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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love Zerorez. Would like to send a referral to my friend Warren. His email is Email address removed
The price more than doubled from what I was expecting, and I still have not gotten my gift card.
That they were fast, efficient and used their own water. The only thing I would like to see them do is use some type of covering over their own shoes while on the wet carpet.
Great technician and great service , carpets were very clean ! Loved it
I like that chemicals are not used and the people they send out are professional
Service. Was great!! Carpet looks good.
Charles was very efficient and pleasant
Dillion was very polite and friendly. He did a great job explaining what he was going to do before he started.
The service tech was very professional and efficient. He was able to clean out the stains and did a fantastic job on the stairs. Could not have asked for anything more.
No residue.
Courteous, professional, knowledgeable and extremely friendly!!
Jeff was very informative and did a great job on our carpets.
My carpet looks amazing. Eric did a fantastic job.
I appreciate that Boston was very thorough in his work, in his description of what he was doing, and as he did the actual cleaning. I love that no harsh chemicals are used. I’m a repeat costumer and will continue to use and rec ZEROREZ
Clean and safe products!!
They were quick to get me scheduled and the technician was very friendly. I like that my carpets felt clean and dried faster than typical carpet cleaning.
No nasty chemicals!
Excellent, great service and products used. I certainly will use again.
The technician was very knowledgeable and very thorough.
Tech arrived on schedule. Was professional and did good job.
I paid extra money for the pet enhancement and for the warranty protection and my carpet still smells horrible so therefore I feel I was told something that was not true due to my carpet stinks
The only positive is the guy who did my carpet was very professional
Great job done!
most
This was my first time to use Zerorez. We were very pleased with the technician and the carpets look great. Highly recommend!
The service man was very attentive and went straight to work. Wonderl customer service and pricing.
Our technician Buddy was awesome!
I paid extra for a protectant which I did not receive. I was told it would make spills bead up and not soak in. I tested it with some water and it immediately soaked in. I even asked the techs before they left if they had applied it. Someone needs to make this right.
The technicians were friendly and professional. When it came time for me to pay, one of the techs handed me the tablet and a "tip screen" was on the tablet screen. I had no reason to tip them but felt obligated/put on the spot at this point. I don't know why you would have a tip screen be the first thing a customer sees during the payment process.
Steps took a long time to dry and a few spots could not be lifted
On March 12th we had Zerorez out to clean our carpets. The technician was very quick and according to my wife was not careful when spraying the initial liquid on our carpet. Some of it got onto our furniture and speakers. After we let the carpet dry overnight I got on the floor to do some exercises. I noticed that the carpet didn't feel right and there seemed to be a residue on my hands. It has felt that way every day since and it has been a week. We have had Zerorez out before and they did a very good job but not this time.
Great service, punctual, fast and nice!