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based on 83477 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Disappointing outcome this time around. Within 1-1/2 weeks, stains reappeared on carpet. :o(
That it is just water leaving no detergents or chemicals behind. I don't know how it did it, but my spotty carpet looks great!
I like the fact that you do not use harsh chemicals or soaps.
The carpet didn't look any different after the cleaning. I scheduled this cleaning to get some spots cleaned on the carpet in 2 rooms. I paid extra to have the spots treated and it's no better after the cleaning that it was before your company arrived. Neither of us could tell any difference in the way the carpets looked after paying to have them cleaned. The technician was very nice and I'm sure did his job the way he was trained but this process didn't work. Was truly a waste of money.
Wait I was wrong, I could tell that Zerorez had been there because after the truck left my house I now have oil stains on my driveway where the Zerorez truck was parked, these stains were not there prior Zerorez come to my house last Friday.
Besides spending $332.84 on carpet cleaning that didn't get clean, when was putting everything back in the rooms "I" broke a vase that cost me $200.05 to replace, now I'm out over five hundred dollars and my carpet looks exactly the same as it did before, such a waste of time and money.
thanks,
First name removed
Graat job
All our carpet stains were improved and they even came back out to make sure we were satisfied
Buck answered all of my questions on the process that he was about to do to my carpet and the time it would it would take for the carpet to dry. I will use zerorez again. As a matter of fact I will be calling in the next couple of months right before christmas. Thank You.
It's very prof and does a excellent job on the carpet cleaning
William did a great job explaining everything he was going to do and the cost associated with it! The carpets look great and smell nice.
The young man your carpet Tech very professional. Very knowledgeable about the company and the product..
Punctual and professional. Carpet looks good. Evan was super nice and knowledgeable.
Great tech that came out. He was a professional and knew his business..
SCHEDULING PROCESS NEEDS WORK. WAS TOLD 4PM, THEN YOU CALLED AND SAID COULD DO EARLIER, CALLED YOU BACK, SPOT WAS TAKEN, THEN RECEIVED TXT (11:45AM) TECH WAS ON WAY TO JOB, WENT TO JOB SITE, WAITED AN HOUR, CALLED & WAS TOLD, NO WAS STILL TO BE AT 4PM ( I TOLD PERSON ON PHONE NOT TO TXT, BUT CALL ME ON PHONE, 1.5 HOURS LATER (2PM) RECEIVED TXT TECH ON WAY IN 45MIN, TECH WAS LATE, CALLED IN AGAIN TO GET STATUS, TOLD ANOTHER 30 MIN.
ESSENTIALLY YOU HAD ME GOING BACK AND FORTH TO JOB SITE FOR NOTHING. WASTED 3/4 OF MY DAY, MY BILLABLE RATE IS $75HR, ESSENTIALLY COST ME $750 TO CLEAN 1000FT² OF CARPET.
THANKS FOR BENDING ME OVER - TECH WAS VERY NICE AND CAPABLE, UNFORTUNATELY YOUR STACKING OF APPOINTMENTS AND DISPATCHING INEPTNESS RUINED THE EXPERIENCE. NO MORE SOUP FOR YOU
Knowledgeable, thorough, considerate and friendly technicians. It’s nice to have a technician who knows what he’s doing, does a good and doesn’t act like it’s a burden to be here. I’ve used your service and I plan on using it again.
Thank You
Clint
Professional & extremely helpful & polite.
Nick was awesome! He was extremely thorough throughout the house. He’s a very pleasant young man and a hard worker. Nick is a great asset to your company!
Technician Jeff was very courteous and tidy with the equipment in our home! Did a great job with the kitchen countertops all our bathroom tile and grout to restore back the condition as a new look! Doing the carpets this week!! Highly recommend Zerorez as a Top choice!
Very thorough job. It was quick & easy. And the carpets looked great! Willie was
very professional and helpful!
The young man was very professional,energetic and concerned about doing a great job , which he did do ! for us at 950 Englenook Ct on 10-09-20 friday . Great employee for your company. Thank you
Jose was great, tile floors looks like new!
Carpet looks great; good people.
service well done.
Very professional and great service
Michael was awesome!!
Torrence did a terrific job cleaning our carpets, great job and great friendly attitude. Would definately use you guys again!
Carpets came out great! My technician was very nice.
Have been trying, several times, to settle a dispute. Told several times that someone in authority would call me. Still waiting!
Interested in a reply.
Missed quite a few spots up against the wall that we noticed after he left
Charles the tech was amazing. So friendly and efficient. We have 2 dogs and 2 cats and a 6 year old, so our carpets take a beating. After only 2 hours they looked ans smelled like new ( no harsh chemicals!!) and saved us thousands by giving us more life for the carpets. Thank you Zerorez!!
Wonderful job. Professional staff.