Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83481 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 26, 2020 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like ZEROREZ because as name and ad suggest, no residue and smells fresh; also, very little moisture left on carpet and technician was polite and professional in performing tasks!

CJ and company get a 10 in my book, and will use again now that I understand their process and products!

LM

Report a concern   August 26, 2020 — Rated 10 out of 10 by Bo Hopkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love Zerorez! They are the best:)

Report a concern   August 26, 2020 — Rated 10 out of 10 by Kaleb West Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Guys showed up on time, were very professional and did a great job. They were honest with me on what the would be able to get clean and did an amazing job. We are very pleased with the results and the overall experience.

Thanks Again

Report a concern   August 26, 2020 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, complete job - Carpets look like new

Report a concern   August 26, 2020 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez cleaned my 2 area rugs and did a good job. Price seemed fair enough.

Report a concern   August 26, 2020 — Rated 10 out of 10 by H.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Much improved ... Looks OK The person doing the work, as was the first person, did a good job. Was a tough stain ... Thanks

Report a concern   August 25, 2020 — Rated 1 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

So disappointed in the cleaning, waited all day today for the drying to happen. The pet smell is way worse now than before. The spots just spread out now even after using gallons of pet treatment. I paid alot of money and am rather displeased with the service. I hope you will come look at this and make it right. Thanks Name removed 804 june drive ft worth tx 76108

Report a concern   August 25, 2020 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Much better carpet cleaning. The Tech was very polite . Will use you again.

Report a concern   August 25, 2020 — Rated 10 out of 10 by E.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpeting is as clean as when it was brand new. We are impressed that all the pet stains are completely gone. Your service representative was informative and courteous.

Report a concern   August 25, 2020 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrence is excellent and we love your cleaning process.

Report a concern   August 25, 2020 — Rated 10 out of 10 by Kearby Rives Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was delightful and so conscientious, working hard to get out every single spot. I love the lack of odor and fast dry time.

Report a concern   August 25, 2020 — Rated 6 out of 10 by G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I didn’t receive my Hawaiian Falls tickets that were promised with the call my phone .they said they were going to give me a $50 gift card for steak house which I didn’t receive either .they had to come twice to my house to get my carpet clean.

Report a concern   August 25, 2020 — Rated 10 out of 10 by Melvin Hayden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thourough professional and honest

Report a concern   August 25, 2020 — Rated 6 out of 10 by K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy who came was so nice! But I think there could have been a bit more attention paid around the baseboard areas. It also didn’t work quite as well as I had hoped because there still seems to be darker areas where it’s high traffic

Report a concern   August 25, 2020 — Rated 0 out of 10 by B.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

So much water it took 4 days to dry.

Serviceman cleaned beyond rug and onto stone, discoloring it from rest of hallway.

Pet treatment area in dining room not cleaned well, not even sure treated. Wettest carpet of all so imagine any treatment product washed out.

On cellphone much of the time.

Report a concern   August 25, 2020 — Rated 10 out of 10 by Tiffany Robinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love these products because they don’t leave residue. My couch and floors are so clean! I added somethings while they were here and it wasn’t a problem. I’m very satisfied!
Professional and friendly company!
Thank you zerorez!

Report a concern   August 24, 2020 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff gave us a great carpet cleaning service. Customer service is great. We will definitely use Zerorez again.

Report a concern   August 24, 2020 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was very thorough and explained everything that was being done. We are very grateful for his knowledge and services provided. The Antimicrobial addition to our units is an absolute bonus!!! We will be using Zerorez again!

Report a concern   August 24, 2020 — Rated 10 out of 10 by Cheryl Gruner-Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looks clean and smells wonderful again!! The service tech did a awesome job!

Report a concern   August 24, 2020 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning was amazing!

Report a concern   August 24, 2020 — Rated 10 out of 10 by Sharon Troutz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very nice and professional. He did a great job on my carpets which is saying alot/
I live in an apartment and have been here for 11 years so they were pretty bad. Now they look
like new. Very impressed with the whole process and would highly recommend.

Report a concern   August 24, 2020 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Floors look great!!!!

Report a concern   August 24, 2020 — Rated 10 out of 10 by Kay Nicholson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

OMG, another wonderful experience with Zerorez! Upon Charles' arrival, he proceeded to walk the areas with me and explain the procedures he was recommending for the day. I am always so pleased when they are through cleaning my carpet. No more icky feeling on the carpet only fresh clean icky free carpets. Thank you Zerorez and thank you Charles for caring for me and the health of my family through the cleanliness of my carpets. I will recommend you to everyone I speak with on a daily basis.

Report a concern   August 24, 2020 — Rated 6 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service was good, but it was a lot more expensive than I expected. The amount more than doubled the original quote.

Report a concern   August 24, 2020 — Rated 8 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Unfortunately some of the stains are already coming back up. Should I stay with spray bottle technician left?

Report a concern   August 24, 2020 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was friendly knew what he was doing and was done in no time.

Report a concern   August 24, 2020 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Treatment and services were quick and thorough. I am happy to have clean carpets again! The service guy was extremely nice and professional.

Report a concern   August 24, 2020 — Rated 10 out of 10 by Cheryl Francois Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and quality work

Report a concern   August 24, 2020 — Rated 0 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I booked an appointment to have an August special which included 3 rooms for $99 PLUS 4 tickets to Hawaiian Falls. Service was completed but no Hawaiian Falls tickets because you ran out.....ridiculous!!! I booked with this company specifically for the promotion and you did not follow threw. False advertising and not reliable. I will not be a returning customer nor will I recommend this company!

Report a concern   August 24, 2020 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tile floors look brand new again.


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