Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83477 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 27, 2020 — Rated 1 out of 10 by C.G.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet upstairs was cleaned twice 3 days apart and still smells like dog urine. It didn’t smell before the treatment and now does. Very disappointed that with spending almost $1000 on cleaning services I do not have a better result. The gentleman did a great job but all I can figure is inferior product.

Report a concern   October 27, 2020 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm just amazed at how clean my carpets are after using Zerorez. I've used them many times and am always happy with the results . The technicians are courteous and helpful answering any questions I might have.

Report a concern   October 26, 2020 — Rated 5 out of 10 by G.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I gave Zerorez carpet cleaning to my daughter as a gift for her new baby. My carpet has been cleaned in my home by Zerorex three times before. I found that your company is only as good s the Tech that comes out. This time the guy had on old, worn shoe covers and I had to ask him to pull his mask up. It was downhill after that. He waited until he put up all of his equipment and then asked me to take a look at the carpet because he was finished. I looked in the baby’s room which was previously a guest room so it was not a high traffic area, and I asked him if he could go over that area again. He proceeded to tell me that it was the lighting. I adjusted the lighting and I could still see an area that didn’t look clean. Then he told me that he’s already gone over that area before. Then he told me to wait until it dries and it will look different after it dries. He never even tried to clean the area. Then he said it must’ve been a high traffic area and I told him that it was not. I was so disappointed. I had to apologize to my daughter because the baby’s oom is still not clean. I had previously bragged on Zerorex. I also had recommended you guys to other coworkers. To make this right, I need someone to come back out and clean the bab’s room, please!

Report a concern   October 26, 2020 — Rated 8 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nick was great. He was punctual and very professional. I just do not agree with the pricing structure.

Report a concern   October 26, 2020 — Rated 10 out of 10 by B.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiency, promptness, professional

Report a concern   October 26, 2020 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Met our expectations. Gave a definitive time; arrived on time and commercial carpeting looks good. Would definitely use again.

Report a concern   October 26, 2020 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service from the technician. Rug looked amazing.

Report a concern   October 26, 2020 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The workers were great! They were diligent about protecting everything. The cleaning was well done and done quickly!

Report a concern   October 25, 2020 — Rated 10 out of 10 by Kayla Weller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how thorough Zerorez is with their carpet cleaning. The are diligent, hardworking cleaners that care about the service they provide.

I especially love the clean look and feel of my carpet after it has been cleaned! They do a wonderful job of getting out all the dirt and even some stains. My favorite part is that I can be completely confident in my carpet being 100% safe for my children and pets.

This has not been my first carpet cleaning with them, and it certainly won't be my last!

Thank you Zerorez!

Report a concern   October 25, 2020 — Rated 0 out of 10 by A.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the carpets dried, they looked exactly the same. The spots don't look any different. The carpets don't look clean at all. Total waste of money. This was my first time ever using a professional carpet cleaning service and I feel like I got took. My father just passed away and lots of people are coming to my house and I paid almost $200 for absolutely nothing. This didn't help with what we are going through at all.

Report a concern   October 25, 2020 — Rated 8 out of 10 by F.A.D.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Service and quality are great, but I still feel that you are too pricey.

Report a concern   October 25, 2020 — Rated 0 out of 10 by C.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We used you at our home and the carpets really did not get cleaned and then we have given you a 2nd chance at one of our rental properties and I met the technician, who noticed your equipment really wasn’t cleaning like it should, it was clogged up ) I now wonder if that was the issue at our home). he called maintenance and dispatch. They offered no help so we re scheduled for 2 days later so he could either get the equipment fixed or replaced so the carpets in our rental could be cleaned properly. The carpets at our home are still not cleaned properly and we will be using another service. And after you come back to the rental. We will not be using zerorez again. By the way. We own 15 rental properties.

Report a concern   October 25, 2020 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet still looked dirty after cleaning. We had a second cleaning and was told that the first cleaner used too hot of a steam and basically ruined our carpet to where they are unable to get the carpet to look clean

Report a concern   October 25, 2020 — Rated 10 out of 10 by Troy Bacon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service. Tech was very forth-coming with infomation needed to make decisions.

Report a concern   October 25, 2020 — Rated 10 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling was easy, good follow up. Technician was courteous

Report a concern   October 25, 2020 — Rated 10 out of 10 by Linda Bowman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, efficient, and thorough service which leaves my carpet and floors beautifully clean and sanitized is the reason that I always use Zerorez. Charles is the best technician I have ever had.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Judy Meine Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Carpets clean and dried well.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Torrance Hannah Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The pet enzyme seems to be working great and the carpet feels brand new.

Report a concern   October 25, 2020 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Michael was very professional, polite, and personable. We were very impressed with the experience we got from him. Very cool guy and happy doing what he is doing for a living. Thanks Michael!

Report a concern   October 25, 2020 — Rated 10 out of 10 by F.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician!

Report a concern   October 25, 2020 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and well done! Always leaves the carpet looking great!

Report a concern   October 25, 2020 — Rated 9 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was professional, friendly, and trustworthy.

Report a concern   October 24, 2020 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Definitely recommend.

Report a concern   October 24, 2020 — Rated 10 out of 10 by Zana Deros Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks new again! I had the pet treatment before the cleaning. It made all the difference.
The technician, Michael R, did a terrific job. He was knowledgeable, professional and very nice.
I will definitely use Zerorez again.

Zana Deros

Report a concern   October 24, 2020 — Rated 2 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

was kind of disappointed in what happened with water that got in my outlet plug on floor
came in house and it was smoking house could have burned down now have to get electrician
to fix problem!!!

Report a concern   October 24, 2020 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great !!! Very happy with my guy!!!!
All clean!!! Great!!!

Report a concern   October 24, 2020 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service each time and my carpets look refreshed and new

Report a concern   October 24, 2020 — Rated 10 out of 10 by Frank Denovellis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job .. The young man that did the work was awesome, I told him about areas that needed extra help and he did a GREAT job ...

Report a concern   October 24, 2020 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was awesome. So knowledgeable and nice. Great job! Thank you!!

Report a concern   October 24, 2020 — Rated 10 out of 10 by Chekita Cauley-Haynes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prices, Service and Results


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