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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Guy that came out was very sweet and kind. He explained carefully to us of how the process worked
There is still a pet odor in the carpet.
THEY worked well and really liked the young man who did the work.
Very friendly and knowledgeable technician!!
They work very well!
Friendly. Professional. Thorough
The two downstairs bedrooms did not come clean. I sent pictures showing the dried carpet and the issues with the carpet. the upstairs looks good. I think the tech got in a hurry towards the end of the job
Very thorough and gives you great peace of mind knowing you are doing the best you can for your family and the quality of air they are breathing!
Service professional was very courteous and efficient in his work.
Liked the way our ~30 year old carpets came out, for the most part. A visitor came over a week later and wanted to take his shoes off because he thought the carpet was new. Didn't like the surprise up-sell for the $240 pretreatment spray. Didn't like the 20+ minute hold time when I called to schedule a re-treatment for 3 spots. We'll see how the re-treatment goes.
I have used zerorez for years. My recent experience was good however I do not like the upselling. The price I was charged $80.00 over what I was quoted on the phone.
Just give me a price I agree to. Don't have the technicion show up with three prices to choose from. One almost $500.00 for 3 small rooms and a hall.
This reminds me of A#1 air. Their practices have led me to stop using them and take my business elsewwhere.
Zerorez does do a good job on the carptes, though even with the extra I paid I still have stains that should have come out with their additional charges and spot treatments I paid extra for. I will be reqesting the technition return for spot treating.
They were on time, thorough, and carpets look great!
I always use Zerorez and love their service.
We love the way it makes the carpet feel and look. Knowing the floors are clean and sanitized the right way make one feel better about the cleanliness of ones home. Our tech was awesome. John did a great job and was very thorough.
The service was great! John was friendly and efficient.
The young may was very kind and considerate. Polite and unassuming while in the house. Very quiet and quick. I would like him to come again.
Roxanne
We have been using you for years and are very satisfied
The products and the whole process was great and easy.
The day after we called, your tech was here, earlier than expected but calling before he came. He was very courteous, and got right to the job without fooling around.
I am so much better now. I had experienced a lot of allergic reactions to the particles in our a/c system ducts. Thanks for an excellent job well done!
It’s so clean. The techs have always been the best.
Reliable, efficient and professional.
Zerorez was very quick to provide me service on short notice. The tecnician was very courteous and thorough, and on time. He explained the process and took great pains to care for our home. We are very satisfied and will likely use Zerorez again.
Thank you. First time and not impressed with the cleaning.
Have had another company that cleaned carpet much better.
And price was higher than anticipated.
Lesson learned.
Our technician was the best yet. He was friendly, informative, and effective.
Quality staff.. carpet service is pricey but well worth it. A lot of effort was put into getting the dog smells out of my carpet.
Every time I use Zerorez to clean my carpets I am always satisfied . The sales people are always willing to help you get the date that fits your schedule and the tech is always on time or even sometimes early, and the work is always done right .I will recommend Zerorez to anyone .
Ken Bauman
Technician did a good job and carpets look great.
The guy that did our carpets was fantastic! I wish I would have gotten his name. He was fast, efficient, professional, and the carpets looked better than they have in years!
Nice guy, hard worker!
Easy to schedule and they were on time!