Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83365 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2025 — Rated 10 out of 10 by Patrick Murphy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech did a great job cleaning our carpet. He arrived on time and was very thorough reviewing what needed to be done and quoted a price to do the work.
It was a job well done.

Report a concern   June 9, 2025 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rick was very nice and thorough.

Report a concern   June 9, 2025 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech who showed up. Dee, a great guy who was very informative, presented all available options and then helped determine the best strategy and products.
When the service was finished the carpets looked very close to new after four years of dogs and sub-par vacuums. There was also no residue or smells afterward other than smelling clean and fresh. There is one room we didn’t do but I will soon be calling Zerorez back to do it.

Report a concern   June 9, 2025 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the service they give.

Report a concern   June 9, 2025 — Rated 2 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

- the smell of cat urine is still in one of the rooms and i cannot get it out. Even though 2 pet odor treatment were applied to the room and a carpet cleaning

Report a concern   June 9, 2025 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look and feel new.

Report a concern   June 9, 2025 — Rated 10 out of 10 by David Vehon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was quick and did a good job.

Report a concern   June 9, 2025 — Rated 8 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

There are some areas near the wall and cabinets that might have been difficult to get to, that are not clean. They stand out compared to the rest of the floor, that looks really good. Overall, I am pleased and will continue to use your company.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Marilyn Armstrong Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The convenience and non use of chemicals. The service rep was friendly and knowledgeable when we asked questions. He provided information-before he started the cleaning process and made sure we understood what the process and cost would be. The customer service was great.

Report a concern   June 8, 2025 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a great technician that did our air duct cleaning. Very professional, knowledgeable and answered all our questions.

Report a concern   June 8, 2025 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work. Excellent pricing.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Iffat Anjum Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Simple and effective process. Carpets are all clean.

Report a concern   June 8, 2025 — Rated 10 out of 10 by W.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality clean. Nice technician

Report a concern   June 8, 2025 — Rated 10 out of 10 by Dee Sarin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician explained the process before starting to clean, and showed me the before after pictures of the carpeting.
Very profession and did a great job

Report a concern   June 8, 2025 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician seemed to know his business.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Richard. Porter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT WORK AND SERVICEE THANK YOU

Report a concern   June 7, 2025 — Rated 10 out of 10 by Trevor Bates Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bert was amazing. He's incredibly professional. Everything is perfect. He explained everything as he went and it was all interesting. Couldn't be happier with Bert being the one to come out and get the job done. Couldn't ask for a better guy.

He explained what was happening, what else is possible, and what to do next time and how often, which I'll follow his lead and trust him. Couldn't have been better.

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fresh clean service

Report a concern   June 7, 2025 — Rated 10 out of 10 by Suzanne Irland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The people are very thorough in getting all the special places clean as well as the usual ones. My carpets look new after being cleaned by Zerorez!!

Report a concern   June 7, 2025 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The best part of my service was our technician Steve who did a great job and made sure he cleaned every spot I pointed out where our dogs had barfed. He offered the carpet deodorant and now our rooms are much fresher. I am very happy with Zerorez.

Report a concern   June 7, 2025 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and a very thorough jon

Report a concern   June 7, 2025 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule the service. Technician was courteous and knowledgeable and went beyond to make sure the carpets were cleaned thoroughly.

Report a concern   June 7, 2025 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional, gave us accurate details on what to expect from the cleaning that day.
Arrived on time.

Report a concern   June 7, 2025 — Rated 9 out of 10 by LeeAnn Warner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This process was quick & successful. I was very pleased. The technician was very professional & I would highly recommend him to anyone.

Report a concern   June 7, 2025 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, knowledgeable,

Report a concern   June 7, 2025 — Rated 0 out of 10 by M.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your service person was polite and courteous. The end result of cleaning was very poor. I will not use your service again.

Report a concern   June 7, 2025 — Rated 10 out of 10 by Ruth Spurr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did good work.

Report a concern   June 7, 2025 — Rated 8 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Train better your employees who have less than 6 months experience. I am having to have zero rez come back and redo the carpets because nice as my tech was, and although I had this problem before and was assured I would not get an inexperienced tech, I did.

Report a concern   June 6, 2025 — Rated 8 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I rarely score higher than seven or eight. It’s not a statement about what you did or did not do

Report a concern   June 6, 2025 — Rated 10 out of 10 by Colleen Cormier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was phenomenal. He was extremely knowledgeable and trustworthy. The cleaning went relatively quickly and my carpets looked beautiful. He got out spots he wasn't sure would come out and in many cases, he was able to recognize that we used a rented shampooer and told us why that isn't recommended. Can't say enough about the knowledge and service he provided.


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