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based on 83460 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician - Darwin was professional and thorough. I am happy with the money I spent. I should do it more. Thanks.
Bobby was amazing.
Service was efficient.
I was notified by the office as well as via text message by the technician regarding an earlier arrival time other than what I'd selected from the options on your scheduling page.
I told both the office staff via phone and replied to his/her text message that the time should NOT be altered.
He decided to disregard my denial of an earlier arrival and showed up anyway since his prior appointment had closed earlier than expected - no bueno.
Additionally,, if the tech had arrived within that offered and selected time window, I would have been able to pay him. So now my payment will be remitted via USPS w/a money order.
Technicians were great
Technicians were great
Fast, efficient, friendly associate, cost appropriate
I like that Zerorez uses all natural products with no hard chemicals.
No stains were removed.
We have had Zerorez for the last 5 years and they do an exceptional job. Very professional, courteous, and respectful. We have referred them to many and already referred to 2 others which will be calling them. We will have them out again next year!
Carpet looks Great, to took awhile to dry but definitely will call again.
Todd was our technician and he did a great job - the carpets look great! He was very efficient and thorough. I would highly recommend Zerorez.
Did a great job in record time. I’m going to recommend the services to friends!
Work was good. Primary recommendation I would make is that the Tech kept telling me for each request I made that he probably wouldn't be able to do it very well. He could have put a much more positive spin on saying "no."
EXAMPLE: I was concerned about some of the "indentations" due to furniture sitting there. He said he couldn't resolve that. Instead, I would suggest he said something like "there are some limitations on how much can be done but I will try my best to address your request."
Nick, our technician, was extremely insightful and friendly.
The technician came in with a black light flashlight and proceeded to show us all the “places” he alleged that had pet urine on the carpet. Several of the spots he said were fresh, which was impossible because they had previously been covered up. I also told him that if they were fresh they would have been at least moist which they were not. And if there were that many that were supposedly fresh it would have smelled heavily of urine which it did not. So we agreed to let him do the pet treatment because of he insistence that it was all urine. Then after cleaning the carpet was clean but looked the same with the spots, which he then said it would not remove all of it. I was unhappy then, but then when signing the agreements, he had me sign that I refused the pet treatment, which is what we agreed he would do and he said something along the line that we had only picked the basic treatment. Then we saw the detailed invoice and it said that because we refused the pet treatment the spots would most likely get bigger and would not go away. So why did we pay $120.00 extra for what we were told was pet treatment???
My service tech Kadeem W. was very knowledgeable & professional. Be sure to give this guy a raise he rocks. I will be using your company again for all my carpet cleaning needs.
great job
Arrived earlier than appt (this is good but, meant I couldn’t be there). Did 2 rooms, rather than 3, plus stairs. No reason why? Spots left on stairs, and discolored area in bedroom? Called and spoke to Erica who asked for pics of the areas. No one has responded in over a week. Sent email again, missed a call on Friday following my email and tried to call back. After 20 mins on hold, I was sent to voice mail. Left a detailed message and no return call?!?
The staff was friendly and knowledgeable. The carpets dry soft, smell clean and look great. I use Zerorez annually.
The main reason we had you come in was to clean the carpet in our master bedroom. The carpets were bearly wet an hour after the technician left. He was instructed to use the deodorizer in that room, but the room still smells as it did before the service was done.
Would like for another technician to come out and reclean the master bedroom. Did not call yesterday because of Easter weekend.
On time quick explained the process and our floors look a lot better.
Very professional, very thorough, best cleaning ever on my carpets.
Great customer service.
On time arrival
And what an awesome job Zerorez do. Thank you so much Seth.
everything
Technician Nelson was awesome!
My invoice stated three rooms for 99 dollars . A hall way and game room was added on.
Upon inspection only two rooms were done hall way and game room . The associate you came didn’t finish or forgot to Fido the third room . My husband left a voicemail immediately after the cleaner left and noticed the last room wasn’t done but the office was closed
Friendly technician, great process that thoroughly cleans the carpets and leaves them nearly dry.
I responded to something already!! I thought Mario did a fabulous job; our carpets look like new . He was so good. I'd like to give him the highest recommendation possible. The cleaning process was really thorough.
Name removed
Your techs are courteous and work hard to clean my carpets.