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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very friendly, product worked great on tile floors
Your technician was on time and friendly and cordial. He couldn't get out some old pet stains, which was a bit disappointing, but nevertheless, everything else looked great. I would use Zero Rez again in the future.
Prompt, went above board to complete the process. Did a great job cleaning air ducts.
The floors in my rooms look like they were not cleaned at all.
I have sent in what was wrong. And not a replay or call form yall.
The tech was very polite and did a very good job. He got all the stains out.
Edwin did such a great job! He was really knowledgeable about what we needed in a specific problem area and he spent the time needed to be sure it was fully taken care of...very pleased! The booking and communication about arrival times was also done well. Really appreciate the service!!
Your service people are always so polite and are very careful with the furniture and other items that are in the room.
I have used Zerorez for a long time and the service has always been very satisfactory.
My carpets look fantastic. They smell great. Service technician was professional and prompt.
Just how quick they responded
Disappointed with tile and grout done on my floors.
The service person was very professional and did an excellent job!
The guy who cleaned our carpet was nice and did good but honestly I am disappointed how clean the carpets didn’t get. I didn’t get any special treatments or any additional cleaning solutions other than the basic cleaning. Still kind of disappointed
Everything is good. Customer support and pricing cannot be beat!
They did a great job! I will definitely be calling them back when I need my carpets cleaned again.
Very courteous and prompt service.
Your process renews our carpets. No replacement necessary, for a few more years anyway!
The Team arrived as scheduled, was courteous/answered questions and did a great job! Thank you.
Nick J was very professional and friendly and provided all around fantastic service. We're very happy with the results and will likely use this service again.
Job very well done. Associate very personable.
I love your service. All of your technicians have been wonderful, particularly the guy who came this past Tuesday. (sorry, I do not remember his name).
Thank you.
Fast and friendly.
I really wanted to love Zerorez,so this is with great disappointment. It took about 2 days for our carpets to dry and even over a week after there is still one patch of wet carpet in my daughter's room that just won't dry. And then although the carpets do looks a little cleaner,they feel crunchy in some areas. Not to mention our area rug that we had cleaned and all the white parts discolored as if the rug was burnt. We did whoever appreciate the cleaner and his professionalism,but are greatly disappointed in the outcome of the service.
The results were not what we expected.
ZEROREZ was timely and professional
On time and knew his job really well! Our rugs are smell-free!!
I have referred people to zerorez. The tech was very good, professional and explained the cleaning process. He told me how to care for my carpet. Tech was an hour early which was ok but I am glad I was home.
Good service & great discounts!
Great customer service
Y’all ruined my carpet. It is still wet and mildewed. Your technician agreed, but yet I can’t get anyone from your company to make this correct. Next step is media and attorney!!