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based on 83956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
William was very professional, explained everything, & most important practiced safety during this crazy time.
Very efficient service and my carpets now look and feel brand new!
Carpets look fantastic and we’re done very quickly!
The process was simple and the technician, Diamante, was well informed and wasn't afraid to talk with me through the process. There is definitely something about feeling included when you are paying for something. In my 15+ years of experience being in industries where customer service is a part of that process you always get a better experience when you are explaining what is happening and not just walking in, fixing the problem and leaving the customer with a large bill. Diamante helped explain what was happening and even shared honest information before even doing the service to let me know that the issue I had with my carpet might not be fully solved. He also explained the reasoning why. I could go on and on about this but I think out of the whole experience I can say if it wasn't for Diamante I might not even care to contribute a review or a rating. If I ever need help again I will definitely be contacting Zerorez. Hoping all the other techs share the same personable personality that Diamante has.
Great work!
Pet treatment was not very effective. Pet odor remains. For $60, I would have expected better results.
Fast and friendly service.
Edwin the technician was very good, respectful and a wonderful representative of your company. I really appreciate the enhanced water technology vs the detergents!
My carpet hadn’t been professionally cleaned in 3 years. Zerorez was able to get out all the stains!
Thank You Zerorez!!
The technician was extremely helpful, polite, and honest.
He took a look at my system, took pictures, and told me my units and ducts were clean and did not need cleaning at the moment. I was extremely grateful for his honesty and earned my trust and business for years to come.
Good job
Your service professionals are the best!
Technician was very professional and respectful, didn’t waste any time came in and got right to work... He did an excellent job..
They are effective and leave no residue.
Technician communicated well. Arrived on time. Was very quick and efficient. Carpets look great!
Technician was great! Very knowledgeable. Carpets look great. We liked the Zerorez process.
Person that came to my home was very thorough.
Prompt and professional. Pricing was realistic and fair.
Appreciate phone calls or texts when technicians are scheduled to arrive.
Everything except the pet stain removal- looks great while technician is here and for about 4hrs and then the stains begin to magically reappear- cost of that service too high for the result- this happens each time I have my carpets cleaned so it is NOT the fault of the technician
Great service, great tech - Charles who cleaned diligently.
good
Special care is always taken to do a great job with my carpets!
The technicians ALWAYS do an amazing job!!
Our technician (i am so sorry I forgot his name- I am terrible with names!) did a great job of explaining my specific carpet stains and letting me know what to expect and also what to do if I ever drop a bowl of curry on my carpet again.
Already spoken with you about it. You didn’t care.
Exceptional cleaning, professional & courteous service
i love that yall clean the carpet. job well done
Very efficient and easy to deal wit!
Your service person did a great job. Thank you.