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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nick did a good job and was efficient
The product is environmentally friendly and cleans the carpets as one would expect. The end result solely depends on the Technician and their ability to use the product as designed.
This is not the fault of the technician, but if some of the cleaning options were made in advance of the visit, it would be easier to make an informed decision. One was the option of added protection for the carpet, which I did in some of the areas. Another is cleaning oriental carpets. It is hard to make a decision when one doesn't know the cost.
Fred was great.
Always a good experience!
Fantastic job!!! You all exceeded my expectations and what I thought was even possible. Our carpet had many pet issues and other stains. It came out looking and smelling fabulous. It is probably 8 or so years old and it looks like brand new carpet!!!
I liked that the Technician indicated that he would clean one of my dirtest, stained carpets, and if I did not like it, I did not have to continue, at no cost! Nevertheless, he got me! The carpet that he cleaned was like night and day.
I am very pleased!
Thanks,
Jerry Evans
The service was ontime and done to my approval. The carpet professional was friendly and helpful
no soap used...carpets were soft when dried
Wonderful technician. He did an outstanding job and was the ultimate professional. I would never have another company clean my carpets.
Our service tech, was very professional and courteous. He checked with me about the composition of the wall to wall carpet, and checked the label on the area rug prior to cleaning. They turned out very nice and bright. Thank you Zerorez! Martha and Pat
Should not have taken two times to get stains out..
The service was great. He did an excellent job with carpet cleaning. Quite professional and customer oriented. I am a fan of the grout cleaning and did not notice until later. I don’t think it’s worth it. Mine are not completely cleaned.
Would of liked to see the dirt picked up from the cleaning
Zero Rez exceeded my expectations - the technician was knowledgeable and an expert in his job - excellent is the word!
The cleaning technician showed concerns about my issues/area stains of my house. Due to the pandemic, he wore a mask and so did my son and I for safety measures. The cleaning technician explained every step he was going to perform to ensure I was at ease. This was the first time I had my carpet cleaned by a professional instead of renting a carpet cleaner from Home Depot and the family doing it ourselves. I loved when the cleaning technician performed a test cleaning using one of my toughest spot area as an example. Then finally, the result of my carpet and tile since I did both. It looked amazingly cleaned.
Carpets were wonderfully clean and soft afterwards. Very knowledgeable carpet man and very efficient. Well done 👍🏽
Great job. Fast and efficient. Always do a great job.
Excellent job done! Carpet looks great!
Upholstery cleaning.
Excellent customer service, super friendly staff and great products! Caesar is the best!!
No chemicals
Technician was very professional and knowledgeable.
Randy did a great job! He was on time, was easy to work with, was thorough and flexible.
My carpet now has a smell to it.
The carpets are so clean and they feel so good to bare feet. Your personnel were friendly but focused on the job b
Have used ZeroRez in Dallas for years. Amazing service and company. Highly recommend them for any job! You will be please start to finish. And they absolutely stand behind their work. If there is an issue they come back no problem and fix it. No complaints. No issues.
Very friendly service!
Carpet no longer soft. I selected Zerorez based on claims of no chemicals. If that is true why does my previously soft carpet now feel like walking on sand sandpaper and hurts the bottom of my bare feet? Carpet may be ruined 7nless steam cleaning can remove whatever is causing crispy feeling.
Foot traffic stains remain. Not a lot of improvement on frequently used stairs. Maybe I expected too much.
Called and asked to speak with supervisor but my call not returned as promised.
He did a great job. He explained process all the way through.