at the carpets, we could've cleaned it ourselves with a carpet cleaner. We are throughly disappointed in outcome of the carpet and the lack of patience taken to clean it. I will not recommend to friends or family.
Our tech, Chris, arrived promptly, did an excellent job communicating what was possible with our older carpets and was efficient and very pleasant.
They were prompt and on time. He explained everything to me, so I could make a sound decision.
Albert was on time, courteous and did a good job.
Did a great job and very knowledgeable. I was very happy with the service!
The young man who complete work was pleasant and respectful. However, I donât believe the work or results are sufficient. I know there were stains and maybe some cannot be removed, but once the carpets dried I cannot even tell a difference before and after. I have use you all before and saw great results. I donât know is enough applications were taken or not but I spend $300 and for not results. Not impressed and would like this to be either done again or to be compensated somehow.
I loved how professional, knowledgeable and diligent our associate was. Amazing job!!!
Mario was so helpful and knowledgeable - he did an excellent job cleaning my tile and carpets and was done very quickly - definitely recommend - great service, very professional and fair pricing!
Excellent service delivered in a timely manner. Technician was very professional and took time to answer questions.
My carpets always look new when they are finished.
I had my sofa cleaned and after it dried brown stains showed up all over it. I canât get it to come out.
advice from technician regarding alternative cleaning processes. End result of his job - very clean and not soaking wet, no odor.
We were very disappointed in the results. We had a few spots on the carpet we were hoping to get removed and the cleaning made absolutely no difference. We also wanted the kitchen grout cleaned. We previously had dalworth come out and they were able to get the grout back to its original color because the grout is sealed, so it was a very easy job they said. Our technician tried a small space in the kitchen for us and the grout didnât change or look any cleaner. We have white grout and after time it looks gray, but dalworth was able to bring it back to white. When out zerorez tech tried nothing changed. Very disappointed.
Zerorez does not use a detergent or soap to clean carpets. The Zerorez process to clean carpets works very well
Service was great. Technician was great.
After using Zerorez for the first time about a month ago and having a great experience with Joe I decided to take advantage of their promotion and do 3 additional rooms. Much to my good fortune I managed to get him back a 2nd time and he did a phenomenal job. On time, professional, helpful, and extremely thorough- my carpets have never looked this good after not being cleaned for 7 years! Thank you for the great services!! I look forward to using you again- highly recommend!