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based on 83473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job!
Efficient and fast great job overall
Great service tech, on time and my carpet looks great
He was on time personable. Prepared me for the job, explained how he would do the job.
When the job was complete asked to check his work. I would recommend him to clean again.
Thank you
My tech(JaQuan) was AMAZING! He was very knowledgeable in regards to the whole cleaning process and asked me about product I may have used as this could have a significant impact on the outcome. He also cleaned my sectional and it now looks bran new!! I will definitely request this technician again. I have used Zerorez twice before and always happy with there service!!!
The pet odor
Great value for the services received! Employee was knowledgeable and helpful.
Good Service.
we spend $1,400 to have our carpets cleaned with the Pet coverage.
We can still smell pee in the family room.
Now happy
Super on time. Superior cleaning and not sticky when done. The price is fair.
Crew did not show up during a lot of time slot. I was compensated with some free service but my time is very important and I had to rearrange my schedule due to them not showing up during the two hour window that I was given.
I love the look and feel of the caepets when they are Zerorezed.
WE have had the same guy a couple of times and he is great, very friendly and does a very good job and cleaning up.
Friendly professional service ,good work
The technician was very good and the result was excellant
Tech did not seem knowledgeable about stains & removal. In the past the tech offered a special stain cleaning process but this one did not. Total wate of our time.
No chemicals, fresh scent, no high pressure sales techniques, easy scheduling, and reasonably priced.
On time, good thorough job, competitive price
ZeroreZ is the only carpet cleaning company we use! We’ve used them for both our carpets and our wood floors. The quality of service, safety of the product, cost, and professionalism of the employees are all outstanding.
CJ was awesome! Total professional, super pleasant, did a great job!!
Service has always been great; friendly & knowledgeable technicians who do a great job.
Technician was late. But did a great job once he got here. Thank you so much!
The air quality is almost instantly cleaner! Can smell the difference!
We had a great experience and our carpet looks great
Dries quickly, clean
Technician was excellent...took time to discuss our options and did an outstanding job.
The carpet upstairs was cleaned twice 3 days apart and still smells like dog urine. It didn’t smell before the treatment and now does. Very disappointed that with spending almost $1000 on cleaning services I do not have a better result. The gentleman did a great job but all I can figure is inferior product.
I'm just amazed at how clean my carpets are after using Zerorez. I've used them many times and am always happy with the results . The technicians are courteous and helpful answering any questions I might have.
I gave Zerorez carpet cleaning to my daughter as a gift for her new baby. My carpet has been cleaned in my home by Zerorex three times before. I found that your company is only as good s the Tech that comes out. This time the guy had on old, worn shoe covers and I had to ask him to pull his mask up. It was downhill after that. He waited until he put up all of his equipment and then asked me to take a look at the carpet because he was finished. I looked in the baby’s room which was previously a guest room so it was not a high traffic area, and I asked him if he could go over that area again. He proceeded to tell me that it was the lighting. I adjusted the lighting and I could still see an area that didn’t look clean. Then he told me that he’s already gone over that area before. Then he told me to wait until it dries and it will look different after it dries. He never even tried to clean the area. Then he said it must’ve been a high traffic area and I told him that it was not. I was so disappointed. I had to apologize to my daughter because the baby’s oom is still not clean. I had previously bragged on Zerorex. I also had recommended you guys to other coworkers. To make this right, I need someone to come back out and clean the bab’s room, please!
Nick was great. He was punctual and very professional. I just do not agree with the pricing structure.
The carpet looks great.