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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look they are in the same condition as they were before
Courtesy——promptness—-throughly clean carpets—-
After having Zerorez to the house for the second time to try and make things right, the spots are still very apparent. My carpet is roughly 2 years and in good shape other than a couple of areas I thought should be quite easy to remove. Unfortunately, there are still there! I wish I could say otherwise bc I was excited to use Zerorez after hearing the advertisements on 106.1 every morning, but this is not the case. I feel I threw $300 plus away.
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You cleaned my tile in my kitchen and it is terrible. The grout is spotty and still dirty. This is a problem as it looks worse than how it was in the beginning.
Water only , fast and service man polite.
I had the nicest service technician! Did a great job.
Everything looks great, and the tech was very courteous. But the color was taken out of our carpet in one spot, I told the tech about the enzymes we used. I don't think he was trained to know that they would react with the heavy pet treatment because when he called his supervisor he told him it happens sometimes with enzymes. When he told us about their conversation, it was like he just learned it. And the treated area is very heavy with residue now. Cleaning up the residue would be a great start to solving our problem but the carpet is ruined.
Thoroughness in cleaning, friendly and professional. Our carpets have a fresh clean look!
It doesn’t leave residue on the carpets. Friendly service. Prompt!
We recently switched from Stanley Streemer to ZeroRez for our home's carpet cleaning. Although we've only used you twice, we are beyond impressed with the quality of clean that we get with ZeroRez. On top of that, the technicians are always professional and courteous. They always finish up by asking if everything was done to our satisfaction and offer to go over those heavy traffic areas that always seem to need a little extra attention. We pay more for ZeroRez but we certainly get our money's worth.
They are great!
Great service
Great customer service! My carpet looks new. The technicians were very nice and professional. I would only use Zerorez to clean my carpets.
Professional and reliable
Good quality. Efficient, knowledgeable and friendly personnel.
Very good equipment and great service.
We had excellent service. Carpets and upholstery were thoroughly cleaned. Service men were friendly and hard workers.
The technician was good...the office/company was not....NO communication to explain nor discuss rules, requirements or my needs...very poor customer service. Techician was left with all the details plus doing the work....not good for him nor us as the customer!! May totally rethink using this company again....not real happy.
Very professional and did a good job.
Timely and no soap.
-drying time was short
It actually works, as opposed to the services of a competitor.
We have spent over $1,000 in 3 trips trying to get pet stains out of new carpet (new puppy was tough to train at first)). This last trip seemed to finally work, but a few spots have been tricky and are popping back up. They aren’t new because she is kept out of our rooms at all times - doors always shut, the whole nine yards. When we called to ask that just those small spaces be looked at and retreated (not entire rooms again), we’ve been given nothing but the run around — something about refusing other treatments to which we have ZERO recollection of being offered. We want nothing more than to keep our business wi to zerorez because of your method of treatment and reputation, but that simply is not enough anymore. We will try someone else. It shouldn’t be this hard to get a company to come out and retreat a couple spots after spending as much as we have. The message you’re sending is that profit is the bottom line - not customer satisfaction.
They did a great job, on time, expained everything. will definitely use them again!
We had our air ducts cleaned and recently found mold in our air vents. We are disappointed that that the technician did not clean the vents. We paid $1,000 + and still have work to do ourselves to vegetables rid of the mold.
Natural- no dangerous chemicals
Easy to schedule, polite team, carpet looks great!
Carpets look great and technician was super friendly!
My carpets still smell like pet urine even after the pet pre-treatment. Very disappointed.
The guys were great. Did the job fast and our carpet looked amazing afterwards. Highly recommended!