Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 22, 2020 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional,courteous, and thorough technician!

Report a concern   February 22, 2020 — Rated 0 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The rug still smells of the spill that prompted original cleaning, even after second "spot" cleaning. Told to expect gift card in 30 days??? But that's ok, I'm more concerned with the odor in the rug.

Report a concern   February 22, 2020 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Left everything very clean

Report a concern   February 22, 2020 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do excellent work and the carpets and rugs look like new. There technician was very professional and cordial

Report a concern   February 22, 2020 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning is efficient and effective. Technician was very polite.

Report a concern   February 21, 2020 — Rated 10 out of 10 by Danny Brockington Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The price was a little espansive but He did an excellent job!

Report a concern   February 21, 2020 — Rated 10 out of 10 by Amy Schelin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician you sent was friendly, thorough, and a hard worker! Quality work done at our home today!

Report a concern   February 21, 2020 — Rated 10 out of 10 by Anna Connelly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That they are organic great fragrance and more times than not they can get get pet odors out of carpet.

Report a concern   February 21, 2020 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, polite, great customer service. Excellent carpet cleaning!

Report a concern   February 21, 2020 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Will recommend.

Report a concern   February 21, 2020 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was absolutely the best! Very friendly and knowledgeable. As usual the service was top notch!!

Report a concern   February 21, 2020 — Rated 7 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Thank you for asking for feedback. Let me first be clear that the two young men who came to my home were great. Very friendly, polite, and professional. I felt like the commercials and ads on Good Morning Texas were misleading as far as pet treatments. From the ads it is not clear that cleaning down to the pad is a spot treatment that is very expensive. After talking to the techs I decided to do three spot treatments at $75 each. I didn't expect my carpet to be new again at all, but felt like there was more of a urine oder after finished. I realize it brought the problems to the surface but just don't think I would pay $75 again for that.
All that being said, if I was looking for standard carpet cleaning I would call again!

Thank you-
Name removed

Report a concern   February 21, 2020 — Rated 0 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There were two spots that were not removed

Report a concern   February 21, 2020 — Rated 10 out of 10 by Bo Hopkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was so kind and took his time to get the carpets looking there best!

Report a concern   February 21, 2020 — Rated 10 out of 10 by N.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you don’t use harsh chemicals, that’s important to me.

My service was also fantastic because Jeremy Campbell my technician was great! He was helpful and super friendly. My kids even enjoyed following him around watching everything he was doing.

Report a concern   February 21, 2020 — Rated 10 out of 10 by Marty Drescher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness
Courteous technician

Report a concern   February 20, 2020 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience!

Report a concern   February 20, 2020 — Rated 8 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpets got cleaned pretty dang well. But the main reason I called for cleaners was for a dog urination spot. It got a lot of it up, but it's still not perfect. The smell emits from the carpet much less, as in you can't smell it near as badly just walking around, but, it's still there. And if you get down near the carpet, the smell is definitely still there.

All in all, better than it was, but paying the amount I paid for the pet treatment and stuff, I expected more.

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I set the appointment up online and received phone calls to let me know when the technician was on the way. The technician was very friendly, worked hard and was knowledgeable. Everyone I came into contact with from start to finish was awesome.

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person was so courteous and explained thoroughly what he was going to do.

He was open to questions about the process.

He did a really go job and we were pleased with he results.

As advertised there was no residue and no smell which can be a problem.

Report a concern   February 20, 2020 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs were great!!!

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning and excellent service person.

Report a concern   February 20, 2020 — Rated 10 out of 10 by Stuart Snow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality service coupled with professional staff makes for a potent combination. The air is fresher, my carpet is cleaner and the technician walks you through the entire process as it is being implemented. Zero Rez has exceeded my expectations!

Report a concern   February 20, 2020 — Rated 10 out of 10 by D.R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have two large dogs who shed constantly and are always tracking dirt and debris into the house from outside. Zerorez cleaned our carpets and make these 6 year old carpets look almost new! Highly recommend!

Report a concern   February 20, 2020 — Rated 9 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

People are very nice

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do a great job. Dependable. On time. Anthony was extremely professional!

Report a concern   February 20, 2020 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy did a great job explaining and demonstrating what services we needed in order to get the deep stains out of the carpet. Everything looks great! So appreciative.

Report a concern   February 20, 2020 — Rated 10 out of 10 by Linda and Gary Garrett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You use green products.

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly
quick access to scheduling

Report a concern   February 20, 2020 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and very efficient.


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